The Best 7 AI Agents For
E-Commerce in 2025

Are you here to find and choose the right AI sales and support agent for your e-commerce business? Then, you are at the right place.

Not just e-commerce, every industry is being transformed thanks to AI agents. Teaming up with AI agents today will let you lead miles ahead of your competitors.

But which are the best AI agents for ecommerce? Let us get ourselves to the leading AI agents in the market today..

Meet The 7 Best AI Agents For E-Commerce

Let us explore the leading AI agents for ecommerce.

1. TechMonk

TechMonk is one of the world’s first AI agentic marketing platforms and the best solution for businesses looking for the best AI agents for e-commerce.

TechMonk’s AI agents can respond to customer queries, offer personalised recommendations, and guide them through purchasing like human agents. For example, they can encourage customers to purchase or help recover abandoned carts.

TechMonk has two primary AI agents, each with a specific role to enhance the customer experience:

• • Sales AI Agents : These agents drive sales, increase conversions, and reduce customer acquisition costs.
• • Support AI Agents : These agents are designed to simplify customer service, improve response times, and provide 24/7 assistance while lowering support costs.

Key Features

AI Sales Agent

TechMonk's AI Sales Agent works as a digital sales representative. It is dedicated to closing sales for an e-commerce business. Using customer data it improves the e-commerce shopping experience by helping customers discover products that match their interests and answer their queries.

Often, customers come with only a rough idea of what they’re looking for. That’s where our AI agents come in.

• Helping with Discovery : They guide customers to find products that meet their preferences and needs.
• Offering Personalized Suggestions : They analyse customer behaviour to recommend products they’re most likely to love
• Answering Queries Instantly :They handle customer questions, ensuring smoother decision-making.
• Providing Incentives : They offer targeted discounts and promotions to encourage customers to proceed with their purchases.
• Recovering Abandoned Carts : They send timely reminders or incentives to bring back customers who leave without buying.

AI Support Agent

TechMonk’s AI Support Agents provide seamless customer interaction and improve the self-service experience. They assist customers by answering questions, guiding them to solutions, and ensuring accurate responses.

For instance, a customer support AI chatbot can only answer some customer queries. At the same time, TechMonk’s AI support agent can answer queries and raise support tickets when they face complex tasks. Similarly, AI sales agents can close sales while chatbots can only answer questions asked by customers.When a query requires more expertise or if it falls beyond the agent’s capabilities, it can automatically escalate the conversation to human. The AI Support Agent can also escalate the conversation to human agent based sentiment analysis.

The AIAgent can also autonomously generate support tickets.

Agent Builder

TechMonk makes it easy to customise AI agents to fit the unique needs of e-commerce businesses. It helps them keep their brand voice consistent. They can set up your AI agents by just answering a few questions.

Agentic Workflows

With TechMonk, businesses can assign AI agents to specific roles in their customer journey. These agents can support e-commerce customers, ensuring a personalised experience.

Pricing:

TechMonk offers monthly plans for e-commerce businesses starting at just ₹30,000. This includes unlimited conversations for up to 2000 orders and access to its full-stack marketing platform. Here is what you get with this plan.

You can also get yourself a customised plan for your business. Check out more about TechMonk’s pricing plans.

2. Agentforce

Agentforce by Salesforce unites humans, AI, data, and actions to streamline operations. Salesforce's AI agents handle time-consuming tasks, freeing human agents to focus on high-value activities. With secure Data Cloud support, Agentforce ensures accurate data and faster task completion for e-commerce businesses.

Key Features

• • Agentforce Service Agents : These agents provide 24/7 customer support in natural language. They resolve inquiries with accurate answers based on reliable data.
• • Sales Development Representative (SDR) : The SDR handles product questions, book meetings and engages across channels like SMS and WhatsApp in multiple languages.
• • Sales Coach : The sales coach helps agents practice pitching and negotiating with personalised role-plays. It offers feedback, highlights areas for improvement, and suggests actionable steps.

Pricing:

Agentforce plans cost e-commerce businesses ₹170 for every conversation.

3. Relevance AI

Relevance AI is next on the list of top AI agents for e-commerce. It is known to deliver human-quality work, letting e-commerce businesses build and manage an entire AI workforce. The AI agents from Relevance AI help e-commerce businesses with sales, support, research, marketing and operations. With Relevance AI, businesses can easily teach, train and customise their agents without coding.

Key Features

• • Bosh, the AI Sales Rep : Bosh is Relevance AI’s sales agent who assists e-commerce businesses in attracting and nurturing prospects 24/7.
• • Lima, the AI Lifecycle Marketing Agent : Businesses can train Lima to answer queries or escalate them when necessary while ensuring every customer conversation is seamless and personalised.
• • Apla, the Account Planner : Apla is another AI agent from Relevance AI that retrieves data from different sources to understand prospects and instantly deliver account plans to each prospect.

Pricing:

Relevance AI charges ₹1632 for 10000 credits in a month. This plan consumes four credits for a run without including variable credit costs from LLM and other third-party providers. They also offer a free plan with 100 credits per day.

4. OneAI

OneAI is next on the list of AI agents for business. It offers e-commerce business with Phone AI agents for outbound calls, lead verification, and reminder calls.

Since a phone call is the most intuitive way to reach customers, it offers a 35 to 55% conversion rate and 5 times more meetings per dollar invested. To maintain consistency, E-commerce companies can train these phone agents with scripts, manuals and FAQs.

Key Features

• • Real-time Prospect Identification : The AI agents utilise data and other parameters to identify the right contact for better prospect identification.
• • Conversation Analytics : The Voice of the Customer Dashboard shows e-commerce businesses what their users are talking about. It collects thousands of chats to extract business insights and identify trending topics.
• • Lead Verification : OneAI integrates with Meta Lead Ad, LinkedIn Lead Gen Forms, and other major ad platforms to verify leads, schedule meetings, and follow up with SMS to convert them.

Pricing:

OneAI has not made any fixed pricing plans available. You can customise a plan that meets your unique business interests.

5. Cognigy

Cognigy is an innovative AI agent for e-commerce businesses. It provides 24/7 personalised customer support, boosting satisfaction and sales. These virtual agents assist with tasks like order tracking, delivery details, and personalised recommendations, helping customers and support teams.

Key Features

• • Pretrained Agents : Cognigy's virtual agents come pre-trained with knowledge of industry data and e-commerce-specific terms. These cover areas like consumer goods and electronics.
• • Personalised Promotions : AI agents boost your e-commerce sales by creating personalised promotions for customers. These recommendations are based on their unique preferences and shopping behaviour.
• • Handles High Volumes : Cognigy's AI agent can ensure that you make uninterrupted customer service available to customers, which is efficient even during peak events.

Pricing:

Cognigy offers no fixed pricing plans for e-commerce businesses. Instead, businesses can contact Cognigy’s team to create a custom plan.

6. Moveo AI

While improving revenue growth. Moveo.ai takes e-commerce conversations with customers from one-way notifications into interactions with proactive-gen AI agents. It helps these businesses to offer hyper-personalized experiences to their customers at scale. The agents help e-commerce businesses to strengthen customer loyalty by providing them with personalised rewards and exclusive benefits.

Key Features

• • Conversational Commerce : Moveo.ai empowers e-commerce businesses to offer customers personalised sales assistants and secure online payments through conversational commerce.
• • Order Tracking : Virtual AI agents assist e-commerce customers in tracking their orders without visiting the e-commerce website.
• • Transaction Assistance : With the AI agents, it becomes easy for the customers to get constant assistance during transaction refunds and returns.

Pricing:

Moveo.ai also offers flexible pricing plans, classified as Pro, Growth, and Enterprise plans.

7. Ada

Ada is one of the best AI agents for e-commerce customer service. It lets e-commerce businesses onboard and train AI agents to offer extraordinary customer support. Ada easily integrates into the existing help centre system or website and imports the latest and accurate details of products. It also integrates with third-party tools like CRM to offer personalised conversations and perform tasks for customers.

Key Features

• • Customer Service Inquiry : Ada automatically resources over 70% of customer service queries. This includes even complex queries like exchanges, warranty information and shipping-related queries.
• • Scaleability : AI agents from Ada grow with an e-commerce business. In other words, it can manage the increasing volume of tickets even during the busiest shopping seasons by offering extraordinary service.
• • Personal Shopping Assistant : The AI agents can act as personal shopping assistants to your customers. Therefore, e-commerce customers can self-serve everything from shipping information to size guides.

Pricing:

There are no fixed pricing plans that e-commerce businesses can subscribe to on Ada. They can, instead, contact the team to develop a plan for their unique business interests.