10 Best Agent Building Platforms For
Banks to Lead in 2026

10 Best Agent Building Platforms for Banks in 2026

Choosing the right AI agent can make a big difference in how you support customers and grow your business. Here are the 10 best agent-building platforms for the banking industry.

1. TechMonk

AgentMonk, TechMonk’s AI Agent platform, gives your business everything you need to build strong AI Capital. AI Capital is a smart collection of ready-to-use AI agents and intelligent software that can understand, make decisions, and take action across your workflows. These agents keep learning and improving over time. They work smoothly with your team and systems, making large-scale personalisation easy and effective.

With advanced AI agents and agentic workflows, TechMonk helps you improve every customer interaction and create personalised experiences. Using TechMonk’s full-stack marketing toolkit, you can lower customer acquisition costs, increase lifetime value, boost repeat purchases, and make the most of AI-powered growth.

TechMonk is the upgrade digital financial services have been waiting for. It brings AI-powered automation and intelligent tools together to make your banking operations faster, simpler, and more profitable.

With AI agents supporting every core product module, you can turn customer engagement into a powerful revenue engine. You make the most out of every interaction while offering 24/7 conversational banking and personalised financial recommendations.

Powerful Custom AI Agent Builder

TechMonk's AI Agent Builder helps you create custom AI agents that improve your customer interactions. It lets you build banking workflows, such as sales, marketing, or support, to automate repetitive banking processes and keep your customers engaged.

Key Components:

• Tools Library : The Tools Library gives you ready-to-use tools and also lets you build your own. These tools help your AI agents perform various actions, like raising a support ticket or completing a checkout. The tools also enable the agents to get the required context to answer questions from customers, and also provide the capability to surface product recommendations or questions to ask the customer to understand their requirements better. This makes the overall experience better for your customers.
• Agent Library : The Agent Library has a collection of built-in AI agents built for all different business use cases of a banking business. You can also create custom agents to tackle specific use cases. This helps you launch advanced AI agents quickly without waiting for long development work.
• Agent Flow :Agent Flow helps you plan and improve your workflows using AI agents. TechMonk's orchestrator picks the right agent to answer customer questions so your responses stay quick and helpful.

Pre-Built AI Sales & Support Agents

• AI Sales Agent : TechMonk’s AI Sales Agent helps you automate the sales process. It gives personalised product suggestions, guides your customers, and handles upselling and cross-selling. This leads to more conversions and repeat interactions.
• AI Support Agent : The AI banking support agent makes customer support easier by handling common questions like loan status, returns, and FAQs. It gives instant and automated help, which improves the overall customer experience.

How Do You Make Sure Your Custom AI Agents Perform Exactly as You Want?

TechMonk makes it simple for you to manage that.

• Strict Guardrails : You can set input and output guardrails that only allow valid responses. This ensures accuracy and prevents any misuse or prompt hacking. It keeps your quality control strong.
• Testing Automation : You can use an LLM Judge to check your AI agents’ responses anytime. This ensures your customers always get the right and relevant answers.
• Observability of Workflows :You can watch your AI agents in action as they handle customer queries in real time. You can easily spot flaws, optimise responses, and give customers better experiences.
• Traceability of Conversations :You can track every AI agent conversation across all channels. You can see how responses are created and quickly identify areas for improvement.
• Tracking AI Agent Performance :You can measure reasoning, response times, and latency to get clear insights. You can use this data to keep improving efficiency and performance.

Full-Stack Engagement Tools: Amplifying AI Agent Performance

• Customer Data Platform : The CDP brings together customer data from all your touchpoints. This gives AI agents a 360-degree customer view, so they can offer more personal and helpful interactions that lead to better engagement and sales.
• Customer Segmentation : AI agents can use smart segmentation, like RFM analysis and cohort analysis, to target the right customers. This helps you reach customers at the right time with the right message, which improves conversions and retention.
• Personalisation Platform : This tool lets AI agents suggest products and messages based on each customer’s behaviour and preferences. It creates a more personal and relevant experience for every shopper.
• Ticket Management :Human agents get full customer profiles and past chat records when they step in. This makes sure the support feels smooth and connected from AI to human.
• Omnichannel Communication :Your AI agents can talk to customers through various like a web BOT, WhatsApp, social media and email. It keeps the experience consistent, no matter where your customer is.

How Are AI Agents Solving Real-World Problems in Banks?

Inactive Account Activation

Dormant accounts are a big challenge for DFS institutions. Customers stop using accounts for many reasons, which leads to lost revenue and missed opportunities.

How AI Agents Solve It : AI agents use segmentation tools to study customer behaviour and find inactive users. They re-engage these customers through personalised offers, timely follow-ups, and proactive reminders.

Upsell and Cross-Sell

Many DFS institutions lose revenue because they don’t share personalised offers at the right time. Customers often don’t know about products that match their changing needs, so valuable financial products stay underused.

How AI Agents Solve It : TechMonk’s AI agents study customer behaviour and suggest upsell and cross-sell options such as new savings plans, loans, or credit cards.

Customer Engagement

Building loyalty in today’s DFS market is difficult. Generic communication feels impersonal, and the lack of personalisation makes customers lose interest.

How AI Agents Solve It : AI agents create highly personalised engagement by sharing relevant content and building interactive experiences through SMS, WhatsApp, or email. They adapt to each customer’s needs, so every interaction feels personal and meaningful.

Customer Operations

Customer operations slow down when too many manual tasks are involved. Onboarding, transaction handling, and daily inquiries take extra time and raise costs.

How AI Agents Solve It : TechMonk’s AI agents automate these routine tasks, such as onboarding and information collection. They handle them efficiently, reduce manual work, and make operations faster.

Customer Support

Traditional customer support often struggles to meet expectations. Long wait times, limited hours, and inconsistent service quality frustrate customers and increase costs.

How AI Agents Solve It : AI agents provide instant help for common questions, solve simple issues, and create support tickets automatically. They also send complex issues to human agents when needed, ensuring customers get quick and smooth support.

What Makes TechMonk Lead the AI Sales Agent Revolution

• Multilingual Support : TechMonk engages customers in their preferred language, offering support across multiple languages. This eliminates language barriers, making conversations feel natural.
• Enterprise-Grade Performance : Built for scalability, TechMonk handles high traffic and complex tasks seamlessly. It ensures robust security and reliability. TechMonk can manage large volumes of interactions without compromising performance or data integrity.
• Advanced NLP Capabilities :TechMonk’s AI agents go beyond simple chatbots by utilising advanced Natural Language Processing (NLP). They understand customer intent and context, enabling more meaningful, human-like conversations.

Pricing:

Build your AI Capital with TechMonk by subscribing to the AgentMonk plan for ₹50,000 per month. It is the complete AI Agent platform you need for sales, support, and customer engagement. Implementation and customisation may come with a few costs for banks.

Wondering what you’ll get? Enjoy 4,000 chat conversations each month. Need additional usage? Get extra chats at ₹12 each or voice minutes at ₹18 each.

You get everything in a single Agentic AI Platform — from GenAI-based AI Agents for Customer Interaction to Human Agent Module, Customer Data Platform, Agent Builder, Integrations, and Analytics.

Rather than using several tools, AgentMonk brings everything together in one platform with:

2. Agentforce

Agentforce is a smart AI platform built to help you automate and improve key areas of your business like customer service, sales, and marketing. It is not like the usual chatbots. Instead, Agentforce uses AI agents that can think, decide, and take action. It doesn’t need someone to guide them all the time.

Use Cases in Banking

• • Customer Support : The AI-powered virtual banking assistant helps you reply to common customer questions like loan status and updates. It connects with your CRM and banking platforms to share real-time updates and offer personal help.
• • Transaction Issue Resolution : Handling transaction issues often consumes a lot of time and resources. Agentforce makes this easier by automating issue reporting. It clearly explainis the resolution process, and keeps customers updated on the status of their transactions.

Pricing:

With Agentforce, you can resolve cases using the Agentforce Service Agent for just $2 per conversation.

3. Kore AI

Kore.ai provides an AI platform built for businesses to build, deploy, and manage intelligent AI agents at scale. The platform offers a secure and unified framework, making it easy to implement AI while keeping full control over enterprise needs. It supports seamless coordination between multiple AI agents, each with different levels of autonomy.

Use Cases in Bamking

• • Personalised Customer Experiences : Kore.ai’s Generative AI analyses large amounts of data to create personalised product recommendations. Making the banking experience more personal helps improve customer satisfaction.
• • Seamless Customer Support : AI-powered agents can handle many customer questions, solve issues, and suggest products. This cuts down wait times and increases customer satisfaction by giving fast and efficient help.

Pricing:

There are no pricing plans available on the website. You can contact their team to work on a plan that suits your requirements.

4. Forethought AI

Forethought is a smart AI platform made to automate customer support. It uses an agent-based AI system called Autoflows that can handle complex customer issues on its own.

It understands customer intent, works through company policies, and connects with your existing tools. It is also trained using past support data. This helps banks improve customer experience and run their support more smoothly.

Use Cases in Banking

• • Smart Ticket Sorting : The Triage agent helps sort and prioritise incoming support tickets. It does this by looking at the sentiment and intent behind each request. This makes sure that important issues reach the right team quickly, which helps speed up resolutions.
• • Helping Customers Help Themselves : AI agents guide your customers through tasks like refunds or tracking status. This makes it easier for customers to solve issues on their own and reduces the workload for your support team.

Pricing:

You can get in touch with their team to design a custom plan tailored to your requirements.

5. Lyzr AI

AI Agents help banks move beyond automation to intelligence-led growth. Built for regulated financial environments, these agents streamline high-cost operations, enhance compliance, and deliver personalised customer engagement at scale. By combining data, workflows, and real-time decision-making, the AI-powered virtual assistant helps banks transform their operations from a cost centre into a growth driver.

Use Cases in Banking

• • Regulatory Compliance Agent : Monitors changing regulations, ensures timely compliance, and prevents costly penalties with automated checks and reporting.
• • Payment Reconciliation Agent : Matches transactions across systems, flags mismatches, and updates records automatically, reducing manual workload and error rates.

Pricing:

Contact Lyzr AI’s team to come up with custom plans that meet your unique requirements.

6. OneAI

OneAI is a smart AI platform built to help BFSI businesses with outbound voice automation. It lets your brand talk to customers through natural-sounding voice calls. You can use it for loan recovery, product suggestions, or other reminders. The platform works well with all your existing systems, so your customer interactions stay smooth and personal.

Use Cases in Banking

• • Lead Qualification : AI agents assess leads instantly, helping your team focus on high-value clients and increase conversions.
• • Outbound Calls : Automatically contact existing and potential clients to share updates on financial products, services, and policy changes.
• • Appointment Setting : Automate scheduling for consultations, ensuring timely follow-ups and reducing missed appointments.

Pricing:

You can get in touch with their team to tailor a custom plan for your business.

7. Cognigy

Cognigy’s AI Agents offer 24/7 support and smart automation. They create personalised engagement at every customer touchpoint. Built on agentic workflows, these agents blend intelligence with action. They help banks respond faster, lower costs, and improve customer satisfaction. They also ensure full compliance with industry standards.

Use Cases in Banking

• • Personalised Banking Experiences : The AI agents use real-time data and past interactions to understand each customer. They offer support that fits the customer’s intent and needs. Whether it’s WhatsApp, a mobile app, or website chat, customers get human-like help that feels quick and natural.
• • Compliant and Enterprise-Ready : The platform follows GDPR, SOC2, and ISO 27001 compliance. It’s designed for regulated industries. Guardrails, observability, and orchestration make sure responses stay safe and accurate. Every interaction is secure, transparent, and meets banking-level reliability.

Pricing:

Reach out to Cognigy’s team to explore customised plans that fit your specific requirements.

8. Moveo.AI

Moveo.AI is a generative AI platform that helps you improve customer experience in by offering personalised support. Its AI agents, like Vlassis, are trained on large language models to give smooth and human-like responses across different channels. The platform lets you automate customer support, sales, and after-sales tasks so your service stays consistent and efficient.

Use Cases in Banking

• • Account Inquiries and Support : The AI agent connects with your core banking systems to resolve issues such as incorrect account balances, failed transactions, or card-related problems. It can also handle queries about loan eligibility, credit scores, and reward programs. This reduces wait times and eases the load on your support team.
• • Dispute and Refund Management : The platform simplifies handling transaction disputes and refund requests. It guides customers through each step clearly and keeps them informed about the progress. This builds trust and encourages long-term customer relationships.

Pricing:

As the website doesn't provide fixed pricing plans, contact their team to develop a custom plan that fits your needs.

9. tidio

Tidio is a customer service platform built to support yourbusiness needs. It brings together live chat, an AI banking chatbot, and messaging across different channels. It also helps you manage support across email, Messenger, and Instagram. With an easy-to-use interface and smooth integrations, Tidio helps you give better service and boost your sales.

Use Cases in Banking

• • Loan Application Follow-ups : The AI agent tracks incomplete loan applications and sends friendly reminders to customers to finish the process. It can answer questions, assist with document uploads, and guide them step by step. This helps recover missed opportunities and improves loan conversion rates.
• • Omnichannel Banking Support : The platform combines conversations from WhatsApp, email, website chat, and mobile apps into one central inbox. This allows your support team to respond faster, stay organised, and provide a smooth experience across every banking channel.

Pricing:

The Free plan is great for solo entrepreneurs and includes 50 billable conversations. The Starter plan works well for small businesses and comes with 100 billable conversations for $24.17 per month.

10. Aisera

Aisera is a Generative AI platform built to improve customer experience. It provides smart virtual assistants that can help with tracking orders and giving product suggestions. With AI-powered automation, Aisera helps you manage tasks more easily, cut down costs, and keep your customers happy.

Use Cases in Banking

• • Account Setup and Management : AI agents help customers with authentication, registration, and account setup in a quick and easy way. They share relevant account details, send alerts when balances drop below a set limit, and even assist in opening new credit lines.
• • Track Payments and Deposits : AI agents send proactive reminders about upcoming payment due dates. They also make deposits smooth and secure by verifying transactions and processing payments directly through the customer’s account.

Pricing:

Pricing details of the AI agent are not provided on the website, so you can contact their team to craft a custom plan that fits your needs.

Top 10 Best Agent Building Platform: Who Stands Out in 2026?