AI Agents for Marketing in E-Commerce:
Top 7 Picks For 2025

Meet The Top 7 AI Agents for Marketing

1. TechMonk

TechMonk is a first-of-its-kind agent-as-a-service full-stack customer engagement platform and one of the most comprehensive agentic marketing platforms for e-commerce. Unlike other AI agents that work in isolation, TechMonk’s AI Sales and Support Agents are backed by a full-stack marketing platform. They handle personalisation, customer segmentation, retention campaigns, and omnichannel communication.

Let us start by understanding TechMonk’s AI agents better.

AI Sales Agent: Driving Higher Conversions with Intelligent Automation

TechMonk's AI Sales Agents are changing the game for e-commerce brands aiming to boost revenue. It ensures that potential customers get the right information at the right time.

How does it manage to do all that without human input?

• It guides customers from initial contact to purchase, offering support every step of the way.
• What makes it so effective is its deep integration with customer data and behaviour. It analyses past interactions, purchase history, and browsing habits to deliver relevant product recommendations and dynamic discounts.
• Whether it is answering product questions, sending follow-ups, or recovering abandoned carts, TechMonk’s AI Sales Agent helps close more sales.

AI Support Agent: Enhancing Customer Experience with AI-Powered Assistance

TechMonk's AI Support Agents does more than just deliver automated responses. It makes use of natural language processing and machine learning to create human-like conversations. E-commerce businesses can use it to handle customer questions, process refunds, track orders, and resolve complaints in real-time.

But how does it handle complex issues that need a human touch?

• The AI agent for customer support learns from past interactions to improve response accuracy over time.
• It integrates with TechMonk’s Customer Data Platform (CDP), pulling customer data to provide personalised responses.
• For complex issues, it automatically creates support tickets and escalates them to human agents when needed.
• It analyses customer sentiments and escalates necessary calls to human agents to reduce customer frustration.

No-Code AI Agent Builder To Build Custom AI Agents Powered By Full-stack Marketing Tools

TechMonk's AI Agent Builder helps businesses create custom AI agents that match their specific needs. No coding is needed, making it easy for anyone to set up.

Designed with e-commerce in mind, this no-code platform allows businesses to configure AI agents without technical expertise.

How much easier would it be if setting up an AI agent only required answering a few key questions? That’s exactly how this platform works.

TechMonk makes it simple for e-commerce brands to design AI agents for automation, personalization, or customer engagement. It helps businesses create solutions that integrate smoothly into existing systems. That means powerful AI-driven capabilities without the hassle of complex coding or development.

The AI agents that e-commerce built with TechMonk are powered by a full-stack library of marketing tools that can power them. Let us explore what the full-stack marketing platform has in stock.

Full-Stack Marketing Platform That Sets TechMonk’s Agentic Platform Apart

Most AI agents work as separate tools, forcing businesses to juggle multiple solutions for personalisation, segmentation, and communication. TechMonk eliminates this hassle by offering AI agents that are built into a complete marketing ecosystem.

• E-commerce Personalisation : TechMonk’s AI-powered personalisation helps AI agents offer tailored recommendations to customers. They adjust messaging, discounts, and product suggestions based on customer behaviour, preferences, and purchase history.
• Customer Data Platform : TechMonk’s e-commerce CDP brings customer data from all touchpoints into one place, creating a detailed profile for each shopper. This gives AI Sales and Support Agents access to real-time insights, helping them engage customers more effectively.
• Behavioural Segmentation :TechMonk’s customer segmentation tools help e-commerce businesses divide audiences based on purchase history, engagement levels, and customer behaviour. This allows AI agents send personalised offers and product recommendations. This helps increase customer engagement and sales effortlessly.
• AI-Powered Campaigns : TechMonk’s AI-powered retention campaigns help businesses re-engage inactive customers and drive repeat purchases. AI agents send personalised messages, targeted discounts, and automated follow-ups to have customers engaged and reduce churn.
• Omnichannel Communication : TechMonk AI agents can reach customers on their preferred channels, whether it is website, SMS, or WhatsApp. It ensures consistent messaging and personalised interactions across all platforms, helping brands stay connected and drive higher conversions.

Pricing:

TechMonk gives you access to their intelligent AI agents and the full-stack marketing platform in its ₹30,000 per month. Want to know what features are included in the plan? Find TechMonk's pricing plans.

2. Botpress

Botpress is one of the important AI agents for marketing that is designed to maximise marketing reach. It makes use of data-driven analytics to increase engagement rates through effective content types and optimal timing for outrage. It connects with tools like WhatsApp Hotspot and Google Analytics that the marketing team trust.

Key Features:

• • Data Management : Botpress handles simple data management tasks by automating data capture from lead interactions. It also instantly updates CRM records and keeps profiles up to date.
• • Personalised Engagement : This AI agent personalises messages, emails, and even ads to meet customers' behaviour and interests. It also recommends products that match leads' interests.
• • Dashboards : This AI marketing agent comes with detailed dashboards that show campaign performance in real-time. It can track engagement across different channels and share insights with sales and marketing teams.

Pricing:

The monthly subscription plan starts at ₹7747 per month, and subscribers can get optional add-ons. It also includes an additional ₹436 on monthly AI spend credit.

3. Salesforce

Agentforce from Salesforce is undoubtedly one of the best AI agents for e-commerce. Agentforce also empowers Salesforce's marketing AI, helping e-commerce businesses build campaigns and personalise customer experiences in real-time. This AI Marketing software powered by AI agents also proactively optimises campaign performance with AI insights.

Key Features:

• • Campaign Brief : Salesforce's agent-driven campaign brief is built from contextual and structured data in the Data Cloud. The AI agents built a brief including key messages and customer segments to target, which is beneficial for building and launching AI marketing campaigns.
• • Content Creation : After developing a brief, agents automatically generate content for emails, subject lines and SMS for different segments. It also ensures that the content aligns with the campaign goals and the brand guidelines.
• • 2-way Conversations : Agentforce allows two-way conversations with customers through SMS instead of boring one-way promotions.

Pricing:

Marketing Cloud Growth Edition annual subscription from Salesforce charges ₹130575 per month. This plan helps e-commerce businesses create Agentforce campings and multi-channel Journeys. They have more plans to choose from based on unique business needs.

4. Trengo

Trengo is another important tool for AI marketing automation for e-commerce businesses. It helps you turn WhatsApp into a marketing channel by letting you create campaigns and even send bulk messages to your target audiences. Through WhatsApp, this AI agent for marketing ensures a 98 per cent open rate on WhatsApp.

Key Features:

• • Bulk Messages : Trengo ensures that e-commerce businesses can send bulk WhatsApp messages to customers to expand their reach. They come with readymade WhatsApp templates that eCommerce businesses can use instantly.
• • One-on-one Conversations : With Trengo, E-Commerce businesses cannot only send bulk messages but also one-on-one conversations. They can send personalised messages to customers using its WhatsApp API.
• • Segmentation : It also comes with powerful AI examination tools to create customer segments for marketing campaigns. They can plan and schedule WhatsApp business broadcasts beforehand.

Pricing:

Trengo’s monthly plan costs ₹17500 and allows five users and 300 conversations.

5. Cognigy

Cognigy is next on the list of AI agents for marketing that help e-commerce businesses maximise revenue and customer loyalty. With Cognigy's AI agents, businesses have witnessed a 20% increase in order volume and a 98% increase in customer satisfaction rate. The AI agents maximise customer engagement throughout their journey from awareness to advocacy.

Key Features:

• • Proactive Assistance : Cognigy’s AI agents offer proactive assistance to customers throughout their journey, including post-sales support and pre-sales assistance.
• • Interactive Advertising : Cognigy's agents facilitate interactive advertising, in which customers can ask questions in real-time and get instant responses.
• • Human-like Voices : The AI agents have the most natural AI voices and deliver a hyper-realistic customer experience.

Pricing:

To come up with a plan that meets unique interests, businesses can contact Cognigy's team for a custom plan.

6. Relevance AI

Relevance AI brings to e-commerce businesses an incredible AI lifecycle marketing agent. It is designed to put customers first, making them feel like the top priority. It tailors every message and seamlessly interacts with customers.

Key Features:

• • Detailed Customer Research : The lifecycle marketing agent researches customers in depth. It reviews their LinkedIn accounts, websites, reviews, CRM data, and more to understand them in detail.
• • Next Best Action : E-commerce businesses can train an AI life cycle marketing agent, which can then segment customers considering their shared interests. This also helps them come up with the next best action for each customer segment.
• • Increase Retention and Sales : The AI agent can create messages that resonate with customers and improve customer retention rates. It also maximises opportunities by escalating customer conversations to sales.

Pricing:

Relevance AI's monthly plan costs ₹1654. It supports one user and allocates 10,000 monthly credits. At the same time, it has a free plan that supports one user and 100 credits a day.

7. OneReach

OneReach is one of the top AI agents for marketers in e-commerce. It can take care of everything from understanding customer behaviour to gathering feedback. It helps marketers predict future customer behaviour by creating customer persons or profiles with in-depth insights.

Key Features:

• • Customer Segmentation : By creating detailed customer profiles, it becomes easier to segment customers based on their behaviour and other common characteristics.
• • Email Campaigns : The AI agent can help generate and send personalised emails to individual customers and track the events and engagement of future campaigns.
• • Customer Engagement : The AI agents coordinate with Marketing teams and customers by constantly improving the customer profiles. This helps them recommend the right customer engagement strategies.

Pricing:

With no fixed pricing plan available on the website, businesses can reach out to the support team to draft a personalised plan.

How AI Agents Are Transforming Marketing

Marketing has shifted from traditional ads to AI-driven, hyper-personalised interactions. AI agents are at the centre of this change. Let us explore the key areas where AI-powered agents are making an impact.

• • Automating Customer Interactions : AI agents work like smart virtual assistants. They handle customer questions, give instant answers, and simplify support. Unlike basic chatbots, they use natural language processing (NLP) and machine learning (ML) to understand context, intent, and even emotions.
• • Personalised Marketing at Scale : AI agents analyse customer data to deliver highly personalised experiences. They track user behaviour and preferences to offer tailored product suggestions and dynamic content.
• • Predictive Analytics : AI agents process large amounts of marketing data to predict trends and improve ad targeting. This helps marketers adjust budgets and refine campaigns. Instead of guessing, they know exactly where to focus.