The Top 7 AI Marketing Agents For
E-Commerce in 2025

Meet The Top 7 AI Marketing Agents For E-Commerce

These top AI marketing agents are revolutionising how e-commerce brands engage with customers, automate tasks, and personalise their offerings. Here’s a look at how these tools can help e-commerce businesses scale efficiently in 2025

1. TechMonk

TechMonk is an exceptional agent-as-a-service full-stack customer engagement platform, especially built for e-commerce businesses. It lets e-commerce companies build AI agents for their specific needs and automate workflows. Let us explore the important features of TechMonk that make it the best AI marketing agent.

Custom AI Agents

TechMonk’s AI Agent Builder allows e-commerce businesses to build custom AI agents that match their needs. The following are the three components of TechMonk’s Agent Builder.

• Tools Library : The Tools Library includes in-built tools that help businesses shape their agents and connect with outside services. They can also build their own tools if needed to add more features.
  
  The following are some types of tools that can be built with and found in the Tools Library.
  • Text Tool : Handles basic text interactions like greetings and simple chats.
  • API Tool : Connects to external APIs to fetch or send data, like loyalty points.
  • Code Tool : Runs custom code for specialised tasks within the agent.
  • RAG Tool : Uploads and searches documents to answer questions from stored content.
  • Form Tool : Collects and manages data through customisable input fields.
  
• AI Agents : Businesses can choose from pre-built agents in the Agent Library to handle specific tasks. If they need something more specific, they can create their own agents to fit special use cases.
• Agent Flow :Agent Flows help create unique workflows and assign different tasks to different agents. This ensures that e-commerce businesses can automate their operations with just the right set of AI agents.
  
  TechMonk’s orchestrator ensures that the right AI agent handles the task whenever a customer asks a question.

PreBuilt Agentic Workflows

TechMonk has already built agentic workflows like sales and support with the right tools and agents.

• AI Sales Agent : TechMonk’s AI Sales Agent automates the sales process by interacting with customers and offering product recommendations. It guides them effortlessly through the complete purchase journey.
• AI Support Agent : The AI Support Agent handles customer inquiries and resolves customer issues. It provides timely assistance and automates support tasks for problems that require offline handling. It analyses customer sentiments to escalate complex issues with a human agent or raises a ticket for backend teams to process, depending on the scenario and availability of human agents.

Full-Stack Marketing Tools To Empower AI Agents

TechMonk’s full-stack marketing platform offers a wide set of tools that help improve what AI agents can do. It comes with a Customer Data Platform that brings all customer data together and makes it easier to segment customers based on their behaviour. This helps with targeted marketing and personalising the shopping experience.

With TechMonk, businesses can easily set up loyalty programs and manage support tickets. The platform also allows omnichannel communication across different channels, helping them connect with customers at many touchpoints. With tools to manage the orchestration of the full customer journey, it lets businesses create smooth and engaging experiences.

These features help AI agents become part of a larger plan for marketing and customer support, leading to better sales and happier customers.

How an E-Commerce Brand Can Transform Its Marketing with TechMonk

Consider a fast-growing e-commerce brand known for its trendy collections. They might still face challenges in scaling their marketing and handling customer interactions. Here is how TechMonk can help improve their marketing efforts.

• AI Sales Agents to Improve Conversions : People visiting the website often ask about sizes, stock, and delivery times. Instead of waiting for a human agent, the AI Sales Agents answers these questions and guides them through shopping.
  
  The agent also automatically nudges the customer in case they drop off the conversation. This smooth process helps lower the number of abandoned carts and increases sales.
• Personalised Marketing : TechMonk's e-commerce CDP helps them gather all customer data in one place. This allows e-commerce companies to better understand customer behaviour.They can use behavioural segmentation to group people into categories like frequent buyers, new visitors, or seasonal shoppers.
  
  This enables TechMonk’s AI agents for marketing to send them personalised messages. The AI agents can send frequent buyers details of new product launches that meet their interests. At the same time, it can re-engage inactive customers with better offers and incentives on products they had previously browsed for.
• Omnichannel Engagement :The brand can also use TechMonk’s omnichannel communication tools to connect with customers across channels. No matter where customers reach out, the same AI system gives quick and helpful responses..

By using TechMonk’s tools, the e-commerce brand can improve how it connects with customers, simplify marketing tasks, and grow in a competitive space.

Pricing:

TechMonk provides access to its smart AI agents and complete marketing platform for ₹30,000 per month. Want to know what is included in the plan? Take a look at TechMonk's pricing plans for more details.

2. Tidio

Tidio is an AI-powered customer service platform designed to improve communication and help e-commerce businesses grow their sales. At the centre of the platform is Lyro, a conversational AI agent. Lyro uses the business’s existing support content to give fast and accurate answers. This setup helps businesses handle customer questions automatically, cutting down response times and keeping service quality consistent.

Key Features

• • Multichannel Support : Lyro connects with customers across different platforms and offers the same excellent support. It works without needing human help, which means customers get quick responses. This helps improve satisfaction and increases the chances of conversion.
• • Automated Product Recommendations : It starts conversations with visitors by sending personalised messages and suggesting products. This makes it easier to guide people through the buying process and increase average order values.

Pricing:

Tidio lets e-commerce businesses choose a monthly plan based on the number of conversations they want in a month. They also offer a free plan for 50 billable conversations.

3. Botpress

Botpress is an AI agent platform that helps businesses create, launch, and manage smart agents built with large language models. It helps marketing teams to automate tasks and track insights across different channels. Its flexible setup works well with platforms like HubSpot and WhatsApp, making it a strong option for e-commerce marketing.

Key Features:

• • Audience Segmentation : Botpress uses AI to analyse customer data from different sources. It finds specific audience segments based on preferences and behaviour. This helps marketers run campaigns that connect better, taking the right content to the right people.
• • Campaign Execution : AI agents make it easier to run marketing campaigns by automating tasks like email scheduling. They can also adjust timing and messages to improve engagement, helping campaigns work better and save time.

Pricing:

Botpress offers monthly and annual plans, starting at ₹7590 per month. This plan also charges ₹427 for a monthly AI spend credit.

4. Gupshup

Gupshup is a conversational AI platform that helps businesses automate and personalise customer interactions across communication channels. It comes with an AI Agent Library of prebuilt and customizable agents designed for e-commerce. These agents are easy to deploy and fit smoothly into existing workflows. They use Gupshup's ACE LLM, a language model, to hold smart and context-aware conversations that improve customer engagement.

Key Features:

• • Multi-Channel Engagement : Gupshup lets businesses connect with customers across WhatsApp, SMS, and web. This helps them reach their customers on the channels they use most. It also helps give them a personalised experience builds customer satisfaction.
• • Product Discovery : The AI agents help customers discover products by offering personalised suggestions. Therefore, customers view products that they are more likely to buy, improving the average order value.

Pricing:

With no fixed pricing plans available, businesses can contact their team to come up with custom plans.

5. Gorgias

Gorgias is a customer experience platform built for e-commerce brands. It offers a complete set of tools to manage customer interactions across different channels. Its AI Agent works with Shopify to automate support tasks and give quick, personalised responses. This helps e-commerce businesses to improve both support and marketing.

Key Features:

• • Personalised Responses : Gorgias AI Agent uses data from Shopify orders and help centre articles to give personalised replies that match the brand’s voice. This improves their shopping experience and makes it more likely they will complete a purchase.
• • Automated Order Management : Gorgias AI Agent can handle tasks like cancelling orders and giving status updates right inside the platform. Automating these actions speeds up responses and gives customers a smooth post-purchase experience.

Pricing:

Businesses can choose a monthly or annual plan from Gorgias based on the number of support tickets resolved in a month. For instance, a plan of 50 helpdesk tickets and 10 automated tickets, Gorgias charges ₹3400 per month.

6. Relevance AI

The Lifecycle Marketing Agent by Relevance AI is an AI-powered tool that helps automate and personalise customer interactions at every stage of their journey. It connects with data sources like CRM systems and user activity to personalise messages. As a result, it ensures that customers get the right message, improving their experience and building better relationships.

Key Features:

• • Dynamic Content Personalisation : The agent uses advanced segmentation to send content that matches the customer's behavior and preferences. This makes sure the content stays relevant throughout the customer journey.
• • Multi-Channel Communication : The agent supports communication through different channels like email, text, and in-app messages. This helps businesses stay connected with customers in a smooth and consistent way.

Pricing:

The Pro plan from Relevance AI costs ₹1619 per month. E-commerce businesses can also try it for free with a plan of 100 credits a day.

7. Trengo

Trengo's AI HelpMate is a smart assistant built to handle customer conversations across many channels. For instance, it lets businesses engage customers across WhatsApp, email, voice, and Instagram. It helps e-commerce businesses manage support, increase sales, and keep their brand message consistent.

Key Features:

• • Omnichannel Support : AI HelpMate gives fast and personalised responses in over 26 languages. It keeps support consistent across different platforms. This helps e-commerce businesses reach customers worldwide and build customer satisfaction.
• • Instant Replies and Suggestions : The assistant handles repeated questions and also offers reply suggestions to human agents. It takes care of simple tasks and allows teams to focus on other complex customer issues.

Pricing:

Trengo's monthly plans start at ₹14470. Businesses can contact their sales team to build a custom plan for themselves.