The Best 7 AI Agent Tools in
2025 For E-commerce

Best AI Agent Tools For E-Commerce in 2025

1. TechMonk

If you are looking for an AI agent tool for e-commerce, TechMonk is a game changer. Unlike generic AI chatbots, TechMonk's AI Agents go beyond simple automation to provide proactive, intelligent support that increases conversions, improves customer experience, and maximises operational efficiency.

TechMonk's AI agents do more than just react to queries; they actively engage clients at important touchpoints, assisting organisations in increasing revenue and improving customer retention.

These AI-powered agents create a seamless shopping experience across numerous digital channels by recovering abandoned carts, providing personalised product recommendations, assisting with purchases, and answering difficult consumer problems.

Key Features

1. AI Sales Agent

TechMonk's AI Sales Agent works as a digital sales is intended to emulate the skills of an experienced e-commerce sales representative. It goes beyond static product recommendations and uses behavioural data to guide customers through the purchasing process.

Here's how it can benefit e-commerce businesses:

• Product Discovery and Recommendations : AI-powered recommendations based on past customer behaviour, preferences, and real-time shopping intent.
• Product Comparison : Enables side-by-side product comparisons based on features, pricing, reviews, and customer preferences, ensuring informed purchase decisions.
• Consumer Support :Responds instantly to consumer enquiries about product specifications, availability, and pricing.
• Personalised Offers and Discounts : Dynamic pricing, bundled offers, and time-sensitive discounts all help to increase conversions.
• Abandoned Cart Recovery : Provides clients with personalised incentives and reminders to complete their transaction.
• Closing Sales without Human Agent Support : Seamlessly closes sales without human support, ensuring a smooth buying experience.
• Pre and Post-sale Assistance : Assists clients in comparing products before making a purchase and gives order tracking updates afterward.
• Lead Generation : Captures high-intent leads through AI-driven conversations, qualifying prospects and passing them to sales teams for follow-ups.

2. AI Support Agent

One of the most frustrating aspects of running an e-commerce firm is customer assistance. Customers may be unsatisfied if they experience long response times, ineffective query handling, or a lack of e-commerce personalisation.

TechMonk's AI Support Agent addresses these issues by offering 24-hour AI customer service that is accurate, rapid, and context-aware.

• 24/7 Self-Service Support : Self-Service Support is available 24/7 and handles normal orders, refunds, and returns without the need for human contact.
• Sentiment-Based Escalation : Detects frustration and routes difficult concerns to a human agent.
• Seamless Handover to Human Agents :Calls are seamlessly transferred to human agents when deeper insights are necessary.
• Automated Ticketing System : Automates ticket generation when the support agent comes across complex issues, ensuring timely resolution to all issues.

3. AI Agent Builder

TechMonk knows that not all e-commerce brands operate in the same way. That is why it includes an Agent Builder, which allows organisations to customise AI agents depending on their specific needs.

• No-Code Setup : Build and adjust AI workflows without any technical knowledge.
• Brand Voice Consistency : Teach AI agents to talk in your brand's tone and style.

4. Agentic Workflows

TechMonk enables businesses to assign AI agents to specific roles in the customer journey. These agents can assist e-commerce clients, providing a tailored experience.

Increase in
Conversions

Increase in
Referrals

Increase in Return on Ad Spend (ROAS)

Customer Satisfaction Guaranteed

Pricing:

Techmonk’s pricing starts at ₹30,000 per month and includes limitless AI-powered solutions for up to 2,000 orders. Custom pricing plans are available for enterprises with particular requirements.

2. Agentforce

Salesforce's Agentforce is a comprehensive AI agent platform that helps e-commerce enterprises improve customer engagement and manage operations.

Key Features

• • Agentforce Service Agents : These AI-powered virtual assistants provide 24-hour customer support, answering questions in natural language to enable seamless interactions.
• • Sales Development Representative (SDR) : Effectively engages potential clients using multiple platforms, such as SMS and WhatsApp, to answer product questions, schedule meetings, and nurture leads.
• • AI Sales Coach : Analyses client interactions and provides feedback, thereby improving agent effectiveness and increasing conversion rates.

Pricing:

Starts at $2 per talk, equivalent to roughly ₹174.26.

3. Kore.ai

Kore.ai provides a comprehensive range of tools to help e-commerce enterprises streamline their sales and customer care. Its platform allows for the building of AI-powered virtual assistants that offer personalised experiences.

Key Features

• • Commerce-Specific Virtual Assistants : Kore.ai's virtual assistants are designed specifically for e-commerce operations including order tracking, returns processing, and personalised product recommendations.
• • Multilingual Support : Kore.ai's virtual assistants provide support in many languages, allowing for effective communication with a varied clientele.
• • Integration Capabilities : Kore.ai connects smoothly with a variety of e-commerce platforms and CRM systems, enabling a unified approach to customer management and support.

Pricing:

• • Essential Plan : $60/month (approximately ₹5,228)
• • Advanced Plan : $180/month (approximately ₹15,684)
• • Enterprise Plan : Custom pricing available upon request

4. Relevance AI

Relevance AI empowers e-commerce businesses to build and manage AI agents that handle various functions, from sales to customer support.

Key Features

• • AI Sales Rep (Bosh) : Actively engages with potential clients, offering 24-hour support to attract and nurture leads.
• • AI Lifecycle Marketing Agent (Lima) : Ensures personalised client interactions by managing support tickets and responding to enquiries, escalating issues to human agents as needed.
• • Dynamic Pricing Optimisation : Analyses market dynamics, competition pricing, and demand patterns to recommend optimal pricing strategies that maintain competitiveness and profitability.

Pricing:

• • Free Plan : $0 per month, contains 100 credits per day, is ideal for small-scale experimentation.
• • Pro Plan : $19/month, provides 10,000 credits per month; perfect for small enterprises.
• • Team Plan : $199 per month, contains 100,000 credits, and facilitates collaborative agent creation.
• • Business Plan : $599 per month, includes 300,000 credits per month, intended for complex AI agent deployments.

5. Yellow AI

Yellow AI is a conversational AI platform that mixes AI and human interactions to provide personalised consumer experiences for e-commerce firms.

Key Features

• • AI-Powered Chat and Voice Bots : Handle frequently asked questions, promote items, and resolve customer concerns automatically.
• • Proactive consumer Engagement : Sends personalised communications depending on consumer behaviour, such as abandoned cart reminders, to increase conversion rates.
• • End-to-End Sales Assistance : Helps clients throughout their buying experience, from product discovery to post-sale support, to ensure a smooth transaction.

Pricing:

Customized pricing plans based on specific business requirements.

6. Moveo AI

Moveo AI transforms client relationships by moving from one-way notifications to conversational, AI-powered engagements.

Key Features

• • Conversational Commerce : AI-powered interactions provide personalised shopping recommendations, make transactions easier, and manage orders more efficiently.
• • Order Tracking and Transaction Assistance : Assists customers in quickly tracking orders, processing refunds, and handling returns, hence increasing post-purchase satisfaction.
• • Customer Loyalty Features : Provides personalised rewards and special benefits to encourage customer loyalty and repeat purchases.

Pricing:

Offers customised plans tailored to the specific needs of each business.

7. Ada AI

Ada AI is a prominent AI-powered customer care platform that allows e-commerce businesses to provide rapid, self-service assistance to their customers.

Key Features

• • Automated Customer Service : Handles complex enquiries such as exchanges, warranty claims, and shipment details, and automatically resolves more than 70% of support requests.
• • Scalability for Peak Seasons : Adapts to large ticket quantities during seasonal sales to provide consistent and efficient client service.
• • Personal Shopping Assistant : Helps clients select the proper size, verify shipping schedules, and discover products based on their interests.

Pricing:

Ada AI offers customised pricing plans based on the specific needs.