7 Best AI Customer Service Tools
For E-Commerce in 2025

7 Best AI Customer Service Software Tools For E-Commerce

Wondering what is the best AI tool for customer service? Then, here’s the list of the top 10 AI customer service tools for e-commerce.

1. TechMonk

TechMonk is the best AI customer service tool available in the market today. This tool is built with e-commerce businesses in mind to empower them to offer uninterrupted personalised customer support. It lets them automate answering customer queries, raising tickets, and managing escalations.

• • Instant Support : TechMonk's Gen AI bot lets you give your customers instant responses to common queries, and it reduces the workload of customer support agents. With TechMonk, e-commerce businesses can ensure round-the-clock customer service, reaching out to the customers wherever they are.
• • Omnichannel Communication : You can provide customer support through various channels, including the website, social media apps, WhatsApp, and email. TechMonk can handle multiple conversations at the same time, ensuring that all your customer queries are answered in time.
• • Ticket Management : TechMonk's GenAI bot automatically generates and tracks support tickets across multiple channels. These tickets can be assigned to different agents based on their availability and expertise to ensure they are resolved promptly and efficiently. This ensures that customer queries never go unresolved.
• E-commerce businesses can easily track their open tickets on the dedicated Tickets Module and assign priority levels, ensuring that the important tickets are resolved at first. With a full record of customer issues and past interactions, it becomes easier for them to offer personalisation to customers.
• • Agent Module : TechMonk's unified inbox gives human agents a complete view of customer conversations across website email and WhatsApp. It also gives them customer details, their order details, and the ticket they have raised. This unified inbox makes customer support seamless as it transfers the full customer conversation history, details, and context from the AI bot to the human agent.
• • Feedback Management Capabilities : TechMonk boosts agent performance significantly by gathering in-depth feedback from reviews and surveys. As a result, it helps them with targeted coaching focusing on specific areas of improvement. It lets managers track agent progress over time through collecting feedback and identifying recurring performance patterns.
• The tool helps improve overall team productivity by systematically resolving performance bottlenecks.

Here is how TechMonk can improve your customer support through Gen AI-powered solutions.

Key Features

TechMonk helps e-commerce businesses not only with their customer support but also with other significant activities. Let us explore how beneficial TechMonk is to an e-commerce business.

• • Customer data platform : TechMonk gives e-commerce businesses a complete 360-degree view of customers by bringing customer data from different touchpoints to the same place. As a result, e-commerce businesses are efficient in giving customers personalised experiences throughout their journey.
• • Gen AI Bot : TechMonk fuels 2-way conversations across platforms through an efficient chatbot powered by Gen AI. This intelligent AI customer support chatbot can understand customer queries and respond effectively.
• • Omnichannel Communication : E-commerce businesses can offer customers personalised assistance, recommendations, and order updates through WhatsApp, SMS and emails. Therefore, the customers receive family updates and essential communications are always noticed.
• • Level 1 Automation of Support : TechMonk's Gen AI support improves the initial tier of customer support by handling level 1 customer queries. It frees support agents' time, allowing them to focus on more complex and critical issues. TechMonk's Gen AI bot reduces wait times and increases customer satisfaction.

In short, TechMonk is a platform that converts cold leads into loyal customers with high customer lifetime value. It improves customer engagement at different parts of the funnel, cutting down on drop-offs.

• • Attract : TechMonk attracts more customers through referrals from existing customers who are brand advocates, minimising customer acquisition costs.
• • Interact : A Gen AI bot makes hyper-personalised product recommendations and offers them to customers to build trust and drive conversions.
• • Convert : Easy tool to create personalised two-way conversational campaigns to re-engage customers who have dropped off with personalised offers and reminders.
• • Retain : Retain existing customers by incentivising them for their engagement through loyalty programs and engagement campaigns.

Pricing:

TechMonk is a complete solution for e-commerce business concerns, combining all the necessary tools. E-commerce businesses can access all these exciting tools from TechMonk at plans starting at ₹10,000 per month. View more Pricing plans from TechMonk.

2. Yuma

Yuma is an AI customer service tool that is pre-trained on e-commerce business processes. As a result, this Gen AI-powered tool can accurately identify customer queries and give them precise and timely responses. The tool ensures that the responses are human-like by maintaining a brand’s tone and personality while addressing customer queries.

Key Features

• • Auto-Pilot Mirror Agents : These AI agents autonomously converse with e-commerce customers and help them edit orders and pause subscriptions.
• • Helpdesk Widget : It reduces average handling times by quickly providing empathetic and grammatically correct responses to customers.
• • Omnichannel Solution : It offers personalised support in multiple languages through email chat, WhatsApp and social media platforms.

Pricing:

The pricing plans on Yuma start at ₹29496 per month. You can try the product for free during the first 30 days.

3. Tidio

Tidio is next on the list of the most impressive AI customer service tools. The tool can answer up to 70% of customer inquiries without a human agent's help. Tidio supports a dozen languages on any live channel and answers customers' questions in just 6 seconds. This AI supports platform users across e-commerce websites to boost sales with personalised discounts.

Key Features

• • Lyro AI Chatbot : Tidio's AI customer support chatbot, Lyro, can provide assistance to multiple customers at once so that e-commerce businesses can provide timely responses even during demand spikes.
• • Sales Agent : Lyro can provide e-commerce customers with specific details of products in the Shopify inventory and recommend them based on context, price, and season.
• • Works With E-commerce Business Data : Lyro provides customers with detailed responses by gathering them from an e-commerce business's data to minimise the probability of wrong answers.

Pricing:

The starter plan on Tidio costs ₹2444. This plan covers only 100 conversations per month. Tidio offers other pricing plans for businesses that need more conversations per month. They also offer a free plan for solo entrepreneurs with 50 conversations and other features.

4. Freshdesk

Freshdesk is an AI customer support tool that delivers an exceptional customer experience. It is easy to set up and use. It comes with a unified agent workspace, advanced ticket management, and team collaboration features. Its self-service feature empowers customers to help themselves and powers agents with a robust knowledge base.

Key Features

• • Freddy AI Agent : These AI-powered agents give e-commerce customers a personalised and conversational self-service experience.
• • Freddy AI Copilot : This AI assistant supports human agents through sentiment analysis, automates repetitive tasks, and saves time spent resolving customer issues.
• • Freddy AI Insights : The AI assistant provides insights and trends into customer behaviour to improve decision-making. It also enhances metrics like first response time and CSAT.

Pricing:

Freshdesk offers a free forever plant for two agents with limited features. Monthly subscription plans start at ₹1199 per agent. Their website offers more pricing plans with better features.

5. Zendesk AI

Zendesk AI is another remarkable AI customer service tool to consider. It is exceptional because it was built with billions of real customer service interactions. It can understand custom experiences and offer customers personalised support from the very first day. They have AI agents to resolve customer queries efficiently, even during high-demand periods.

Key Features

• • AI-powered bots : AI bots can understand customer interactions and offer your customers instant and personalised support.
• • Agent Copilot : Zendesk offers e-commerce customer support agents with insights and suggested replies. It can also execute agent-approved actions.
• • Anticipating Customer Needs : Zendesk empowers e-commerce businesses to forecast customer needs and customise their experience to capture potential customers.

Pricing:

Zendesk offers several plans for e-commerce, starting at ₹4635. E-commerce businesses can also customise their plans based on their requirements.

6. Balto

Balto guides AI agents in every call, assisting them with responses and measuring what works. It also alerts managers for key coaching opportunities, who can then reach out to the agents to improve their operations in real-time. It empowers e-commerce businesses to generate notes of a call with a single click.

Key Features

• • Balto AI Copilot : This generative AI-powered copilot enables customer support agents to autonomously score calls without any limitations or restricting templates. As a result, they focus more on improving conversations and not just on scoring them.
• • Real-Time Guidance : This will enable new customer support agents to confidently participate in customer conversations, improving ramp time by 65%.
• • Real-time Coaching : While training new customer support agents, managers receive real-time insights and coaching opportunities that pave the way to agent improvement.

Pricing:

No pricing details from Balto are available. You can book a demo or contact their team for more information.

7. Happyfox AI

Happyfox AI combines with customer support, making it faster, smarter, and more intuitive. It enhances customer support with intelligent insights and automation. As a result, e-commerce businesses can deliver services to their customers without delay.

Key Features

• • AI Agent Copilot : It assists customer support agents with crafting quick responses and recommending the best actions and knowledge articles. In addition the support agents can access more features with the ASKCopilot feature.
• • AI Resolve : With the AI Resolve feature, e-commerce businesses can offer quick and personalised answers to their customers with links to details.
• • AI Knowledge : It identifies opportunities for article creation from support tickets, building a comprehensive knowledge base for e-commerce businesses.

Pricing:

You can find a plan on Happyfox AI at ₹1180 per agent per month but with limited features. For more features, you can go for a costlier pricing plan.