Best AI Agents You Need to
Try in 2025

Top AI Agents to Try in 2025 for E-commerce Success

The best AI agents for e-commerce in 2025 are.

1. TechMonk

What is Techmonk?

TechMonk, one of the world's first AI agentic marketing platforms, helps e-commerce firms optimise customer interactions, boost sales, and enhance operational efficiency.

TechMonk's AI agents operate as autonomous digital reps, effortlessly handling sales and customer support across numerous channels, including websites, WhatsApp, email, and social media.

Key Features

1. AI Sales Agent

TechMonk's AI Sales Agent works as a digital sales representative. It is dedicated to closing sales for an e-commerce business. Using customer data it improves the e-commerce shopping experience by helping customers discover products that match their interests and answer their queries.

Often, customers come with only a rough idea of what they’re looking for. That’s where our AI agents come in.

• AI-Powered Product Discovery : Customers often have a vague idea of what they are looking for. The AI Sales Agent examines their behaviour, preferences, and search habits to guide them to the right products.
• Personalised Recommendations : Using behavioural segmentation the agent suggests items that clients are likely to purchase.
• Conversational Commerce :It engages with clients via AI-powered chatbots to answer product-related questions, compare items, and assist them in making decisions.
• Personalised Discounts and Incentives : The AI detects purchase intent and replies with tailored discounts, free shipping offers, or limited-time specials to increase checkout rates.
• Conversation Drop Off and Cart Abandonment Recovery : AI-powered automated procedures send targeted reminders, incentives, and urgency-driven messages to potential customers who leave before completing their purchase.

2. AI Support Agent

• Instant Query Resolution : The AI agent handles FAQs, order tracking, refund processing, and policy-related enquiries independently, eliminating reliance on human representatives.
• AI-to-Human Handover : For difficult scenarios that require human expertise, the agent intelligently escalates requests while retaining the whole conversation context.
• Sentiment Analysis and Intent Detection :AI assesses consumer sentiment and urgency, resulting in proactive resolution and personalised solutions.
• Automated Ticketing System : It generates support tickets automatically, speeding up customer issue resolution.
• Omnichannel Presence : The AI interfaces with many channels, including WhatsApp, email, and social media, to provide consistent consumer experiences across all touchpoints.

3. AI Agent Builder

TechMonk's AI Agent Builder enables e-commerce enterprises to create AI agents that complement their corporate identity and operational requirements. TechMonk makes it simple to develop, deploy, and optimise AI workflows for sales assistants, support agents, and marketing automation bots.

• No-Code AI Setup : Create AI agents in minutes by answering a few guided questions, without requiring technical knowledge.
• Brand-Consistent AI : Ensure that your AI agents use your brand's tone and style throughout all client interactions.

4. Agentic Workflows

Assign AI agents to specific roles throughout the customer journey, ensuring smooth, automated interactions. These AI-driven workflows seamlessly support customers at every touchpoint, delivering personalised experiences across multiple channels.TechMonk allows businesses to assign AI agents to specific jobs throughout the e-commerce funnel, ensuring a seamless and personalised consumer experience.

Pricing:

TechMonk offers monthly plans for e-commerce businesses starting at just ₹30,000. This includes unlimited conversations for up to 2000 orders and access to its full-stack marketing platform. Here is what you get with this plan.

• AI Sales Agent : Helps your customers find products, understand them, compare choices, and get personalized recommendations. It also nudges them to complete their purchases.
• AI Support Agent : Instantly answers customer questions, automates support ticket gemeration, and escalates complex issues to a human agent when needed.
• Customer Data Platform (CDP) : Combines customer data from different sources to create a complete, 360-degree customer profile, improving customer segmentation.
• E-commerce Personalization : Understands customer preferences and offers personalized recommendations, deals, and shopping experiences.
• Journey Orchestration : A simple tool with pre-built templates to create engaging customer journeys without hassle.
• AI-Powered Campaigns : Lets you run marketing campaigns across multiple channels based on customer behaviour, location, and lifecycle stage.
• Micro-Segmentation : Groups customers based on multiple factors, ensuring your campaigns reach the right audience.
• RFM and Cohort Analysis : Helps you segment customers based on their purchase behaviour, making marketing more targeted and effective.
• Unlimited Human Agent Logins : No limits on human agent logins so you can provide the best support without extra costs.
• Single Human Agent Inbox : Bring all customer conversations from different channels into one place, so your team doesn’t have to switch between platforms.
• Customer Ticket Management : Automatically assigns tickets to the right support agents based on their availability and expertise.
• Human Handover with Sentiment Analysis : AI detects customer emotions and escalates complex issues to human agents when needed.
• Multi-Channel Support : Allows you to assist customers on chat, email, WhatsApp, and more—wherever they prefer.
• Order Tracking and Management : This makes it easy for customers to track, cancel, or manage their orders with AI-powered assistance.
• Funnel Campaigns : Reduces drop-offs by running AI-powered, two-way conversations that engage customers.
• Customer Bot & Analytics : Provides detailed reports on bot performance, including revenue, scheduled deliveries, support tickets, and customer sentiment.
• Dashboards and Reports : Get clear insights on customer engagement, campaigns, agent performance, loyalty programs, reviews, and more.
• Review Collection & Management : Helps you collect, manage, and showcase customer reviews with automated requests, reminders, and AI moderation.
• Loyalty Program : Launch structured loyalty programs with tiers, referral rewards, and easy ways for customers to earn and redeem points.
• Survey Builder : Quickly create and send surveys to collect feedback from the right customer segments.

Want a better plan for your e-commerce business? Find all our pricing plans here.

2. Gorgias AI Agent

What is Gorgias AI Agent?

Gorgias is a customer support platform specifically designed for e-commerce firms. Its AI Agent handles customer enquiries using conversational AI, intending to resolve up to 60% of support calls and increase sales through personalised recommendations.

Key Features

• • Conversational AI : Conversational AI engages customers in natural, brand-aligned interactions while delivering instant help and personalised product recommendations.
• • Deep E-commerce Integration : Connects seamlessly with platforms such as Shopify, allowing order modifications and real-time product information access from within the platform.
• • Unified Inbox : Brings together client interactions from numerous channels (email, social media, and live chat) into a single, structured view, ensuring that no query goes overlooked.
• • Automation Capabilities : Automates regular activities, such as responding to common questions, allowing your staff to focus on more complex customer requirements.

Pricing:

Gorgias has a ticket-based pricing approach, allowing businesses to expand without incurring additional costs per user. Specific price information is available on request.

3. Tidio

What is Tidio?

Tidio is a comprehensive customer support platform that integrates live chat, chatbots, and customer messaging to improve real-time engagement. It is intended to boost customer satisfaction, conversions, and revenue for organisations of all sizes.

Key Features

• • Live Chat and Chatbots : Engage visitors in real time and deliver instant responses, ensuring that clients receive prompt support.
• • AI-Powered Responses : Uses AI to efficiently handle common customer enquiries, lowering response times and increasing customer satisfaction.
• • Integration Capabilities : Integrates with a variety of platforms, including Shopify and WordPress, to help streamline operations and create a consistent client experience.
• • Visitor information and Tracking : Offers real-time information about visitor behaviour, allowing businesses to modify their engagement efforts more effectively.

Pricing:

Tidio provides a free version with basic functionality. Paid plans begin at around ₹2,400 per month, with more features available in higher-tier plans.

4. Ada CX

What is Ada CX?

Ada CX is an AI-powered customer care automation platform that can handle a large volume of enquiries over several channels such as messaging, audio, social media, and email. It is designed to give immediate, precise responses, increasing customer satisfaction while lowering operational expenses.

Key Features

• • AI-Native Platform : Automatically answers more than 70% of client enquiries, freeing up human agents to work on more complicated issues.
• • Omnichannel Support : Consistently engages customers across numerous channels to ensure a smooth experience regardless of how they interact.
• • No-Code Integration : Connects to current systems without requiring technical expertise, allowing for speedy deployment and flexibility.
• • Personalisation : Provides personalised interactions by exploiting client data, hence improving the entire customer experience.

Pricing:

Ada's price is tailored to the specific demands of each organisation. It is advisable to contact them directly for a quote.

5. Kustomer AI

What is Kustomer AI?

Kustomer AI is a customer service platform that uses AI to give personalised help. It focuses on knowing the client context in order to provide effective service that increases happiness and loyalty.

Key Features

• • AI-Powered Insights : It analyses consumer data to provide personalised interactions, making every client feel valued and understood.
• • Unified Customer Perspective : Provides a holistic perspective of customer interactions across channels, allowing support agents to easily access all relevant information.
• • Automation Capabilities : Reduces repetitive chores to increase support efficiency, allowing agents to focus on more complicated customer needs.
• • Integration with CRM systems : integrates seamlessly with existing CRM systems, ensuring a consistent flow of information and improving customer relationship management.

Pricing:

Kustomer's pricing consists of a per-user fee and additional expenses for each discussion. For more information on pricing, please contact Kustomer directly.