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Best chatbot for e-commerce

Best Chatbot for E-commerce: 7 Smart Bots to Upgrade Your Store

Published onJul 07, 2025

Tired of chatbots that sound robotic and leave your customers frustrated? It is time to move on from outdated, rule-based bots and switch to AI agent-powered e-commerce chatbots that actually boost sales and improve customer support.

Today's AI chatbots do more than just answer basic questions. They guide shoppers through product discovery, help with real-time order tracking, recover abandoned carts, and even offer support in multiple languages.

Most importantly, they know when to escalate a query to a human, making the entire experience smooth and efficient. In this blog, you will discover the best chatbot for e-commerce in 2025 and see how each one compares in features, performance, and pricing.

Which Is The Best Chatbot for E-commerce in 2025?

The best e-commerce chatbots in 2025 are:

  • 1. TechMonk
  • 2. BotPress
  • 3. ChatBot
  • 4. BusinessOnBot
  • 6. Hatpik
  • 7. Verifast AI
  • 8. YUGASA BOT

Wondering why they are the best AI for marketing? Let’s explore the features that make them stand out and who should choose these tools.

1. TechMonk

TechMonk homepage

TechMonk helps its customers build and run high-scale consumer businesses by powering autonomous agents that optimise every consumer interaction, creating personalised customer journeys and experiences. TechMonk’s platform is built on agentic workflows that use advanced AI Agents and a comprehensive full-stack marketing toolkit to reduce customer acquisition costs, improve customer lifetime value, increase repeat purchases, and build customer intelligence.

TechMonk doesn’t give you regular rule-based chatbots. They have the best in the industry AI agent-powered chatbots built for e-commerce businesses.

Before we discuss who needs to choose TechMonk, let us explore what TechMonk has in store for you.

Powerful Custom AI Agent Builder To build AI-Agent Powered Bots

TechMonk’s AI Agent Builder lets you design smart, custom AI agent powered bots that improve how you connect with your customers. You can easily set up workflows for sales, marketing, or support. This helps you automate daily tasks while keeping your customer interactions smooth and engaging.

Key Components:

  • Tools Library : With the Tools Library, you get a set of ready-to-use tools and the option to build your own. These tools allow your AI agents to take actions like raising support tickets or completing checkouts. They also help the agents understand the customer’s needs better by pulling in the right context, suggesting products, or even asking follow-up questions.Tools Library
  • Agent Library : The Agent Library offers a wide range of built-in AI agents tailored for different e-commerce needs. If you have specific goals, you can create custom agents, too. This means you can launch advanced solutions quickly, without long development delays.TechMonk's Agent Library
  • Agent Flow : Agent Flow helps you organize and improve how your AI agents work together. TechMonk’s orchestrator picks the right agent at the right time to respond to each customer. This keeps your replies fast, relevant, and on point.

Want to Build Your Own Marketing AI Agent In Just 3 Steps?

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Pre-Built AI Sales and Support Agents: Essentials for E-Commerce

  • AI Sales Agent : TechMonk’s AI Sales Agent helps you automate your sales process. It offers personalised product suggestions, guides your customers through their shopping journey, and takes care of upselling and cross-selling. This helps you get more conversions and increases your average order value.
  • AI Support Agent : The AI Support Agent simplifies customer support by managing common queries like order updates, returns, and frequently asked questions. It gives quick and automated responses, making the support experience smooth and hassle-free for your customers.

Full-Stack Engagement Tools: Amplifying AI Agent Powered Bot Performance

  • Customer Data Platform : The e-commerce CDP brings all your customer data into one place from every touchpoint. This gives your AI agents a complete view of each customer. It helps them offer more personal and helpful interactions that boost engagement and drive more sales.
  • Customer Segmentation : Your AI agents can use smart segmentation tools like RFM analysis and cohort analysis to reach the right customers. This means you can send the right message at the right time, which helps improve conversions and keeps customers coming back.
  • Personalisation Platform : This tool helps your AI agents suggest products and messages based on how each customer behaves and what they prefer. It gives every shopper a more personal and relevant experience.
  • Ticket Management : When a human agent steps in, they get the full customer profile and past chat records. This helps make the support experience feel smooth and connected from the AI agent to the human.
  • Omnichannel Communication : Your AI agents can chat with customers across platforms like web BOT, WhatsApp, social media and email. It keeps the experience consistent no matter where your customers are.

Who Should Choose TechMonk?

E-commerce businesses, especially fast-growing D2C brands and online stores. It's intended for companies looking to leverage advanced AI to enhance personalized customer interactions, drive conversions, and streamline their sales and 24/7 customer support operations.

Key Features of TechMonk

  • Personalised Product Recommendations : TechMonk’s AI agents look at customer data to suggest products that match each person’s preferences. This makes shopping feel more relevant and helps increase your conversion rates and average order value.
  • Automated Order Tracking : AI agents share real-time updates on order status and delivery details. This keeps your customers informed and reduces the number of questions they ask, leading to better satisfaction.
  • Cart Abandonment Recovery : When customers leave items in their carts, the AI quickly spots it and sends helpful reminders or special offers. This brings them back and helps you recover lost sales.
  • Customer Support Automation: : AI agents take care of common questions about returns, refunds, and shipping policies right away. This lightens your support team’s load and solves issues faster.
  • Multilingual Support : TechMonk talks to your customers in the language they are most comfortable with. It supports many languages, so conversations feel smooth and natural. This removes any language barriers and makes the experience better.
  • Enterprise Grade Performance : TechMonk is built to scale with your business. It can easily manage high traffic and handle complex tasks without any trouble. It also keeps your data secure and systems reliable.

Build powerful AI agents to automate e-commerce workflows and boost customer engagement instantly.

Try TechMonk

Pricing:

The Silver plan costs $320 monthly with yearly billing. Head to the pricing page to explore what's included.

2. Botpress

Botpress

Botpress is an AI platform and one of the best chatbots for e-commerce. It helps you build and use intelligent AI agents for your e-commerce business. These agents can handle customer interactions, make backend tasks easier, and improve the shopping experience. By using advanced agent systems, Botpress changes the way you connect with customers and run your processes.

Who Should Choose BotPress?

Botpress works best for e-commerce and retail businesses that want to improve their operations and customer engagement using AI.

Key Features of BotPress

  • • Personalized Customer Experience : The Botpress customer support chatbot for e-commerce helps you deliver personalized interactions to each customer. They understand what your customers need and respond in a way that feels more relevant.
  • • Dynamic Pricing Adjustment : With Botpress, you can adjust product prices in real time based on market demand, competitor pricing, and your current inventory. This helps you stay competitive and make better pricing decisions that boost your revenue.
  • • Inventory Forecasting : Botpress also supports smart inventory planning. It analyzes past data and current trends to predict what you will need in the future.

Pricing:

BotPress gives you a pay-as-you-go plan. However, it includes a $5 monthly credit for AI usage and allows you to add optional features based on your needs.

3. ChatBot

ChatBot

ChatBot is an AI chatbot for e-commerce that helps you automate customer service, improve conversations, and boost sales. It provides a strong platform for building and managing chat agents without requiring extensive code. It helps you provide quick support, anytime, and allows your customers across different online channels.

Who Should Choose ChatBot?

ChatBot works well for e-commerce businesses that want to make their support system smoother and improve how they sell.

Key Features of ChatBot

  • • 24/7 Support : ChatBot gives your customers help at any time, day or night. It answers questions and offers quick support around the clock. This makes sure your customers always get the help they need.
  • • Product Recommendations : This e-commerce AI chatbot suggests products based on what your customers have viewed and what they like. This helps boost sales and keep customers interested.
  • • Integration with E-commerce Platforms : ChatBot works smoothly with popular platforms like Shopify. It supports your sales process directly and keeps the data flowing without issues.

Pricing:

The ChatBot Starter Plan is designed for small companies looking to use basic AI automation. It is available at a cost of $52 per month.

4. BusinessOnBot

BusinessOnBot

BusinessOnBot is an AI-powered conversational AI for e-commerce made to help businesses get new users and keep them engaged. It lets your customers complete their purchases easily on platforms like WhatsApp. You can also show your full product catalog with just one click.

Trusted by over 500 D2C brands, it makes the customer journey simple and helps increase sales through automated chats.

Who Should Choose BusinessOnBot?

BusinessOnBot works well for D2C e-commerce brands that want to grow their reach and improve conversions.

Key Features of BusinessOnBot

  • • Omnichannel Support : BusinessOnBot gives support across different communication channels. This means your customers can connect with your brand on the platforms they like most.
  • • Ad Integration : The conversational AI platform connects easily with your ad campaigns. It lets you turn ad clicks into sales conversations right away. This makes it easier to move leads through your sales funnel and turn them into buyers faster.
  • • Fast Checkout on Chat : Customers can finish their purchases right inside chat apps like WhatsApp. It helps improve conversions while enhancing the customer experience.

Pricing:

BusinessOnBot offers custom pricing plans tailored specifically for e-commerce businesses based on their unique needs and goals.

5. Hatpik

Hatpik

Haptik offers AI Agents for customer support that are designed to handle a large number of questions quickly and effectively. These smart agents understand what your customers need, give personalized replies, and manage back-and-forth conversations smoothly. They help automate regular support tasks so you can offer 24/7 help and solve issues faster.

Who Should Choose Hatpik?

It's beneficial for D2C brands that want to expand their customer support, reduce support costs, and enhance customer satisfaction.

Key Features of Hatpik

  • • Context-aware Responses : Haptik's AI agents remember what your customers said in past chats. This helps them manage ongoing conversations smoothly and give replies that feel personal and match your brand.
  • • Omnichannel Deployment : You can use the AI support agent on different platforms, so your customers get help whenever and wherever they need it. This makes your support easy to reach and consistent across all channels.
  • • Multilingual Support : Haptik’s AI agents work in more than 100 languages. This helps your business serve customers from around the world without language getting in the way.

Pricing:

Hatpik offers custom pricing tailored to the specific needs of e-commerce businesses.

6. Verifast AI

Verifast AI

Verifast.ai's AI Agent is a complete solution made for e-commerce businesses. It helps you handle customer support and also increase sales. It works like a virtual salesperson, giving product suggestions and real-time help to guide your customers as they shop.

The agent takes care of many tasks, like answering questions and bringing back customers who left items in their carts. This helps you increase sales and gives your customers a better experience.

Who Should Choose Verifast AI?

It is ideal for companies seeking to enhance their conversion rates and provide helpful customer service without increasing the workload for their support team.

Key Features of Verifast AI

  • • CRM Integration : The Verifast AI agent seamlessly integrates with your existing CRM systems, ensuring data flows smoothly. This helps you keep complete customer records and lets you personalize future messages based on past conversations.
  • • Grow Checkout Conversions : The AI agent gives personalised product suggestions and helps customers during checkout in real time. It also reaches out when someone leaves items in the cart, ensuring that they complete the purchase.

Pricing:

Verifast AI offers a free plan at $0 per month. This includes basic testing with up to 25 conversations each month. The Starter plan of Verifast AI starts at $99/month.

7. YUGASA BOT

YUGASA BOT

Yubo, also known as YugasaBot, is an AI chatbot that works across different messaging platforms. It is designed to give complete support to your online customers and help run promotions. It works well with Meta apps like WhatsApp, Facebook, and Instagram. It allows customers to shop directly within these apps, making their journey from inquiry to purchase seamless.

Who Should Choose YUGASA BOT?

It is great for businesses that want to use messaging apps for direct sales, customer service, and focused marketing.

Key Features of YUGASA BOT

  • • Omnichannel Support and 24/7 Availability : Yubo gives your customers support all day, every day, across different channels. It works well on popular messaging apps and supports many languages.
  • • No-Code or Low-Code Automation : Yubo lets you set up and manage automation through an easy-to-use interface. You do not need to know a lot of coding to use it.

Pricing:

YugasaBot provides custom plans designed to fit the unique requirements of your business.

Head-to-Head Review: Best Chatbots for E-commerce in 2025

S.No.
Chatbot
Best Features
Who is it for
Pricing
1
TechMonk
Pre-built AI Sales and AI Support Agent
Agent Builder to Build Custom Agents
Powered by a Full-stack Marketing Toolkit
Fast-growing e-commerce brands and online stores aiming to use AI for personalized customer interactions, higher conversions, and smoother sales and support.
$320 per month billed once yearly
2
Botpress
Personalized Customer Experience Dynamic Pricing Adjustment
Businesses looking to enhance operational efficiency and customer engagement
Pay as you go plan
3
ChatBot
24/7 Support Product Recommendations
Businesses aiming to streamline customer support, improve sales processes
$52 per month
4
BusinessOnBot
Fast Checkout on Chat Omni-channel Support
D2C e-commerce brands looking to expand their reach and boost conversions
Custom plans
5
Hatpik
Context-aware Responses Always-on Assistance
Businesses with high volumes of customer inquiries.
Custom plans
6
Verifast AI
Grow Checkout Conversions Automate Online Support
Businesses that require an intelligent, automated sales and support presence on their website.
$99 per month
7
YUGASA BOT
Omnichannel Support No-Code or Low-Code Automation
Businesses that want to use messaging apps for sales, customer service, and focused marketing
Custom plans

Conclusion

Sticking to traditional chatbots slows down growth and leaves your customers frustrated. Intelligent agent-powered chatbots are built to solve that. They work smarter, learn from data, and create personal experiences that convert better and support faster.

They do more than just respond. Tthey guide, recommend, and recover lost opportunities without relying on human support at every step.

TechMonk is built for this new era. It gives you everything—custom AI agents, full-stack engagement tools, and seamless automation across every channel. If you are serious about scaling your store with smart automation, now is the time to make the switch.

Book a quick call with us and see how TechMonk can transform your e-commerce journey.

Boost conversions, reduce workload, and engage better using smart AI agents built for e-commerce.

FAQs

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