Agent Builder: Build AI Agents for Banking and E-commerce

Tired of chatbots that sound robotic and leave your customers frustrated? It is time to move on from outdated, rule-based bots and switch to AI agent-powered e-commerce chatbots that actually boost sales and improve customer support.

TechMonk rolled out Agent Builder, a powerful upgrade to its platform that empowers businesses to easily create custom AI agents and agentic workflows. With businesses facing increasing pressure to deliver personalised and efficient customer experiences, Agent Builder provides a simple solution to automate everything from sales to customer support.

Building on the capabilities of TechMonk’s AI agent-powered full-stack customer engagement tools, businesses can create intelligent AI agents that scale effortlessly. Before Agent Builder, TechMonk’s tools had already cut customer acquisition costs by 40%. They also improved customer retention by 60%.

With Agent Builder, businesses can expect even better results. AI agents will further reduce customer acquisition costs and improve lifetime value. They do this by automating personalised customer journeys, improving service speed, and increasing repeat purchases.

TechMonk’s Customer Data Platform gives the AI agents access to real-time customer data. Further, with the advanced segmentation and personalisation features, AI agents can now create personalised customer experiences at scale. These AI agents work together across sales, support, and retention programs. They improve operational efficiency and drive long-term business growth.

Why It Matters?

The value of TechMonk's Agent Builder lies in the ability to automate complex tasks while continuously improving over time. AI agents are designed to learn from every interaction. This allows them to adapt and evolve based on customer behavior, preferences, and patterns. This intelligent automation makes them not just efficient, but also highly scalable.

As customers expect more personalised experiences, businesses need to evolve quickly and efficiently. AI agents provide the agility and precision required to meet those expectations by offering personalized experiences that are consistent across all channels, from sales and support to customer retention.

TechMonk saw the untapped potential of AI agents in this space and built Agent Builder to give businesses the power to design their own AI agents. By utilizing AI agents, businesses can automate workflows, enhance customer engagement, and scale with ease. At the same time, businesses can ensure that every interaction is consistent, personalised, and effective.

Agent Builder: Create, Customise, and Scale Your AI Workforce with Ease

Agent Builder is a flexible platform helping you create custom AI agents and agentic workflows for customer engagement. You can build AI-powered sales agents, support agents, or complex agentic workflows. Agent Builder lets you design and launch agents that solve real business problems.

Key Capabilities:

Create Tools : Build a variety of tools that empower your AI agents to handle specific tasks, like order management, lead generation, data retrieval, and more.

Customise these tools to match your business needs, ensuring that your agents can perform tailored functions.
Customizable AI Agent : Combine tools to build agents capable of performing end-to-end tasks, like sales assistance, customer support, or report generation.

With AI agents, you can automate routine operations, freeing up your human agents for more complex interactions.
Agentic Workflows : Orchestrate multiple AI agents to work together within automated workflows, enabling you to streamline complex processes and reduce reliance on manual labour.

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The Power of AI Agents in Customer Acquisition and Retention

• AI Agents Powered Customer Acquisition Journeys : TechMonk’s AI Sales Agents help you lower customer acquisition costs by automating the product discovery process. They engage potential leads, give recommendations, and guide them to conversion. This reduces the need for expensive manual sales work.
• AI Agents Powered Customer Retention Journeys : After a customer is acquired, AI agents can manage customer retention journeys. These agents offer personalised interactions that help increase customer lifetime value. With automatic follow-ups, loyalty programs, and reengagement messages, you can build stronger connections and encourage repeat purchases.
• AI Agents Powered Customer Support : TechMonk’s AI Support Agents deliver customer service around the clock. They handle questions, solve problems, and fix issues instantly. These agents can talk to your customers through email, SMS, and WhatsApp. This cuts down the need for large support teams and lowers support costs.

TechMonk’s Full-Stack Customer Engagement Tools: Building True Customer Intelligence

TechMonk has always provided businesses with a powerful suite of full-stack customer engagement tools, designed to help them engage with their customers across multiple touchpoints. But with Agent Builder, these tools become even more powerful, enabling the creation of custom AI agents for businesses that work seamlessly with these tools to drive superior customer engagement and intelligence.

Key Tools in TechMonk’s Customer Engagement Toolkit

Tool

What does it do?

How does it benefit AI agents?

Customer Data Platform

Centralises all your customer data in one place

Gives them real-time access to critical customer information
Helps them provide personalised interactions and recommend the right products

Advanced Segmentation Tools

Categorises customers into specific groups based on shared characteristics.

Let AI agents deliver tailored experiences, whether it's for targeted marketing or personalised support

Journey Orchestration Tool

Design and automate customer journeys that span multiple channels

Personalise the customer journey
Engage customers at the right time with the right content.

Personalisation Platform

Create dynamic, personalised experiences based on real-time customer data

Automatically personalise content and recommendations

Omnichannel Engagement

Interact with customers across various channels

Provide consistent, personalised interactions across SMS, WhatsApp, Instagram, voice, email, and more.

AI-Powered Campaigns

Run intelligent campaigns that are automatically tailored to each customer’s journey

AI agents that manage campaigns, engage leads, and re-engage customers Ensures higher conversion rates and reduced funnel drop-offs

Why TechMonk’s Agent Builder Is the Ultimate AI Tool for Your Business

• Simplified Customisation : With Agent Builder, businesses can easily create custom AI agents and automated workflows without requiring deep technical expertise. Thanks to its drag-and-drop interface and pre-built agents, you can quickly design AI agents tailored to your specific needs. Agent Builder simplifies the process, making AI-driven automation accessible for anyone.
• Flexibility : Whether you need pre-built agents or fully customised solutions, Agent Builder gives you the flexibility to build exactly what you need. From sales agents to customer support agents and complex workflows, you have the power to solve unique challenges in your business with complete control over the design and functionality of your AI solutions.
• Multilingual Support : Agent Builder supports multiple languages, ensuring that your AI agents can engage customers in their preferred language, expanding your reach and ensuring personalised experiences across regions.
• Enterprise-Grade Security : TechMonk understands the importance of data security, especially when handling sensitive customer information. With enterprise-grade security, Agent Builder ensures your AI agents operate within a secure and compliant environment, safeguarding customer data while optimising engagement.
• Observability and Traceability : Agent Builder provides robust logging, monitoring, and analytics, giving your business full visibility into every agent’s performance. With comprehensive traceability, you can audit every interaction, troubleshoot issues, and meet regulatory requirements with ease.
• Input/Output Guardrails : Agent builder ships with built-in input and output guardrails that enforce compliance, ensure quality, and minimise risks. These guardrails validate user inputs, prevent undesirable outputs, and help maintain high standards for security and appropriateness, keeping your AI solutions aligned with organisational policies and industry best practices.

Agent Builder is more than just a tool; it's a game-changer for businesses looking to revolutionise their customer engagement strategy. With its simple interface and customizable workflows, businesses can design their own AI agents to meet specific needs, from sales automation to personalised customer support, all without needing a technical team.

By integrating AI agents with TechMonk’s full-stack engagement tools, businesses gain access to real-time customer data, advanced segmentation, and seamless omnichannel interactions. This powerful combination allows you to deliver tailored customer experiences at scale, improving efficiency and driving more meaningful relationships.

Expect to streamline your customer acquisition and retention processes, cut down on operational costs, and unlock new levels of customer engagement. With Agent Builder, the future of customer interaction is in your hands, helping you scale, personalise, and stay ahead of the competition.

Ready to cut CAC and increase CLTV? Let AI agents handle the heavy lifting across your customer journey.