TechMonk is pioneering a new era of AI-driven customer engagement with the launch of our agentic platform. Over the past few years, e-commerce businesses have made significant progress in adopting both traditional and generative AI. Our new agentic platform is paving the way for seamless collaboration between AI, customers existing systems and employees, reshaping e-commerce business.
TechMonk's AI Agent platform is built for e-commerce businesses looking to scale sales and support effortlessly. Powered by our Managed Agentic Marketing Intelligence (MAMI), it automates customer interactions, reduces acquisition costs, and boosts customer lifetime value.
Understanding Our Agentic Platform
Traditional engagement models are often fragmented, requiring time-consuming manual intervention at every customer touchpoint. This not only causes delays but also leads to missed opportunities for real-time engagement.
TechMonk’s first-of-its-kind agent-as-a-service full-stack customer engagement platform changes the game. Our AI-powered workflow systems seamlessly connect customers, employees, AI agents, and existing software. It automates complex tasks while keeping interactions personal.
For e-commerce businesses, it means the following.
- Turning more website visitors into buyers by answering their queries and offering personalised recommendations. They can also guide customers throughout the checkout process.
- Driving repeat purchases through hyper-personalised engagement. For instance, the AI agents can offer personalised discounts or recommendations to maximise sales.
- Reducing customer frustration by resolving queries 24/7, minimising wait times, and offering instant resolutions.
Unlike traditional AI chatbots, Agentic Platforms don’t just respond. They take action. The AI agents can even process orders and automate support ticket generation.
With AGI around the corner, we believe fundamentally the DNA of business software has changed. We are excited to participate and ride this change, and our focus is to build a platform of AI Agents that have access to a full stack of MarTech tools and enterprise data, enabling our AI Agents to autonomously power multiple use cases of a consumer-centric business and help our customers transform how they connect with their consumers and drive their business.
Arun Menon
Co-Founder, CEO, TechMonk
Key Features of TechMonk’s Agentic Platform
TechMonk’s Agentic Platform automates sales and support. It enables e-commerce companies to engage customers more effectively while reducing operational costs.
- • AI Agents powered Sales: Our prebuilt AI Agents engages customers by answering their questions and providing personalised recommendations based on customer behaviour. It proactively guides customers toward checkout and increases sales.
- • AI Agents powered support: TechMonk’s AI agents poweted customer support handles customer inquiries 24/7. It resolves common issues instantly and reduces response times. It can automate support ticket generation and give customers a resolution TAT to customers. In case of a negative customer sentiment, it instantly escalates the interaction to a human agent.
It is to be noted that 94% of consumers prefer conversational AI over traditional customer support. - • Tool Library : TechMonk’s Tool Library offers a variety of tools to streamline business operations. These include Text tools for simple messages, API tools to integrate external services, Code tools for custom tasks, RAG tools for document searches, and Form tools for data collection. E-commerce businesses can also build tools that they want.
- • AI Agents : TechMonk allows businesses to create AI agents for specific tasks and workflows. TechMonk comes with pre-built agents, and businesses can also build custom AI agents powered by tools and tailored to unique requirements.
- • Agent Flow : Agent Flow enables businesses to create workflows with AI agents handling different tasks. The orchestrator system automatically selects the best agent for each request and can use multiple agents to complete complex tasks..
Why TechMonk’s Agentic Platform Changes the Game
TechMonk’s Agentic Platform helps businesses optimise their customer journey, maximising revenue while minimising effort. It reduces CAC engaging visitors instantly, answering questions, and guiding them toward purchases, minimizing drop-offs. It boosts Customer Lifetime Value by keeping customers engaged beyond their first purchase with personalized recommendations, proactive support, and tailored incentives.
AI-driven insights foster repeat purchases by re-engaging past buyers through targeted promotions and follow-ups. The platform builds customer intelligence by bring all customer events and data in its Customer Data Platform.
What Sets TechMonk’s Agentic Platform Apart?
1. Full-Stack Customer Engagement Tools
TechMonk’s Agentic Platform stands apart with its comprehensive suite of fully integrated customer engagement tools for seamless, AI-driven interactions. The tools include a Customer Data Platform (CDP), advanced customer segmentation tools, an AI campaign builder, a unified customer conversation inbox, review management, lead forms, and more.
2. Affordability
Undoubtedly, all platforms charge premium prices for their agentic AI platforms. TechMonk offers its agentic capabilities and a full-stack engagement suite for just ₹30,000 a month as a base plan.
Find TechMonk’s pricing plans.
3. No-Code Agent Builder
Custom AI agents can be built and deployed in minutes without any technical expertise. These agents integrate with existing systems and can leverage their capabilities.
4. Ease of Use
Designed for businesses of all sizes, TechMonk’s agentic platform eliminates complexity, making AI-driven engagement accessible to everyone.
5. Enterprise-Grade Security
Customer data is handled with strict security protocols, ensuring compliance and protection at every level.
Ready to See AI Agents in Action?
TechMonk’s Agentic Platform is designed to convert more visitors, increase repeat purchases, and optimize customer engagement—without increasing costs. Whether you're looking to automate sales, enhance support, or build AI agents tailored to your business, the platform gives you complete control.
Experience it for yourself. Book a demo today.
Let TechMonk's AI agent handle the heavy lifting-engage customers, close sales, and provide instant support.
