AI-Powered Customer Support: Top 9 Tools
For E-Commerce In 2025

9 AI-Powered Customer Support Tools to Boost E-Commerce

The top AI-powered customer support tools for e-commerce are:

1. TechMonk

TechMonk gives you AI-powered customer support agents. These agents help e-commerce businesses by offering fast, personalised, and 24/7 support. Using sentiment analysis, they can answer questions, solve problems, create support tickets, and even check how your customers feel.

With this support, your response times will be faster, and you will also save on costs and make your customers happier. The best part is that these AI agents for e-commerce work all day and night. They help customers anytime, which is great if your business runs in different time zones.

Accelerates First Response Time by 37%

TechMonk’s AI customer support agent cuts response times by an impressive 37%. This means that your customers get help faster, reducing wait times and boosting overall satisfaction. TechMonk’s AI can manage multiple queries at once, even during peak times, ensuring no customer is left waiting.

24/7 Availability for Customer Queries & Issue Resolution

TechMonk's AI support agent ensures that your customers can reach out and get responses at any time, day or night. The agent is capable of handling everything from product inquiries to order updates in real-time. AI-driven responses are always consistent and accurate, building customer trust and loyalty, even when human agents are offline.

Automated Ticket Generation

When customers raise issues that need further backend processing, TechMonk’s AI agent automatically generates a support ticket. This proactive approach helps customers stay informed by providing them with a clear timeline for resolution. This reduces frustration and enhances their experience.

Sentiment Analysis for Better Issue Resolution

TechMonk’s AI is equipped with sentiment analysis capabilities to detect when customers are upset or frustrated. If necessary, the AI quickly escalates these issues to human agents, ensuring fast and effective resolution before problems escalate.

AI Agent Builder for Easy Customisation

TechMonk offers an easy-to-use AI Agent Builder that enables you to create custom AI agents using existing tools from the tools library or by creating your own custom tools. You can easily build tools that power AI agents and add multiple agents to workflows.

TechMonk comes with pre-built agents covering essential e-commerce tasks. If required, custom AI agents can also be created to extend functionality and integrate seamlessly into the workflow.

Full-Stack Marketing Platform That Makes TechMonk’s AI Support Agents Unique

TechMonk offers a full-stack marketing platform that integrates seamlessly with its support system. It goes beyondAI-powered customer support agents. This platform enhances the customer experience and sets TechMonk apart from the competition.

• E-commerce Personalization : TechMonk's AI support agents can access a customer's historical data, such as previous interactions, past issues, and preferences. This enables agents to jump straight into the heart of the customer’s issue rather than starting from scratch with every interaction.
• Customer Data Platform : TechMonk’s Customer Data Platform provides AI support agents with access to real-time customer data. Therefore, the AI support agents can offer accurate responses that are relevant to each customer’s needs.
• Behavioural Segmentation :Instead of treating all customers the same, businesses can segment customers based on behaviours like purchase history, browsing patterns, or even how frequently they interact with customer support. This segmentation allows for tailored communication, where customers receive only the most relevant information and support based on their unique needs and preferences.
• Omnichannel Communication : The AI agents can assist customers across multiple platforms, such as email and WhatsApp. This omnichannel communication ensures that customers receive consistent and seamless support.

Pricing:

TechMonk gives you access to smart AI agents and a full marketing platform for ₹30,000 per month.

Want to know what’s included? Just check out TechMonk's pricing plans for all the details.

2. Gorgias

Gorgias uses Conversational AI to help you resolve support inquiries, increase conversions, and deliver a personal shopping experience. It connects to your Shopify store and tech stack to automate up to 60% of your customer service while driving real sales growth. You can manage support and sales in one place, without switching between tools.

Key Features:

• • AI-Powered Sales and Support : Your AI Agent learns your brand voice and policies to provide personalised replies. It can answer questions, recommend products, and take actions like cancelling or editing orders.
• • Shopify Integration and Custom Actions : Your customers can track, edit, or cancel orders directly from the platform. The AI Agent also supports product troubleshooting, returns, and custom workflows based on your internal processes.
• • All-in-One Platform for Automation : Bring together chat, email, and social messages in one place. Gorgias automates FAQs, order issues, and returns while reducing bounce rates.

Pricing:

The subscription plans depend on the average number of support tickets per month. For 50 monthly support tickets, Gorgias' Starter plan costs ₹859.

3. LimeChat

LimeChat helps you improve revenue and customer experience using AI-powered WhatsApp journeys. You can automate support, reduce response time, and engage customers across the entire buying process. LimeChat turns WhatsApp into a high-performing channel for sales, marketing, and support.

Key Features:

• • Automated Support with Level-3 AI : Handle up to 90% of customer queries instantly using GPT-powered AI. LimeChat works across WhatsApp, live chat, email, and social channels to give fast, consistent support without growing your team.
• • AI Insights and Agent Tools : Track customer trends, campaign performance, and CSAT scores using AI. The built-in Copilot helps your team with summaries and polished responses to keep communication fast.

Pricing:

You can get a custom plan by contacting the sales team from LimeChat.

4. Forethought

Forethought offers an AI in customer service that helps you scale by automating tasks, reducing response times, and improving resolution rates. It handles repetitive work, allowing your team to focus on more complex customer needs across chat, voice, and email.

Key Features:

• • Solve : This AI agent for direct support responds to customer inquiries with natural, accurate replies. You can customise workflows in plain language and use your knowledge base to automate common questions.
• • Triage : Forethought’s AI tags and routes tickets based on intent, urgency, or topic. This helps you send each request to the right agent faster and improves resolution time.
• • Assist : This artificial intelligence in customer service gives your team article suggestions and reply drafts based on past cases. It also creates ticket summaries and works inside your helpdesk tools for a smooth workflow.

Pricing:

You can get a quote for the Basic, Professional, and Enterprise plans from Forethought.

5. Richpanel

Richpanel is an AI customer service platform designed to lower your support costs, reduce ticket volume, and improve service quality. You can automate common issues, let customers self-serve, and support agents with AI tools. It gives you all these features with a clear cost-saving guarantee.

Key Features:

• • Self-Service for Immediate Resolutions: : Richpanel lets your customers track, cancel, or return orders through a simple interface. This reduces the need for tickets and helps resolve issues instantly.
• • Simple Setup and Maintenance : You do not need developers to build or manage the system. Richpanel uses a clean admin interface that works like a list. It makes it easy for you to design and update issue flows.

Pricing:

The PRO subscription plan of Richpanel costs ₹5927 per agent per month.

6. Cognigy

Cognigy’s AI agents for e-commerce help you improve your customer experience with fast and personalised support. The customer service AI chatbot is trained on specific data from the e-commerce industry. It can handle everything from product questions to post-sales support. As a result, it helps you maximise sales and reduce service workload.

Key Features:

• • Pretrained for E-commerce Use : You get an AI-powered virtual assistant preloaded with e-commerce terms, flows, and intents. This allows quick setup and accurate handling of customer inquiries across categories like electronics, media, and consumer goods.
• • Automation Across the Customer Journey : Automate key interactions such as product searches, order updates, and returns. You can also use AI to run promotions, answer questions within ads, and help customers make faster buying decisions.

Pricing:

You can get a demo from Cognigy and customise a plan for your business.

7. Neople

Neople is an AI digital coworker that enhances customer support by adapting to your workflows, tools, and brand voice. It learns from your internal knowledge base and continuously evolves to deliver fast, accurate, and human-like responses across every customer interaction.

Key Features:

• • Adaptive Learning and Customization : You can train Neople using your internal knowledge and tool stack through Neople Studio. This enables it to deliver personalized that evolves with every interaction.
• • Multichannel and Multilingual Support : Deploy Neople across Slack, WMS, and support centers. It can handle inquiries in multiple languages while maintaining your brand’s tone of voice.

Pricing:

You can get yourself a custom plan from Neople to meet your needs.

8. Kustomer

Kustomer Assist is a platform powered by AI integrated within Kustomer’s CRM to streamline your customer service operations. It simplifies e-commerce customer support through automation, predictive insights, and personalised customer engagement. It automates key interaction points and route inquiries. Moreover, it supports your agents with real-time guidance to improve resolution speed and customer satisfaction.

Key Features:

• • Intent Detection and Routing : Kustomer Assist uses natural language processing to identify the purpose, urgency, and context of messages. This allows you to route conversations efficiently and escalate issues when needed.
• • Customer Service AI Chatbot : The customer support AI helps you automate routine interactions. It can handle tasks such as answering FAQs, scheduling appointments, or providing order updates.

Pricing:

Kustomer charges ₹30.07 per conversation for its plans for growing teams.

9. Yuma

Yuma is an agentic AI for customer support in e-commerce. It helps you automate support tasks, manage customer requests, and improve accuracy while reducing response time and costs. Yuma is pre-trained in e-commerce processes, allowing it to handle common inquiries with speed and precision.

Key Features:

• • Order and Payment Management : Yuma can manage order-related requests such as edits, cancellations, and payment inquiries. It works without human help to speed up your support process.
• • Returns and Exchange Handling : You can use Yuma to guide customers through returns and refunds. It also answers exchange questions, helping you improve service and build customer loyalty.

Pricing:

Yuma lets you create a plan for your unique requirements and comes with a free trial of 30 days.