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The Best 9 AI Agents For E-Commerce in 2026

Updated on: Nov 07, 2025

Are you here to find and choose the right AI agent for your e-commerce business? Then, you are at the right place.

Here is what is happening today.

• 90% of companies that use AI agents see better workflows and smoother operations.
• Companies using AI agents also report a 61% increase in employee efficiency.

Not just e-commerce, every industry is being transformed thanks to AI agents. Teaming up with AI agents today will let you lead miles ahead of your competitors.

But which are the best AI agents for ecommerce? Let us get ourselves to the leading AI agents in the market today..

Meet The 9 Best AI Agents For E-Commerce

Let us explore the leading AI agents for ecommerce.

1. TechMonk

TechMonk is one of the best ai agents for ecommerce. This next-level platform that helps you build strong AI Capital. AI Capital is a flexible portfolio of AI agents and intelligent software. These agents can understand, make decisions, and take action within your workflows. They keep learning and improving over time, which makes your operations more efficient and effective.

The platform comes with prebuilt e-commerce AI agents. You can also create and customise new ones for your unique needs. With the right set of AI agents, you can automate key operations across multiple workflows. Each agent takes care of different tasks, helping your business run smoothly.

Smart AI Agents Ready for You

TechMonk's prebuilt AI agents can automate important business operations in e-commerce and other industries.

AI Sales Agent

TechMonk's AI Sales Agent works as a digital sales representative. It is dedicated to closing sales for an e-commerce business. Using customer data, it improves the e-commerce shopping experience by helping your customers discover products that match their interests and answer their queries.

• Product Discovery :: They guide customers to find products that meet their preferences and needs.
• Offering Personalised Suggestions :: They analyse customer behaviour to recommend products they're most likely to love.
• Answering Queries Instantly :: They handle customer questions, ensuring smoother decision-making.
• Providing Incentives :: They offer targeted discounts and promotions to encourage customers purchase.
• Recovering Abandoned Carts :: They send timely reminders or incentives to bring back customers who leave without buying.

AI Support Agent

TechMonk's AI Support Agents provide seamless customer interaction and improve the self-service experience. They assist customers by answering questions, guiding them to solutions, and ensuring accurate responses.

For instance, a customer support AI chatbot can only answer some customer queries. At the same time, TechMonk's AI support agent can answer queries and raise support tickets when they face complex tasks. Similarly, AI sales agents can close sales while chatbots can only answer questions asked by customers.When a query requires more expertise or if it falls beyond the agent's capabilities, it can automatically escalate the conversation to human. The AI Support Agent can also escalate the conversation to human agent based sentiment analysis.

The AIAgent can also autonomously generate support tickets.

Agent Builder

TechMonk makes it easy to customise AI agents to fit the unique needs of e-commerce businesses. It helps them keep their brand voice consistent. They can set up your AI agents by just answering a few questions.

Agentic Workflows

With TechMonk, businesses can assign AI agents to specific roles in their customer journey. These agents can support e-commerce customers, ensuring a personalised experience.

Voice AI Agent

This agent lets you have real, human-like conversations with your customers. You can use it across PSTN and WhatsApp calls to connect easily. It offers multiple voices and personalities to match your brand tone. It also provides 24/7 support and manages customer follow-ups automatically.

Need Something More Specific?

When prebuilt agents are not enough, TechMonk's Agent Builder helps you create custom AI agents. You can design AI agents to fit your exact needs, workflows, and support tasks.

• Tool Library :: TechMonk gives you a ready set of tools to start with. You can also create your own tools if needed. These tools allow your AI agents to perform real actions like raising support tickets or completing customer requests.
• Agents Library :: Explore a wide range of prebuilt AI agents made for different engagement needs. If you need something more specific, you can build your own agent that fits your brand and purpose.
• Agent Flow :: TechMonk makes sure all your AI agents work together without any breaks. It automatically assigns the right agent for every task. This keeps your responses fast, accurate, and relevant.

How TechMonk Ensures Your AI Agents Perform Well

TechMonk keeps your AI agents reliable and efficient with smart features. Each one plays a key role in maintaining safety, accuracy, and performance.

• Guardrails:: Guardrails make sure your AI agents give safe and correct responses. They block wrong or harmful replies and prevent prompt hacking. This keeps all your conversations secure.
• Observability:: You can track your AI agents in real-time. Watch how they interact with customers and review the quality of responses. This helps you identify what needs improvement quickly.
• Traceability:: TechMonk logs every action your AI agents take. This creates full accountability and helps you find trends that improve performance.
• Tracking AI Agent Performance:: TechMonk provides detailed analytics on how your AI agents perform. You can use this data to fine-tune them and make their performance even better.
• Testing Automation:: Automated testing checks your AI agents before launch. It detects issues early and ensures they perform exactly as expected every time.

Why TechMonk Leads the Game

TechMonk's edge comes from its full-stack customer engagement toolkit that powers and enhances its AI agents.

Pricing

Get started with TechMonk's AgentMonk plan at ₹50,000 per month and begin building your AI Capital. It is your go-to AI Agent platform for managing sales, support, and customer engagement.

Want the details? The plan gives you 4,000 chat conversations per month. Need more conversations? Add chats for ₹12 each or voice minutes for ₹18 each.

You get all the tools most businesses buy separately, including GenAI-based AI Agents for Customer Interaction, Human Agent Module, Customer Data Platform, Agent Builder, Integrations, and Analytics — all within one Agentic AI Platform.

Instead of handling many tools, AgentMonk provides a single platform with:

2. Agentforce

Agentforce by Salesforce unites humans, AI, data, and actions to streamline operations. Salesforce's AI agents handle time-consuming tasks, freeing human agents to focus on high-value activities. With secure Data Cloud support, Agentforce ensures accurate data and faster task completion for e-commerce businesses.

Key Features

• Agentforce Service Agents :: These agents provide 24/7 customer support in natural language. They resolve inquiries with accurate answers based on reliable data.
• Sales Development Representative (SDR) :: The SDR handles product questions, book meetings and engages across channels like SMS and WhatsApp in multiple languages.
• Sales Coach :: The sales coach helps agents practice pitching and negotiating with personalised role-plays. It offers feedback, highlights areas for improvement, and suggests actionable steps.

Pricing:

Agentforce plans cost e-commerce businesses ₹170 for every conversation.

3. Relevance AI

Relevance AI is next on the list of top AI agents for e-commerce. It is known to deliver human-quality work, letting e-commerce businesses build and manage an entire AI workforce. The AI agents from Relevance AI help e-commerce businesses with sales, support, research, marketing and operations. With Relevance AI, businesses can easily teach, train and customise their agents without coding.

Key Features

• Bosh, the AI Sales Rep :: Bosh is Relevance AI's sales agent who assists e-commerce businesses in attracting and nurturing prospects 24/7.
• Lima, the AI Lifecycle Marketing Agent :: Businesses can train Lima to answer queries or escalate them when necessary while ensuring every customer conversation is seamless and personalised.
• Apla, the Account Planner :: Apla is another AI agent from Relevance AI that retrieves data from different sources to understand prospects and instantly deliver account plans to each prospect.

Pricing:

Relevance AI charges ₹1632 for 10000 credits in a month. This plan consumes four credits for a run without including variable credit costs from LLM and other third-party providers. They also offer a free plan with 100 credits per day.

4. OneAI

OneAI is next on the list of AI agents for business. It offers e-commerce business with Phone AI agents for outbound calls, lead verification, and reminder calls.

Since a phone call is the most intuitive way to reach customers, it offers a 35 to 55% conversion rate and 5 times more meetings per dollar invested. To maintain consistency, E-commerce companies can train these phone agents with scripts, manuals and FAQs.

Key Features

• Real-time Prospect Identification :: The AI agents utilise data and other parameters to identify the right contact for better prospect identification.
• Conversation Analytics :: The Voice of the Customer Dashboard shows e-commerce businesses what their users are talking about. It collects thousands of chats to extract business insights and identify trending topics.
• Lead Verification :: OneAI integrates with Meta Lead Ad, LinkedIn Lead Gen Forms, and other major ad platforms to verify leads, schedule meetings, and follow up with SMS to convert them.

Pricing:

OneAI has not made any fixed pricing plans available. You can customise a plan that meets your unique business interests.

5. Cognigy

Cognigy is an innovative AI agent for e-commerce businesses. It provides 24/7 personalised customer support, boosting satisfaction and sales. These virtual agents assist with tasks like order tracking, delivery details, and personalised recommendations, helping customers and support teams.

Key Features

• Pretrained Agents :: Cognigy's virtual agents come pre-trained with knowledge of industry data and e-commerce-specific terms. These cover areas like consumer goods and electronics.
• Personalised Promotions :: AI agents boost your e-commerce sales by creating personalised promotions for customers. These recommendations are based on their unique preferences and shopping behaviour.
• Handles High Volumes :: Cognigy's AI agent can ensure that you make uninterrupted customer service available to customers, which is efficient even during peak events.

Pricing:

Cognigy offers no fixed pricing plans for e-commerce businesses. Instead, businesses can contact Cognigy's team to create a custom plan.

6. Moveo AI

While improving revenue growth. Moveo.ai takes e-commerce conversations with customers from one-way notifications into interactions with proactive-gen AI agents. It helps these businesses to offer hyper-personalised experiences to their customers at scale. The agents help e-commerce businesses to strengthen customer loyalty by providing them with personalised rewards and exclusive benefits.

Key Features

• Conversational Commerce :: Moveo.ai empowers e-commerce businesses to offer customers personalised sales assistants and secure online payments through conversational commerce.
• Order Tracking :: Virtual AI agents assist e-commerce customers in tracking their orders without visiting the e-commerce website.
• Transaction Assistance :: With the AI agents, it becomes easy for the customers to get constant assistance during transaction refunds and returns.

Pricing:

Moveo.ai also offers flexible pricing plans, classified as Pro, Growth, and Enterprise plans.

7. Ada

Ada is one of the best AI agents for e-commerce customer service. It lets e-commerce businesses onboard and train AI agents to offer extraordinary customer support. Ada easily integrates into the existing help centre system or website and imports the latest and accurate details of products. It also integrates with third-party tools like CRM to offer personalised conversations and perform tasks for customers.

Key Features

• Customer Service Inquiry :: Ada automatically resources over 70% of customer service queries. This includes even complex queries like exchanges, warranty information and shipping-related queries.
• Scaleability :: AI agents from Ada grow with an e-commerce business. In other words, it can manage the increasing volume of tickets even during the busiest shopping seasons by offering extraordinary service.
• Personal Shopping Assistant :: The AI agents can act as personal shopping assistants to your customers. Therefore, e-commerce customers can self-serve everything from shipping information to size guides.

Pricing:

There are no fixed pricing plans that e-commerce businesses can subscribe to on Ada. They can, instead, contact the team to develop a plan for their unique business interests.

8. Gorgias

Gorgias is an AI-powered platform made for customer service and sales in e-commerce. It automates up to 60% of support queries and increases conversions by 2.5x with personalised, conversational shopping experiences.

It connects directly with Shopify and over 100 other tools to create smooth, revenue-driven conversations across all channels. This helps you boost satisfaction and sales at the same time.

Key Features

• Order Management Automation :: The AI agent manages orders, updates delivery details, and processes refunds directly from Shopify. It removes manual work and ensures quick and accurate post-purchase support.
• Proactive Cart Recovery :: Gorgias tracks when shoppers hesitate or abandon their carts and sends timely, personalised messages to bring them back. This helps lower bounce rates and recover lost revenue efficiently.

Pricing:

Contact their team to explore subscription options and get a plan tailored to your business.

9. Voiceflow

Voiceflow helps e-commerce stores create AI agents that offer personalised support and sales assistance around the clock. The platform automates important customer tasks like order tracking, returns, and product discovery while keeping the experience friendly and personal.

It integrates with CRMs, inventory systems, and Shopify stores to improve conversions, reduce cart abandonment, and enhance overall satisfaction through intelligent conversations.

Key Features

• Automated Returns & Refunds :: Voiceflow's AI agent walks customers through return checks, validates their requests, and processes refunds automatically. This saves your team time and delivers faster post-purchase resolutions.
• Proactive Cart Support :: The AI monitors shopping behaviour and steps in when users leave items in their cart. It sends reminders or discount codes to encourage them to complete their purchase, helping you recover potential sales easily.

Pricing:

Speak with their team to set up a personalised subscription plan for your business.