Techmonk

Maximize ROAS and Build Stronger Customer Relationships

We empower e-commerce businesses to deliver personalized and real-time customer experiences across multiple channels, ensuring measurable growth while optimizing costs and building lasting customer relationships.

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  • 52%

    Increase in
    Conversions

  • 71%

    Increase in
    Referrals

  • 40%

    Increase in
    ROAS

  • 100%

    Customer Satisfaction
    Guaranteed

Turn cold leads into loyal customers and increase LTV

Top of the Funnel

Transform existing customers into passionate brand advocates and attract a new wave of consumers, lowering customer acquisition costs (CAC).

  • .Referrals
  • .Social Sharing
  • .Sharper Audiences
  • .Personalized Retention Campaigns
attract

360-degree Customer Engagement Platform for Improving ROI

Identify growth opportunities, run conversational campaigns, convert visitors, increase LTV, and more!

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    Gen-AI Virtual Buying Assistant

    Improve online shopping experiences with a Gen AI assistant that integrates WhatsApp Commerce, enabling brands to upload their complete product catalogue while offering buying assistance and driving transactions

    Popular Use Cases
    • logo-1Product Discovery Assistance
    • logo-1Social Sharing
    • logo-1Sharper Audiences
    • logo-1Personalized Retention Campaigns
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    Customer Data Platform

    Get all your customer data events, activities, orders, tickets everything at one place to get complete understanding of your customers and enable personalization at scale.

    Popular Use Cases
    • logo-1360 Customer Profile
    • logo-1Customer Behaviour Tracking
    • logo-1Personalized Customer Journey
    • logo-1Customer Intelligence with Lifetime Data
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    Segmentation

    Use historical data to accurately find your target audience and personalize their experience. Quickly gather real-time insights and easily integrate with your social platforms to meaningfully engage with the people you’re trying to win over

    Popular Use Cases
    • logo-1Static Segment for Accurate Targeting
    • logo-1Live Segments for Real-time Customer Engagement
    • logo-1RFM Segments and Cohorts to Identify High-Risk to High-Value Customers
    • logo-1Social Platform Integration to build various Like and Lifetime Value audiences
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    2-Way Campaign Manager

    Drive customers to start a new purchase  journey or nudge them along their existing journey with  our Gen AI-powered  2-Way campaigns

    Popular Use Cases
    • logo-1AI-Powered Conversational Campaigns
    • logo-1Segment-Based 2-Way Campaigns
    • logo-1Event-Based 2-way Campaigns
    • logo-1Chort and RFM based 2-Way Campaigns
    • logo-1Campaign Analytics
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    Loyalty Program

    Improve customer loyalty with a user-friendly portal that also offers meaningful rewards to customers across various events through their life cycle and drives referrals to your products to the people in their social circle

    Popular Use Cases
    • logo-1Tiered Reward System
    • logo-1Event-Based Reward System
    • logo-1Dynamic Redemption Strategy 
    • logo-1Easy Referral Process
    • logo-1Social Sharing Integration
    • logo-1Referral Tracking and Analytics
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    Review Manager

    Collect, moderate, and respond to reviews in a meaningful way to build trust, improve customer satisfaction, and demonstrate that your brand values feedback and actively works to enhance its offerings

    Popular Use Cases
    • logo-1Review Collection
    • logo-1AI-Driven Moderation
    • logo-1Sentiment Analysis
    • logo-1Customizable Response Templates
    • logo-1Auto Collect Marketplace Reviews
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    Gen AI Support

    Enhance customer support with a Gen AI-powered chatbot capable of handling agent escalations, AI-to-human handovers, real-time interaction monitoring, and efficient ticket management through an integrated agent module.

    Popular Use Cases
    • logo-124/7 Gen-AI powered Support
    • logo-1AI Automated Workflows
    • logo-1Sentiment Monitoring 
    • logo-1Automated Human Handover
    • logo-1Automated Ticket Creation
    • logo-1Comprehensive Agent Module
    • logo-1Comprehensive Ticketing Platform
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    Survey Creator

    Effortlessly create, customize and launch surveys to gather valuable insights that would help improve your products, services, and customer experience

    Popular Use Cases
    • logo-1Customizable Survey Templates
    • logo-1Multi-Channel Survey Delivery
    • logo-1Automated Survey Reminders
    • logo-1Advanced Reporting Capabilities
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    WhatsApp Campaigns

    Utilize our Gen AI chatbot to engage with customers through WhatsApp campaigns, fostering stronger relationships, driving higher conversion rates, and improving overall customer satisfaction

    Popular Use Cases
    • logo-1Personalized 2-Way Campaigns
    • logo-1Gen-AI Automated WhatsApp Commerce
    • logo-1Gen-AI Automated Support
    • logo-1Feedback and Announcements
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    Cart Abandonment Recovery

    Recover lost sales through automated cart abandonment recovery campaigns that re-engage customers with personalized reminders and discount offers.

    Popular Use Cases
    • logo-1Personalized Cart Reminders
    • logo-1Timely Discount Offers
    • logo-1Product Recommendations Based on Abandoned Items
    • logo-1Multiple Reminder Triggers (Email, WhatsApp, SMS, Browser Notification)

How We Help Maximize Customer Delight

At Every Stage Of The Buying Journey

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Pre-Purchase

Creating a Need

Use WhatsApp 2-Way campaigns to trigger customer interest, guide them to your e-commerce website and proactively engage with them

Simplifies and personalizes the customer journey by providing the right information to the right customer using micro-segmentation

Facilitates interactive shopping by answering customer queries, real-time using Gen-AI across various customer touch points and interfaces

In-Purchase

Providing Value

Continually nudge customers with our powerful 2-Way campaigns and enable them to seamlessly complete orders, apply discounts and make payments with ease

Empower customers to track and manage orders, reschedule deliveries, and cancel orders with ease with our Gen-AI Bot

Re-engage with customers with abandoned carts and motivate them to complete their purchase

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Post-Purchase

Offering Support

Customers can rely on our Gen-AI Bot for all-around assistance, featuring automated ticket generation and fast issue resolution.

Equipped with a comprehensive agent module, agents can seamlessly take over live conversations with customers from the bot, with full visibility of customer data, including conversation history, orders, tickets, and more.

Provides real-time status updates on unresolved matters to reassure customers and facilitate quick issue resolution through a comprehensive ticketing module

Optimize Marketing, Accelerate Sales & Improve Customer Support

Eliminate the need for multiple marketing, sales, and support tools that drain your budget. Try Techmonk, the world’s most value-driven customer engagement platform, offering a complete suite of Gen AI solutions to assist you at every stage of the customer journey.

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Customer Data
Platform
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Powerful
Segmentation
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2 - Way
Campaigns
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Multichannel
Communication
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Gen-AI Sales
BOT
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Reviews
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Referrals
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Loyalty
Programs
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Customer
Portal
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Survey
Forms
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Gen-AI
Chatbot
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Gen-AI Whatsapp
Commerce
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Agent
Module
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Ticketing
Module
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Browser
Analysis
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Personalization

Connect Seamlessly with Our Integration Partners

Easily connect to your favorite apps through Techmonk’s comprehensive integrations.

shopifyshipRocket
gupshupzohosendGrid
watitelegram
aws

Ready to 3X Your E-Commerce Business Success?

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Start Driving Efficiency

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Identifying Profitable Segments

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Maximizing Customer Lifetime Value

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