9 Best AI Customer Service Tools
For E-Commerce in 2025

9 Best AI Customer Service Software Tools For E-Commerce

Wondering what is the best AI tool for customer service? Then, here’s the list of the top 10 AI customer service tools for e-commerce.

1. TechMonk

TechMonk is the best AI customer service tool available in the market today. This tool is built with e-commerce businesses in mind to empower them to offer uninterrupted personalised customer support with powerful AI support agents.

TechMonk’s AI support agents are intelligent, goal-driven agents designed to handle customer support tasks like tracking orders, processing returns, and resolving common queries. They operate autonomously, understand context, and take real action using integrated tools. The AI support agents do not just reply with canned responses.

For e-commerce brands, they reduce support load, shorten resolution times, and offer 24/7 responsiveness without increasing headcount. Their ability to personalise responses using customer data leads to higher customer satisfaction and lower churn. The result is a scalable support system that improves both operational efficiency and customer loyalty.

Here is why TechMonk stands out in the e-commerce landscape.

• • Instant Support : TechMonk's AI agents for customer support let you give your customers instant responses to common queries, and it reduces the workload of customer support agents. With TechMonk, e-commerce businesses can ensure round-the-clock customer service, reaching out to the customers wherever they are.
• • Omnichannel Communication : You can provide customer support through various channels, including the website, WhatsApp, and email. TechMonk’s support agents can handle multiple conversations at the same time, ensuring that all your customer queries are answered in time.
• • Ticket Management : TechMonk's GenAI support agent automatically generates and tracks support tickets across multiple channels. These tickets can be assigned to different agents based on their availability and expertise to ensure they are resolved promptly and efficiently. This ensures that customer queries never go unresolved.
• E-commerce businesses can easily track their open tickets on the dedicated Tickets Module and assign priority levels, ensuring that the important tickets are resolved at first. With a full record of customer issues and past interactions, it becomes easier for them to offer personalisation to customers.
• • Sentiment Analysis : AI support agents use enterprise-grade NLP to understand how your customers feel in real time. They can quickly pick up on emotions like frustration, urgency, or confusion during chats. This helps the AI respond in the right way or hand over the chat to a human when needed. It gives your customers better support, solves problems faster, and reduces drop-offs when it matters most.
• • Agent Module : TechMonk's unified inbox gives human agents a complete view of customer conversations across website email and WhatsApp. It also gives them customer details, their order details, and the ticket they have raised. This unified inbox makes customer support seamless as it transfers the full customer conversation history, details, and context from the AI bot to the human agent.
• • Feedback Management Capabilities : TechMonk boosts agent performance significantly by gathering in-depth feedback from reviews and surveys. As a result, it helps them with targeted coaching focusing on specific areas of improvement. It lets managers track agent progress over time through collecting feedback and identifying recurring performance patterns.
• The tool helps improve overall team productivity by systematically resolving performance bottlenecks.

Here is how TechMonk can improve your customer support through Gen AI-powered solutions.

AI Agent Builder To Effortlessly Build Custom AI Agents

TechMonk’s AI support agents are already exceptional at handling a range of customer support tasks with precision and speed. But if e-commerce businesses need more specialized or advanced custom AI agents, they can effortlessly build them using TechMonk’s intuitive AI Agent Builder. This builder lets users create enterprise-grade agents equipped with advanced NLP, sentiment analysis, and multilingual support.

By customising agents to fit unique business needs, e-commerce brands can deliver highly personalised, efficient, and scalable customer interactions across multiple channels. This flexibility helps e-commerce businesses to stay agile and competitive while enhancing the overall customer experience.

Full-Stack Marketing Platform That Makes TechMonk’s AI Support Agents Outstanding

TechMonk’s AI support agents are powered by its full-stack customer engagement tools. Let us explore what tools empower TechMonk’s AI agents for e-commerce.

• • Customer data platform : TechMonk gives e-commerce businesses a complete 360-degree view of customers by bringing customer data from different touchpoints to the same place. As a result, e-commerce businesses are efficient in giving customers personalised experiences throughout their journey.
• • Omnichannel Communication : E-commerce businesses can offer customers personalised assistance, recommendations, and order updates through WhatsApp, SMS and emails. Therefore, the customers receive updates and messages in the platforms they prefer.
• • Level 1 Automation of Support : TechMonk's Gen AI support improves the initial tier of customer support by handling level 1 customer queries. It frees support agents' time, allowing them to focus on more complex and critical issues. TechMonk's Gen AI bot reduces wait times and increases customer satisfaction.
• • Human Agent Escalation : The AI support agent transfers a customer's issue to a human support agent with the expertise to resolve it. While efficiently resolving customer issues on time helps you to build customer loyalty.

In short, TechMonk is a platform that converts cold leads into loyal customers with high customer lifetime value. It improves customer engagement at different parts of the funnel, cutting down on drop-offs.

• • Attract : TechMonk attracts more customers through referrals from existing customers who are brand advocates, minimising customer acquisition costs.
• • Interact : A Gen AI bot makes hyper-personalised product recommendations and offers them to customers to build trust and drive conversions.
• • Convert : Easy tool to create personalised two-way conversational campaigns to re-engage customers who have dropped off with personalised offers and reminders.
• • Retain : Retain existing customers by incentivising them for their engagement through loyalty programs and engagement campaigns.

Pricing:

TechMonk is a first-of-its-kind agent-as-a-service full-stack customer engagement platform for e-commerce. You can build custom AI agents, access pre-built agents, and the full-stack customer engagement tools with the Silver plans of ₹40,000 per month.

Want to know about other pricing plans or build a custom plan? View more Pricing plans from TechMonk.

2. Yuma

Yuma is an AI customer service tool that is pre-trained on e-commerce business processes. As a result, this Gen AI-powered tool can accurately identify customer queries and give them precise and timely responses. The AI customer support chatbot ensures that the responses are human-like by maintaining a brand’s tone and personality while addressing customer queries.

Key Features

• • Auto-Pilot Mirror Agents : These AI agents autonomously converse with e-commerce customers and help them edit orders and pause subscriptions.
• • Helpdesk Widget : It reduces average handling times by quickly providing empathetic and grammatically correct responses to customers.
• • Omnichannel Solution : It offers personalised support in multiple languages through email chat, WhatsApp and social media platforms.

Pricing:

The pricing plans on Yuma start at ₹29496 per month. You can try the product for free during the first 30 days.

3. Tidio

Tidio is next on the list of the most impressive AI customer service tools. The tool can answer up to 70% of customer inquiries without a human agent's help. Tidio supports a dozen languages on any live channel and answers customers' questions in just 6 seconds. This AI supports platform users across e-commerce websites to boost sales with personalised discounts.

Key Features

• • Lyro AI Chatbot : Tidio's AI customer support chatbot, Lyro, can provide assistance to multiple customers at once so that e-commerce businesses can provide timely responses even during demand spikes.
• • Sales Agent : Lyro can provide e-commerce customers with specific details of products in the Shopify inventory and recommend them based on context, price, and season.
• • Works With E-commerce Business Data : Lyro provides customers with detailed responses by gathering them from an e-commerce business's data to minimise the probability of wrong answers.

Pricing:

The starter plan on Tidio costs ₹2444. This plan covers only 100 conversations per month. Tidio offers other pricing plans for businesses that need more conversations per month. They also offer a free plan for solo entrepreneurs with 50 conversations and other features.

4. Freshdesk

Freshdesk is an AI customer support tool that delivers an exceptional customer experience. It is easy to set up and use. It comes with a unified agent workspace, advanced ticket management, and team collaboration features. Its self-service feature empowers customers to help themselves and powers agents with a robust knowledge base.

Key Features

• • Freddy AI Agent : These AI-powered agents give e-commerce customers a personalised and conversational self-service experience.
• • Freddy AI Copilot : This AI assistant supports human agents through sentiment analysis, automates repetitive tasks, and saves time spent resolving customer issues.
• • Freddy AI Insights : The AI assistant provides insights and trends into customer behaviour to improve decision-making. It also enhances metrics like first response time and CSAT.

Pricing:

Freshdesk offers a free forever plant for two agents with limited features. Monthly subscription plans start at ₹1199 per agent. Their website offers more pricing plans with better features.

5. Zendesk AI

Zendesk AI is another remarkable AI customer service tool to consider. It is exceptional because it was built with billions of real customer service interactions. It can understand custom experiences and offer customers personalised support from the very first day. They have AI agents to resolve customer queries efficiently, even during high-demand periods.

Key Features

• • AI-powered bots : AI bots can understand customer interactions and offer your customers instant and personalised support.
• • Agent Copilot : Zendesk offers e-commerce customer support agents with insights and suggested replies. It can also execute agent-approved actions.
• • Anticipating Customer Needs : Zendesk empowers e-commerce businesses to forecast customer needs and customise their experience to capture potential customers.

Pricing:

Zendesk offers several plans for e-commerce, starting at ₹4635. E-commerce businesses can also customise their plans based on their requirements.

6. Balto

Balto guides AI agents in every call, assisting them with responses and measuring what works. It also alerts managers for key coaching opportunities, who can then reach out to the agents to improve their operations in real-time. It empowers e-commerce businesses to generate notes of a call with a single click.

Key Features

• • Balto AI Copilot : This generative AI-powered copilot enables customer support agents to autonomously score calls without any limitations or restricting templates. As a result, they focus more on improving conversations and not just on scoring them.
• • Real-Time Guidance : This will enable new customer support agents to confidently participate in customer conversations, improving ramp time by 65%.
• • Real-time Coaching : While training new customer support agents, managers receive real-time insights and coaching opportunities that pave the way to agent improvement.

Pricing:

No pricing details from Balto are available. You can book a demo or contact their team for more information.

7. Happyfox AI

Happyfox AI combines with customer support, making it faster, smarter, and more intuitive. It enhances customer support with intelligent insights and automation. As a result, e-commerce businesses can deliver services to their customers without delay.

Key Features

• • AI Agent Copilot : It assists customer support agents with crafting quick responses and recommending the best actions and knowledge articles. In addition the support agents can access more features with the ASKCopilot feature.
• • AI Resolve : With the AI Resolve feature, e-commerce businesses can offer quick and personalised answers to their customers with links to details.
• • AI Knowledge : It identifies opportunities for article creation from support tickets, building a comprehensive knowledge base for e-commerce businesses.

Pricing:

You can find a plan on Happyfox AI at ₹1180 per agent per month but with limited features. For more features, you can go for a costlier pricing plan.

8. Gorgias

Gorgias is a leading customer service platform made for e-commerce businesses to make your support process smoother and more efficient. You can reach out to your customers through email, chat, or social media. Gorgias helps you manage all these channels in one place. With smart automation and routing, your team can reply faster and give better support.

Key Features

• • AI-Powered Ticket Automation : Gorgias uses AI to sort and organize customer tickets for you. It can automatically put them into the right categories and decide which ones are most important. This saves your support team time and cuts down on manual work.
• • Multichannel Support Integration : It brings together all your messages in one place. Whether it is email, live chat, social media, or SMS, everything appears on a single dashboard. This makes it easier for your team to handle every conversation smoothly.

Pricing:

The Basic plan of this AI customer support software costs ₹4,200 per month and includes 300 helpdesk tickets, giving you solid support without spending too much.

9. Aisera

Aisera gives you an all-in-one customer service AI software that helps improve how your customers feel about your brand. It uses smart conversational AI and automation to offer support anytime through chat, voice, and text. You can connect it with tools like Salesforce, Zendesk, and ServiceNow to make your work smoother and faster.

Key Features

• • AI-Powered Agent Assist : Aisera's AI Copilot helps your agents during live chats by offering helpful tips, articles from your knowledge base, and the next best steps. This makes their job easier and helps your customers get quick and accurate replies.
• • Conversational AI and Automation : The platform uses natural language processing and machine learning to understand what your customers are asking in real time. It can handle conversations on its own, so your team can save time and give faster replies.

Pricing:

Aisera offers custom pricing tailored to your business size and needs, so you only pay for what fits your support goals.