Are you looking to transform your customer sales with an intelligent AI agent?
Are you looking to transform your customer support with an intelligent AI agent?
Then, you are at the right place.
AI agents are the current sensation not just in customer support but also across product discovery, sales, and marketing. So, your decision to update your AI customer service with a competent AI agent will impress your customer base and drive sales.
But which is the right AI agent for e-commerce? The following is a detailed compilation of the top AI agents and why you need them.
Meet The Best 7 AI Agents For E-Commerce
The best AI agents for e-commerce businesses are:
- 1. TechMonk
- 2. Agentforce
- 3. Yellow.ai
- 4. Cognigy
- 5. Kore.ai
- 6. Gupshup
- 7. Aisera
No.
1. TechMonk
TechMonk is the best AI agent platform for e-commerce businesses. As the world’s first AI agentic marketing platform, it has the right solutions to meet the e-commerce industry’s needs. Sales AI agents of TechMonk can help you scale your sales, improve your revenue and reduce your CAC. Support AI agents of TechMonk can help you reduce your customer response time, be available 24/7, handle multiple languages, increase customer satisfaction and, at the same time, reduce your support costs.
Like human agents, TechMonk’s AI agents can answer your customer queries, offer personalised recommendations, and push them in a particular direction. For instance, it might encourage the customers to purchase products or recover an abandoned cart. Here are the two main AI agents from TechMonk based on their roles.
- • AI Sales Agent : The AI Sales Agent acts as a sales representative to close sales for your e-commerce business. It has access to all the data of your customers and can help them discover products, recommend products, answer their queries, give discounts and slowly nudge them to closure.
- Customers only have a vague idea of what they want. So, AI agents have to let them discover and understand products better before purchasing them. Here is how our AI agents help your customers until they close sales.
- • Agent Builder : TechMonk lets you customise TechMonk AI agents to meet your e-commerce business's unique needs and maintain brand consistency. You can set up the AI agents with TechMonk by answering simple questions.
- • Agentic Workflows : With TechMonk, you can assign customer AI agents that we can build for your business to take up specific roles in your process. These agents assist your customers throughout the process.
Transform E-Commerce Sales And Customer Support With Intelligent AI Agents
Key Features
Apart from its Agentic capabilities and AI AGents, TechMonk also brings together all the tools for e-commerce businesses under the same roof. This eliminates the need for multiple tools and cuts down on expenses for e-commerce businesses. Here is why Techmonk is the comprehensive solution for all e-commerce business concerns.
Marketing Automation
TechMonk empowers you to automate the entire reach out to customers through the following features.
- • Customer Data Platform : The e-commerce CDP from TechMonk combines customer data from multiple tools and acts as a single source of truth.
- • Customer Segmentation : TechMonk lets you micro-segment your customers by letting you consider more than one event to segment them.
- • RFM Analysis :With RFM segmentation, you can understand the customer behaviour by classifying them based on the recency, frequency, and monetary value of their transactions.
- • Cohort Analysis : TechMonk is an ideal tool for you to create customer segments concerning their common characteristics over a certain period.
- • E-Commerce Personalisation : By segmenting customers with precision, TechMonk opens doors to unparalleled personalisation. You can reach out to your customers through personalised messages and offers that they can’t resist.
- • AI-Powered Campaigns : It lets you reach out to specific customer segments through 2-way conversational campaigns, engaging and retaining them efficiently.
AI Agents And Conversational Bots
Conversational bots help e-commerce businesses to give their customers the support they need. At the same, AI agents from TechMonk take it to the next level by completing an action.
For instance, a customer support AI chatbot can only answer some customer queries. At the same time, TechMonk’s AI support agent can answer queries and raise support tickets when they face complex tasks. Similarly, AI sales agents can close sales while chatbots can only answer questions asked by customers.
Build Customer Satisfaction In E-Commerce Through 24/7 AI Customer Support
Know MoreCustomer Experience
TechMonk also lets you create memorable customer experiences that build customer loyalty in e-commerce.
- • Loyalty Programs : TechMonk presents a simple loyalty program builder that empowers you to build and launch an e-commerce loyalty program that resonates with your customers.
- • Reviews : A simple managing tool for you to review your customer reviews and gather insights into product and service quality.
- • Surveys :With TechMonk, build effective customer reviews with a simple drag-and-drop builder and share them with the right customer segments.
Pricing:
TechMonk’s monthly plans for e-commerce businesses start at ₹30,000 with unlimited conversations for up to 2000 orders. This plan gives you access to its full-stack marketing platform with the following features.
- • AI Sales Agent : AI Sales agents assist with product discovery, understand customer needs, provide recommendations, compare products, and nudge customers to complete purchases.
- • AI Support Agent : The AI support agents can answer the queries raised by customers and raise tickets or transfer them to human agents.
- • Customer Data Platform :TechMonk builds a 360-degree customer view by combining customer data from different sources in its e-commerce CDP.
- • Personalisation :With complete customer visibility, it becomes easy to personalise the customer experiences in the e-commerce platform, giving them tailored recommendations and offers.
- • Journey Building :A simple journey builder tool with a library of pre-built customer journey templates to launch new, engaging experiences for your customers effortlessly.
- • Omnichannel Campaigns :A simple tool to create seamless omnichannel campaigns for customer segments based on their behaviour, location, and lifecycle stage.
- • Micro-Segmentation :Create precise customer segments by considering more than just one event to classify them to ensure your campaigns are directed towards the right customers.
- • RFM and Cohort Analysis :TechMonk makes customer segmentation precise with its simple RFM and cohort analysis tools to understand customer behaviour for targeted campaigns.
- • Unlimited Human Agent Logins :TechMonk has no restriction on the number of human agent logins, ensuring the best customer support for e-commerce customers.
- • Single Human Agent Inbox :TechMonk unifies customer communications from various channels into the same dashboard, and you do not need to switch between platforms for different conversations.
- • Customer Tickets Management :With TechMonk, you can easily assign support tickets to human agents based on their availability and expertise.
- • Human Handover with Sentiment Analysis :TechMonk’s agents can understand the sentiment of customer conversations and hand over the conversations to human agents when they come across complex issues.
- • Multi-Channel Support :You can offer AI-powered customer support through different channels, ensuring you reach customers where they are.
- • Order Tracking and Management :AI agents help your customers effortlessly track their orders, cancel orders, and manage them.
- • Funnel Campaigns :With TechMonk, you can reduce funnel drop-offs through Gen AI-powered 2-way conversational campaigns.
- • Customer BOT and Analytics :TechMonk’s dashboards give you the right BOT analysis, including total BOT revenue, deliveries scheduled, tickets generated, and BOT-based customer sentiment analysis.
- • Dashboard and Reports :TechMonk offers individual and highly informative dashboards for customers, campaigns, agents, loyalty, review, BOT analysis, Tickets and leads.
- • Collect and Manage Review :TechMonk simplifies review collection and management with features like review requests, reminders, widgets and AI approval.
- • Loyalty Program :TechMonk helps you launch loyalty programs with attractive tiers, referrals, and structured ways to earn and redeem.
- • Survey Builder :Build and launch unlimited surveys with a simple builder and send them to the right customer segments to collect customer feedback.
You can also get yourself a customised plan for your business. Check out more about TechMonk’s pricing plans.
2. Agentforce
Agentforce from Salesforce is a platform that brings together humans, AI, data and actions. The AI agent from Salesforce empowers human agents by taking care of time-intensive jobs and letting them focus on more valuable tasks. The Data Cloud from Salesforce gives the AI agents the correct data to work without any sacrifice in security. Agentforce agents enable your e-commerce business to complete work faster by taking action.
Key Features
- • Agentforce Service Agents : The service agents help offer your customers 24/7 support in natural language. It enables you to resolve customer enquiries with relevant answers developed from trusted data.
- • Sales Development Representative (SDR) : The sales development representative from Agentforce helps your sales representative autonomously handle product questions and book meetings. It can engage on multiple channels, including SMS and WhatsApp, in various languages.
- • Sales Coach : The sales coach agent provides personalised role plays for sales, enabling human agents to practice pitching and negotiating sales deals. It gives your agents feedback, improvement areas and actionable steps to take.
Pricing:
Agentforce charges e-commerce businesses ₹170 for every conversation with the service agent.
3. Yellow.ai
Yellow.ai is another important AI agent that helps e-commerce businesses offer uninterrupted support to their customers. It improves agent productivity by 50% and reduces operation costs by 60%. The best part of Yellow.ai is its multilingual AI voice agent that can handle customer interactions with context and empathy.
Key Features
- • Quick and Easy Setup : The voice agents of Yellow.ai are easy to set up, letting e-commerce businesses take the agents to the market faster with a single-click integration for contact centres, CRM, and helpdesk.
- • Automated Text Messages : Yellow AI lets e-commerce businesses reach out to their customers through various communication channels in different languages. With Yellow.ai, 80% of customer queries are self-served, boosting sales conversions by 20%.
- • Simplifying Email Support : It empowers you to give your customers quick and empathetic resolution to their email queries by automating it. The agents can understand unstructured emails and multiple intents. It provides responses based on customer sentiments and urgency.
Pricing:
Yellow.ai presents usage-based pricing, which you can get by contacting their team. They also offer a free version with one bot and two agents you can try before subscribing.
4. Cognigy
Cognigy is another intelligent agent in AI for e-commerce businesses. The agents ensure personalised and 24/7 customer support. This improves customer satisfaction, streamlines operations, and maximises sales in e-commerce. The virtual agents can help the support agents and customers with data about order tracking, delivery options, personalised recommendations, etc.
Key Features
- • Pretrained Agents : Virtual agents from Cognigy are pre-trained in industry data and e-commerce terms relating to consumer goods, electronic devices, etc.
- • Personalised Promotions : The AI agents help your e-commerce company to increase order value through personalised promotion for your customers based on their preferences.
- • Handles High Volumes : Cognigy's AI agent can ensure that you make uninterrupted customer service available to your customers, which is efficient even during peak events. It also scales with your business, letting human agents handle more critical issues.
Pricing:
Cognigy doesn't have any fixed pricing plans for e-commerce business. You can contact their team to come up with a plan that fits your interests.
5. Kore.ai
Kore.ai's GALE AI agents are a no-code flow for businesses to build an AI agent. These agents autonomously perform tasks for businesses, improving their productivity with less human intervention. It also ensures handling complex tasks quickly and accurately. It also continuously adapts and learns to ensure optimal performance under changing conditions.
Key Features
- • Contextual Understanding : GALE's AI agents offer accurate and highly relevant responses to customer queries by understanding the context of interaction. This interaction builds customer satisfaction through meaningful customer support.
- • Ease of Orchestration : E-commerce businesses can manage different models in the same workflow through the agent AI interface. As a result, it improves AI operations and maximises operational efficiency.
- • Proactive Problem Solving : The AI agents from GALE can also forecast possible issues beforehand and address them effectively. This is possible because of the learning and adaptability of the AI agents.
Pricing:
There is no fixed plan available for GALE AI agents on their website. You can simply contact them to customise a plan for your business interest.
6. Gupshup
Gupshup improves lead generation, sales and customer satisfaction through its agent in AI. It engages customers over voice and messaging AI agents, personalising campaigns with their customer behaviour data. It encourages e-commerce businesses to improve revenue with conversational commerce through the channels their customers prefer.
Key Features
- • Low Code/ No Code Builder : Gupshup enhances the product, support and marketing teams by letting them build AI agents, test them and deploy them on WhatsApp, Instagram, RCS, and the web.
- • Tone and Sentiment Analysis : The AI agents can understand the mode of customers through tone and sentiment analysis. They classify customer interactions into positive, negative, or neutral so that it is easy for them to identify the best course of action and determine whether it is necessary to include human agents.
- • Intent Detection : Gupshup's AI agents can recognise new customer requests and create an intelligent dialogue after classifying them in pre-trained categories.
Pricing:
You can contact Gupshup's support team to develop a personalised plan for your business.
7. Aisera
Aisera delivers AI agents that help e-commerce businesses drive business value. It simplifies work by delivering self-service at scale in its unified interface. The AI agents are able to automate repetitive tasks so that the users can resolve issues quickly and improve productivity. With the introduction of AI agents from Aisera, e-commerce companies can look to reduce ticket volume and optimise resources to save costs.
Key Features
- • Agentic AI Copilot : AI agents of Aisera use the agentic AI architecture, giving support agents a personal companion that helps answer queries, analyse data and offer proactive recommendations.
- • AI Agent Builder : It empowers e-commerce businesses to build their own AI agents so that they can overcome the unique issues of the industry and meet their specific needs.
- • Agentic Reasoning And Orchestration : The agentic reasoning feature of Aisera helps the AI agent to understand the natural language and the context of customer interactions. This allows the AI agents to interact with customers, offering personalised and relevant answers.
Pricing:
If you wish to subscribe to Aisera's plans, contact their team to develop one.
What is Agent in AI?
We have explored the AI agents in e-commerce. However, it is also essential to understand what is an agent in AI.
An AI agent is a software program that is able to collect data and use it to perform specific tasks or attain some predetermined goals. Even though humans set the goals, the AI agents choose the best actions to achieve the goal on their own.
Here are the e-commerce use cases of AI agents.
Types of Agent in AI
The following are the types of intelligent agent in AI.
- 1. Simple reflex agents
- 2. Goal-based agents
- 3. Model-based reflex agents
- 4. Utility-based agents
- 5. Hierarchical agents
- 6. Learning agents
- 1. Simple Reflex Agents : A simple reflex agent is suitable for straightforward tasks. This is because they can operate only using some predefined rules and respond to immediate stimuli. These agents do not consider the past experience or future consequences while performing tasks.
- Example in E-commerce : Consider an e-commerce chatbot that responds to customer queries about order status based on a specific rule. So when the customer asks, ‘Where is my order?’ the simple reflex agent gives a response without considering past conversations.
- 2. Goal-based Agents : A goal-based agent works to achieve a specific goal. It evaluates different strategies before choosing the most efficient one, handling more complex issues effectively.
- Example in E-commerce : In e-commerce, inventory management better explains the goal-based agents. It analyses sales data to predict future demand and develops the best restocking strategies to ensure product availability.
- 3. Model-based Reflex Agents : Model-based reflex agents have better capabilities than simple reflex agents. It maintains an internal model of the world and evaluates possible outcomes before making decisions.
- Example in E-commerce : A model-based reflex agent can be explained through an e-commerce recommendation system. It evaluates customers' browsing history and preferences before they suggest products to them.
- 4. Utility-based Agents : Utility-based agents assess various scenarios of utility values to understand the benefits of multiple outcomes. Finally, they choose the one with the highest rewards to maximise user satisfaction.
- Example in E-commerce : A flight booking platform is a utility-based agent that compares flight options based on travel time and comfort level. It finds the best flight for customers that meet their preferences regardless of price.
- 5. Hierarchical Agents : Hierarchical agents are organised internally, whereas higher-level agents coordinate with the agents at lower levels. By breaking down complex tasks into simple, manageable ones, these agents allow efficient ask management.
- Example in E-commerce : In e-commerce, hierarchical agents can be associated with the fulfilment of orders. Here, the agents At the higher level oversee the entire process while the agents at the lower level handle inventory checks and shipping updates.
- 6. Learning Agents : The learning agents continuously improve their performance as they learn from past experiences and adapt their strategies.
- Example in E-commerce : A learning agent can help improve personalised marketing campaigns by analysing customers' responses in previous promotions.
Conclusion
In the section above, we have explored what is AI agent and its different types. In addition, we have compiled a list of the best AI agents for e-commerce businesses.
There is no need to explain how competitive the e-commerce industry is and how customer expectations constantly evolve. Therefore, you must update your business with the latest trends to lead from the front.
Undoubtedly, TechMonk is the best agentic marketing platform for e-commerce businesses. It is a comprehensive solution for e-commerce needs that provides everything they need. If you still have questions, why don’t you get on a call with us today?
Build Customer Satisfaction & Drive Sales In E-Commerce With TechMonk’s Gen AI Sales And Support Agents
