AI Agents for Marketing in E-Commerce:
Top 9 Picks For 2026

Meet The Top 7 AI Agents for Marketing

1. TechMonk

TechMonk helps you grow and manage high-scale consumer businesses with ease. Its autonomous agents optimise every interaction, so your customers enjoy personalised journeys and better experiences. With agentic workflows powered by advanced AI agents and a full-stack marketing toolkit, TechMonk helps you cut customer acquisition costs, boost customer lifetime value, drive more repeat purchases, and build deeper customer intelligence.

Pre-built Agentic Workflows to Simplify Complex Processes and Tasks

AI Sales Agent: Driving Higher Conversions with Intelligent Automation

TechMonk's AI Sales Agents are changing the game for e-commerce brands aiming to boost revenue. It ensures that potential customers get the right information at the right time.

How does it manage to do all that without human input?

• It guides customers from initial contact to purchase, offering support every step of the way.
• What makes it so effective is its deep integration with customer data and behaviour. It analyses past interactions, purchase history, and browsing habits to deliver relevant product recommendations and dynamic discounts.
• Whether it is answering product questions, sending follow-ups, or recovering abandoned carts, TechMonk’s AI Sales Agent helps close more sales.

AI Support Agent: Enhancing Customer Experience with AI-Powered Assistance

TechMonk's AI Support Agents does more than just deliver automated responses. It makes use of natural language processing and machine learning to create human-like conversations. E-commerce businesses can use it to handle customer questions, process refunds, track orders, and resolve complaints in real-time.

But how does it handle complex issues that need a human touch?

• The AI agent for customer support learns from past interactions to improve response accuracy over time.
• It integrates with TechMonk’s Customer Data Platform (CDP), pulling customer data to provide personalised responses.
• For complex issues, it automatically creates support tickets and escalates them to human agents when needed.
• It analyses customer sentiments and escalates necessary calls to human agents to reduce customer frustration.

Voice AI Agents: Natural, Human-Like Support 24/7

Voice AI Agent gives you human-like voices and natural conversations that make customer engagement feel more real. You can use it across PSTN and WhatsApp calls to connect with customers in a smooth and personal way. It offers multiple voices and personalities, provides 24/7 customer support, and even handles customer follow-ups with ease.

What Other Workflow Needs to be Automated? Quickly Create Custom Workflows

With TechMonk’s AI Agent Builder, you can create smart, custom AI agents that perfectly match your business needs.

• • Tools Library : TechMonk gives you a set of ready-to-use tools, or you can build your own. These tools let your AI agents take real actions, like raising support tickets or completing a purchase.
• • Agent Library : Choose from a wide range of pre-built AI agents designed for different e-commerce tasks. Looking for something more specific? You can create your own. There is no complicated setup, just powerful AI features ready to go.
• • Agent Flow : TechMonk’s smart system keeps all your AI agents working together smoothly. It automatically picks the right agent at the right time, so your replies stay fast, helpful, and on point.

Building AI Agents Sounds Great. But, How to Enure They Work Just Right?

Wondering if your AI agents really perform the way you want? Here’s how TechMonk helps you keep them on track:

• • Strict Guardrails : Set up input and output guardrails to allow only valid inputs. This keeps responses accurate, prevents misuse, and stops prompt-hacking, so your AI agents always maintain high-quality interactions.
• • Testing Automation : Use testing automation with an LLM Judge to train and validate your AI agents’ responses anytime. This ensures customers always get accurate and relevant answers to their questions.
• • Observability of Workflows : Watch how AI agents perform within your workflows in real time. This helps you spot flaws, optimise interactions, and deliver stronger experiences for your customers.
• • Traceability of Conversations : Track AI agent conversations across all channels to see exactly how responses are generated. This makes it easier to find areas for improvement and refine your customer interactions.
• • Tracking AI Agent Performance : Measure performance by checking reasoning, response times, and latency. These insights help you improve efficiency and make your AI agents more effective over time.

Full-Stack Marketing Platform That Sets TechMonk’s Agentic Platform Apart

Most AI agents work as separate tools, forcing businesses to juggle multiple solutions for personalisation, segmentation, and communication. TechMonk eliminates this hassle by offering AI agents that are built into a complete marketing ecosystem.

• E-commerce Personalisation : TechMonk’s AI-powered personalisation helps AI agents offer tailored recommendations to customers. They adjust messaging, discounts, and product suggestions based on customer behaviour, preferences, and purchase history.
• Customer Data Platform : TechMonk’s e-commerce CDP brings customer data from all touchpoints into one place, creating true customer intelligence for each shopper. This gives AI Agents access to real-time insights, helping them engage customers more effectively.
• Behavioural Segmentation :TechMonk’s customer segmentation tools help e-commerce businesses divide audiences based on purchase history, engagement levels, and customer behaviour. This allows AI agents send personalised offers and product recommendations. This helps increase customer engagement and sales effortlessly.
• AI-Powered Campaigns : TechMonk’s AI-powered retention campaigns help businesses re-engage inactive customers and drive repeat purchases. AI agents send personalised messages, targeted discounts, and automated follow-ups to have customers engaged and reduce churn.
• Omnichannel Communication : TechMonk AI agents can reach customers on their preferred channels, whether it is website, SMS, or WhatsApp. It ensures consistent messaging and personalised interactions across all platforms, helping brands stay connected and drive higher conversions.

Pricing:

TechMonk gives you access to its intelligent AI agents, Agent builder, enterprise-grade features, and the full-stack marketing platform in its plans starting at ₹50,000 per month. Want to know what features are included in the plan? Find TechMonk's pricing plans.

2. Botpress

Botpress is one of the important AI agents for marketing that is designed to maximise marketing reach. It makes use of data-driven analytics to increase engagement rates through effective content types and optimal timing for outrage. It connects with tools like WhatsApp Hotspot and Google Analytics that the marketing team trust.

Key Features:

• • Data Management : Botpress handles simple data management tasks by automating data capture from lead interactions. It also instantly updates CRM records and keeps profiles up to date.
• • Personalised Engagement : This AI agent personalises messages, emails, and even ads to meet customers' behaviour and interests. It also recommends products that match leads' interests.
• • Dashboards : This AI marketing agent comes with detailed dashboards that show campaign performance in real-time. It can track engagement across different channels and share insights with sales and marketing teams.

Pricing:

The monthly subscription plan starts at ₹7747 per month, and subscribers can get optional add-ons. It also includes an additional ₹436 on monthly AI spend credit.

3. Salesforce

Agentforce from Salesforce is undoubtedly one of the best AI agents for e-commerce. Agentforce also empowers Salesforce's marketing AI, helping e-commerce businesses build campaigns and personalise customer experiences in real-time. This AI Marketing software powered by AI agents also proactively optimises campaign performance with AI insights.

Key Features:

• • Campaign Brief : Salesforce's agent-driven campaign brief is built from contextual and structured data in the Data Cloud. The AI agents built a brief including key messages and customer segments to target, which is beneficial for building and launching AI marketing campaigns.
• • Content Creation : After developing a brief, agents automatically generate content for emails, subject lines and SMS for different segments. It also ensures that the content aligns with the campaign goals and the brand guidelines.
• • 2-way Conversations : Agentforce allows two-way conversations with customers through SMS instead of boring one-way promotions.

Pricing:

Marketing Cloud Growth Edition annual subscription from Salesforce charges ₹130575 per month. This plan helps e-commerce businesses create Agentforce campings and multi-channel Journeys. They have more plans to choose from based on unique business needs.

4. Trengo

Trengo is another important tool for AI marketing automation for e-commerce businesses. It helps you turn WhatsApp into a marketing channel by letting you create campaigns and even send bulk messages to your target audiences. Through WhatsApp, this AI agent for marketing ensures a 98 per cent open rate on WhatsApp.

Key Features:

• • Bulk Messages : Trengo ensures that e-commerce businesses can send bulk WhatsApp messages to customers to expand their reach. They come with readymade WhatsApp templates that eCommerce businesses can use instantly.
• • One-on-one Conversations : With Trengo, E-Commerce businesses cannot only send bulk messages but also one-on-one conversations. They can send personalised messages to customers using its WhatsApp API.
• • Segmentation : It also comes with powerful AI examination tools to create customer segments for marketing campaigns. They can plan and schedule WhatsApp business broadcasts beforehand.

Pricing:

Trengo’s monthly plan costs ₹17500 and allows five users and 300 conversations.

5. Cognigy

Cognigy is next on the list of AI agents for marketing that help e-commerce businesses maximise revenue and customer loyalty. With Cognigy's AI agents, businesses have witnessed a 20% increase in order volume and a 98% increase in customer satisfaction rate. The AI agents maximise customer engagement throughout their journey from awareness to advocacy.

Key Features:

• • Proactive Assistance : Cognigy’s AI agents offer proactive assistance to customers throughout their journey, including post-sales support and pre-sales assistance.
• • Interactive Advertising : Cognigy's agents facilitate interactive advertising, in which customers can ask questions in real-time and get instant responses.
• • Human-like Voices : The AI agents have the most natural AI voices and deliver a hyper-realistic customer experience.

Pricing:

To come up with a plan that meets unique interests, businesses can contact Cognigy's team for a custom plan.

6. Relevance AI

Relevance AI brings to e-commerce businesses an incredible AI lifecycle marketing agent. It is designed to put customers first, making them feel like the top priority. It tailors every message and seamlessly interacts with customers.

Key Features:

• • Detailed Customer Research : The lifecycle marketing agent researches customers in depth. It reviews their LinkedIn accounts, websites, reviews, CRM data, and more to understand them in detail.
• • Next Best Action : E-commerce businesses can train an AI life cycle marketing agent, which can then segment customers considering their shared interests. This also helps them come up with the next best action for each customer segment.
• • Increase Retention and Sales : The AI agent can create messages that resonate with customers and improve customer retention rates. It also maximises opportunities by escalating customer conversations to sales.

Pricing:

Relevance AI's monthly plan costs ₹1654. It supports one user and allocates 10,000 monthly credits. At the same time, it has a free plan that supports one user and 100 credits a day.

7. OneReach

OneReach is one of the top AI agents for marketers in e-commerce. It can take care of everything from understanding customer behaviour to gathering feedback. It helps marketers predict future customer behaviour by creating customer persons or profiles with in-depth insights.

Key Features:

• • Customer Segmentation : By creating detailed customer profiles, it becomes easier to segment customers based on their behaviour and other common characteristics.
• • Email Campaigns : The AI agent can help generate and send personalised emails to individual customers and track the events and engagement of future campaigns.
• • Customer Engagement : The AI agents coordinate with Marketing teams and customers by constantly improving the customer profiles. This helps them recommend the right customer engagement strategies.

Pricing:

With no fixed pricing plan available on the website, businesses can reach out to the support team to draft a personalised plan.

8. Kore.ai

The Kore.ai Agent Platform is an AI solution that helps you deploy, and manage smart AI applications. It comes with a full set of tools, including multi-agent orchestration, no-code development, and advanced data integration. These tools let you create intelligent, scalable, and secure AI agents designed for your specific needs.

Key Features:

• • Multi-Agent Orchestration : The platform allows different AI agents to work together smoothly. It handles complex workflows and task automation. This helps e-commerce businesses manage customer interactions, from product questions to post-purchase support.
• • Advanced Data Integration : Kore.ai integrates with over 100 enterprise applications, including CRM, ERP, and customer service tools. This gives your AI agents access to all the business data they need. The result is better product recommendations and more targeted marketing campaigns.

Pricing:

Kore.ai does not have fixed pricing plans. You can contact their team to build a custom plan that fits your business needs.

9. Verifast AI

Verifast AI is a generative AI platform that helps you boost e-commerce sales and customer support with smart, human-like interactions. It connects easily with platforms like Shopify and WhatsApp. You can offer personalised shopping experiences, real-time help, and automated support. All of this helps increase conversions and keeps your customers happy.

Key Features:

• • Multilingual Real-Time Engagement : Verifast AI works in over 100 languages. This allows your store to communicate with customers around the world in their preferred language. It removes language barriers and builds trust.
• • Personalised Product Recommendations : The AI studies customer behaviour and preferences. It delivers tailored product suggestions that can increase your average order value and conversion rates.
• • Automated Support and Lead Generation : Verifast AI handles customer questions anytime. It can resolve support tickets and generate leads automatically. This reduces operational costs while keeping customers satisfied.

Pricing:

The Starter plan costs $99 per month and is designed for e-commerce stores with around 30,000 visitors.

How AI Agents Are Transforming Marketing

Marketing has shifted from traditional ads to AI-driven, hyper-personalised interactions. AI agents are at the centre of this change. Let us explore the key areas where AI-powered agents are making an impact.

• • Automating Customer Interactions : AI agents work like smart virtual assistants. They handle customer questions, give instant answers, and simplify support. Unlike basic chatbots, they use natural language processing (NLP) and machine learning (ML) to understand context, intent, and even emotions.
• • Personalised Marketing at Scale : AI agents analyse customer data to deliver highly personalised experiences. They track user behaviour and preferences to offer tailored product suggestions and dynamic content.
• • Predictive Analytics : AI agents process large amounts of marketing data to predict trends and improve ad targeting. This helps marketers adjust budgets and refine campaigns. Instead of guessing, they know exactly where to focus.