Best AI Agents for E-commerce: What Your
Brand Needs Right Now

10 Top AI Agents Every E-commerce Brand Needs

Choosing the right AI agent can make a big difference in how you support customers and grow your business. Here are the 10 best AI agents to help your e-commerce brand work smarter and sell more.

1. TechMonk

TechMonk helps its customers build and run high-scale consumer businesses by powering autonomous agents that optimise every consumer interaction, creating personalised customer journeys and experiences. TechMonk platform is built on agentic workflows that use advanced AI Agents and a comprehensive full-stack marketing toolkit to reduce customer acquisition costs, improve customer lifetime value, increase repeat purchases, and build customer intelligence.

Powerful Custom AI Agent Builder

TechMonk's AI Agent Builder helps you create custom AI agents that improve your customer interactions. It lets you build e-commerce workflows, such as sales, marketing, or support, to automate tasks and keep your customers engaged.

Key Components:

• Tools Library : The Tools Library gives you ready-to-use tools and also lets you build your own. These tools help your AI agents perform various actions, like raising a support ticket or completing a checkout. The tools also enable the agents to get the required context to answer questions from customers, and also provide the capability to surface product recommendations or questions to ask the customer to understand their requirements better. This makes the overall experience better for your customers.
• Agent Library : The Agent Library has a collection of built-in AI agents built for all different business use cases of an ecommerce business. You can also create custom agents to tackle specific use cases. This helps you launch advanced AI agents quickly without waiting for long development work.
• Agent Flow :Agent Flow helps you plan and improve your workflows using AI agents. TechMonk's orchestrator picks the right agent to answer customer questions so your responses stay quick and helpful.

Pre-Built AI Sales & Support Agents: Essentials for E-Commerce

• AI Sales Agent : TechMonk’s AI Sales Agent helps you automate the sales process. It gives personalised product suggestions, guides your customers, and handles upselling and cross-selling. This leads to more conversions and a higher average order value.
• AI Support Agent : The AI Support Agent makes customer support easier by handling common questions like order status, returns, and FAQs. It gives instant and automated help, which improves the overall customer experience.

Full-Stack Engagement Tools: Amplifying AI Agent Performance

Want to build Customer Data Platform The e-commerce CDP brings together customer data from all your touchpoints. This gives AI agents a 360-degree customer view, so they can offer more personal and helpful interactions that lead to better engagement and sales.

• Customer Segmentation : AI agents can use smart segmentation, like RFM analysis and cohort analysis, to target the right customers. This helps you reach customers at the right time with the right message, which improves conversions and retention.
• Personalisation Platform : This tool lets AI agents suggest products and messages based on each customer’s behaviour and preferences. It creates a more personal and relevant experience for every shopper.
• Ticket Management :Human agents get full customer profiles and past chat records when they step in. This makes sure the support feels smooth and connected from AI to human.
• Omnichannel Communication :Your AI agents can talk to customers through various like a web BOT, WhatsApp, social media and email. It keeps the experience consistent, no matter where your customer is.

Use Cases in E-Commerce

• Personalised Product Recommendations : TechMonk’s AI agents analyse customer data to suggest products tailored to individual preferences. This increases e-commerce conversion rates and average order value by making shopping more relevant.
• Automated Order Tracking : AI agents provide real-time updates on order status and delivery information. This reduces customer inquiries and improves satisfaction by keeping shoppers informed.
• Cart Abandonment Recovery :The AI detects when customers leave items in their carts and sends timely reminders or offers. This helps recover lost sales and boosts revenue.
• Customer Support Automation :AI agents handle common questions about returns, refunds, and shipping policies instantly. This decreases support load and speeds up issue resolution.
• Upselling and Cross-selling :During shopping, AI agents suggest complementary or upgraded products. This encourages larger purchases and enhances customer lifetime value.
• Loyalty Program Engagement :AI agents notify customers about loyalty rewards, points, and exclusive offers. This keeps customers engaged and improves repeat purchases.

What Makes TechMonk Lead the AI Sales Agent Revolution

• Multilingual Support : TechMonk engages customers in their preferred language, offering support across multiple languages. This eliminates language barriers, making conversations feel natural.
• Enterprise-Grade Performance : Built for scalability, TechMonk handles high traffic and complex tasks seamlessly. It ensures robust security and reliability. Whether you're a growing startup or a large e-commerce brand, TechMonk can manage large volumes of interactions without compromising performance or data integrity.
• Advanced NLP Capabilities :TechMonk’s AI agents go beyond simple chatbots by utilising advanced Natural Language Processing (NLP). They understand customer intent and context, enabling more meaningful, human-like conversations.

Pricing:

The Silver plan costs ₹40,000 per month and is billed once every year. If you are curious about what is included in this plan, you can check out the full details on the pricing page.

2. Agentforce

Agentforce is a smart AI platform built to help you automate and improve key areas of your business like customer service, sales, and marketing. It is not like the usual chatbots. Instead, Agentforce uses AI agents that can think, decide, and take action. It doesn’t need someone to guide them all the time.

Use Cases in E-Commerce

• • Order Management and Customer Support : Agentforce helps you reply to common customer questions like order status and delivery time. It connects with your CRM and e-commerce platforms to share real-time updates and offer personal help.
• • Returns and Exchanges Management : Handling returns and exchanges often takes a lot of time and effort. Agentforce makes this easier by automating return requests, explaining your return policy clearly, and updating the order status.

Pricing:

With Agentforce, you can resolve cases using the Agentforce Service Agent for just $2 per conversation.

3. Kore AI

Kore.ai provides an AI platform built for businesses to create, deploy, and manage intelligent AI agents at scale. The platform offers a secure and unified framework, making it easy to implement AI while keeping full control over enterprise needs. It supports seamless coordination between multiple AI agents, each with different levels of autonomy.

Use Cases in E-Commerce

• • Personalised Customer Experiences : Kore.ai’s Generative AI analyses large amounts of data to create personalised product recommendations. Making the shopping experience more personal helps improve customer satisfaction.
• • Seamless Customer Support : AI-powered agents can handle many customer questions, solve issues, and suggest products. This cuts down wait times and increases customer satisfaction by giving fast and efficient help.

Pricing:

There are no pricing plans available on the website. You can contact their team to work on a plan that suits your requirements.

4. Forethought AI

Forethought is a smart AI platform made to automate customer support. It uses an agent-based AI system called Autoflows that can handle complex customer issues on its own.

It understands customer intent, works through company policies, and connects with your existing tools. It is also trained using past support data. This helps e-commerce brands improve customer experience and run their support more smoothly.

Use Cases in E-Commerce

• • Smart Ticket Sorting : The Triage agent helps sort and prioritise incoming support tickets. It does this by looking at the sentiment and intent behind each request. This makes sure that important issues reach the right team quickly, which helps speed up resolutions.
• • Helping Customers Help Themselves : AI agents guide your customers through tasks like refunds or tracking orders. This makes it easier for customers to solve issues on their own and reduces the workload for your support team.

Pricing:

You can get in touch with their team to design a custom plan tailored to your requirements.

5. Verifast AI

Verifast is an AI-powered platform that helps you boost e-commerce sales by making customer interactions more personal. It also makes support easier by automating it. You can easily set it up and connect it with platforms like Shopify. It supports many languages and helps you talk to your customers in real time.

Use Cases in E-Commerce

• • 24/7 Multilingual Customer Support : The AI agent is always available to help, no matter the time. It supports over 100 languages and answers customer questions quickly. This means you do not always need live agents, and your customers get consistent support at every time zone.
• • Proactive Cart Recovery and Upselling : The AI agent spots when someone might leave their cart. It sends reminders or offers to bring them back. This helps increase your average order value and lowers the number of abandoned carts.

Pricing:

The Free plan gives you 25 conversations each month, which is good for basic testing. The Starter plan is $99 monthly and includes 1,000 conversations, ideal for stores with 30,000 visitors.

6. OneAI

OneAI is a smart AI platform built to help e-commerce businesses with outbound voice automation. It lets your brand talk to customers through natural-sounding voice calls. You can use it for cart recovery, product suggestions, or loyalty program reminders. The platform works well with your existing systems, so your customer interactions stay smooth and personal.

Use Cases in E-Commerce

• • Restock Notifications : If a product is back in stock, OneAI sends a quick update to customers who showed interest earlier. This helps bring them back to your store and increases repeat purchases.
• • Loyalty Program Activation and Reminders : OneAI helps your customers join your loyalty program with ease. It also sends friendly reminders about rewards they can use, which keeps them coming back.

Pricing:

You can get in touch with their team to tailor a custom plan for your business.

7. Gorgias

Gorgias is a smart customer support platform made for e-commerce businesses. It brings all your customer messages from email, chat, social media, SMS, and voice into one place. With powerful AI, it can handle up to 60 per cent of support questions on its own. This lets your team focus on more important issues. Over 15,000 brands use Gorgias to work more smoothly and keep their customers happy.

Use Cases in E-Commerce

• • Order Management Automation : The AI agent works directly within Shopify to handle tasks like editing orders, processing refunds, and updating shipping details. This makes your order management faster and helps resolve issues more quickly.
• • Personalised Shopping Assistance : The platform looks at customer behaviour and preferences to suggest the right products. This makes shopping feel more personal and helps increase both conversions and order value.

Pricing:

The Basic plan costs $50 per month and includes 300 helpdesk tickets.

8. Moveo.AI

Moveo.AI is a generative AI platform that helps you improve customer experience in by offering personalised support. Its AI agents, like Vlassis, are trained on large language models to give smooth and human-like responses across different channels. The platform lets you automate customer support, sales, and after-sales tasks so your service stays consistent and efficient.

Use Cases in E-Commerce

• • Order Inquiries and Support : The AI agent can connect with your backend systems to solve problems like wrong, missing, or damaged orders. It can also handle questions about your loyalty programs. This helps reduce wait times and takes some pressure off your support team.
• • Refunds and Returns Management : The platform makes it easy to manage refunds and returns. It gives your customers clear steps to follow and keeps them updated. This builds trust and helps keep them coming back.

Pricing:

As the website doesn't provide fixed pricing plans, contact their team to develop a custom plan that fits your needs.

9. tidio

Tidio is a customer service platform built to support your e-commerce needs. It brings together live chat, AI chatbots, and messaging across different channels. It also helps you manage support across email, Messenger, and Instagram. With an easy-to-use interface and smooth integrations, Tidio helps you give better service and boost your sales.

Use Cases in E-Commerce

• • Abandoned Cart Recovery : Tidio works with platforms like Shopify to spot when customers leave items in their carts. It then sends automated messages to remind them, which helps bring them back to finish their purchase and recover lost sales.
• • Multichannel Support : Tidio brings messages from live chat, email, Messenger, and Instagram into one shared inbox. This helps your support team respond faster and stay organised across all channels.

Pricing:

The Free plan is great for solo entrepreneurs and includes 50 billable conversations. The Starter plan works well for small businesses and comes with 100 billable conversations for $24.17 per month.

10. Aisera

Aisera is a Generative AI platform built to improve customer experience in retail and e-commerce. It provides smart virtual assistants that can help with tracking orders and giving product suggestions. With AI-powered automation, Aisera helps you manage tasks more easily, cut down costs, and keep your customers happy.

Use Cases in E-Commerce

• • Personalised Shopping Experience : he platform gives product suggestions and special offers based on what your customers like and what they have viewed before. This makes shopping feel more personal and helps increase the chances of a sale.
• • Customer Retention and Loyalty : Aisera looks at customer feedback and can tell when someone might stop buying from you. This helps you take action early, solve problems, and build stronger relationships with your customers.

Pricing:

Pricing details of the AI agent are not provided on the website, so you can contact their team to craft a custom plan that fits your needs.

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