Turn every shopper into revenue
With AI agents that engage shoppers across channels, recover drop-offs, and streamline post-purchase. Drive conversions and store visits from assisted selling, faster follow-ups and always-on engagement
Leading Retail Brands
Trust TechMonk
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Increase In Revenue
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Increase In Repeats
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Reduction In CAC
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Customer Support Automation
Personal Shopper
Centralized store concierge on WhatsApp
Move customer conversations from personal P2P numbers into a brand-owned, centralized experience to drive
consistent customer experiences and to keep store teams focus on selling.
First-line assistance
for product questions, availability, pricing, policies, and recommendations
Assisted selling
curated options, comparisons, size/fit guidance, occasion-based suggestions
Appointment scheduling
store visits, callbacks, stylist sessions, pickups
Checkout assistance
cart building, customizations, payment links, order confirmation
Smart escalation
to the right store/stylist with full context, then hand back to AI for routine follow-ups
USE CASES
1:1 personalization
Deliver individualized journeys that adapt in real time, so every customer gets the right message, offer, and channel.
Next best action selection using customer intelligence
Dynamic content generation or template selection for each customer
Personalized cross-sell/upsell and product discovery experiences
Channel optimization based on preference and response history
Continuous learning from outcomes to improve future recommendations
Post-purchase concierge
Lower support load and improve satisfaction with AI Agents resolving 'where is my order' and returns workflows instantly, across channels.
Order status, delivery tracking, proactive delay updates
Returns/exchanges initiation, pickup scheduling, refund status and timelines
Warranty, quality, and policy clarifications with governed responses
Ticket creation/updates, routing and allocation
Seamless handover with summaries and full customer/order context
Customer retention to grow repeat revenue
Re-engage in-store customers with RFM-based, replenishment-aware, personalized outreach.
to drive repeat behaviour in customers on cohorts discovered by segmentation agent based on purchase cadence, engagement, behaviour and service signals
Loyalty & referrals concierge
Drive repeat purchase and advocacy with automated loyalty help, rewards journeys, and referral flows.
Points balance, tier benefits, redemption guidance, & rule explanations
Event-based rewards (purchase, milestones, birthdays) & proactive nudges
Referral link sharing, status tracking, reward confirmations
Personalized loyalty offers based on affinity, lifecycle, & value signals
Win-back and repeat-purchase journeys orchestrated across channels
Omnichannel guided selling
Turn browsing into purchases or store visits with real-time, low-friction support and smart escalation.
Product Q&A, comparisons, and objection handling during browse and PDP journeys
TEAM WORKSPACE
Unified inbox with smart handover for store teams
Unified Inbox
Single inbox across WhatsApp/Instagram/Web/Email with centralized history
Smart Assistance
AI summaries, recommended replies, and next-best actions to reduce handling time
Smart Routing
Smart routing to the right store/stylist (last store, last owner, skill-based fallbacks)
Agent Control
Easy 'take over' and 'return to AI' controls for smoother operations
Remarkable customer experiences with TechMonk.
Read our customer success stories
Furnishka: From Showroom-Centric Retailer to Omni-Channel Powerhouse
60%
Reduction in cost per qualified store visit
P3 India's Journey: From Transactional D2C to Data-Driven Loyalty
35%
Repeat customer rate
Parcos: Elevating Luxury Retail with AI-Powered Customer Engagement
81%
Increase in online revenue from baseline
Dus Minute: Powering Hyperlocal Commerce with WhatsApp AI
+40%
Faster steady-state community adoption
Goathlos: Winning Retention with Personalised AI in Sustainable Activewear
30%
Returns reduced via guided fit conversations
Heads Up For Tails: Building Pet-First Commerce with 24×7 AI
+25%
Repeat purchase frequency on consumables
In You: Lifting Repeat Purchases in Intimate Wellness with AI Journeys
+15%
Repeat purchase rate uplift on intimate wellness category
Mother's Foods: Driving Festive Campaign Uplift with AI Customer Journeys
+60%
Festive and Sadhya Campaign Uplift
VollSante: Scaling Clinical Conversations and Subscription Retention with AI
+15%
Subscription retention uplift on nutraceuticals
Whiteteak: Delivering Premium Customer Experience at Scale with AI
81%
First response time reduction
Ware Innovations: Shortening B2B Cycles with Artisanal AI Storytelling
+35%
B2B cycle acceleration with brand-grade conversations
Furnishka: From Showroom-Centric Retailer to Omni-Channel Powerhouse
60%
Reduction in cost per qualified store visit
P3 India's Journey: From Transactional D2C to Data-Driven Loyalty
35%
Repeat customer rate
Parcos: Elevating Luxury Retail with AI-Powered Customer Engagement
81%
Increase in online revenue from baseline
Dus Minute: Powering Hyperlocal Commerce with WhatsApp AI
+40%
Faster steady-state community adoption
Goathlos: Winning Retention with Personalised AI in Sustainable Activewear
30%
Returns reduced via guided fit conversations
Heads Up For Tails: Building Pet-First Commerce with 24×7 AI
+25%
Repeat purchase frequency on consumables
In You: Lifting Repeat Purchases in Intimate Wellness with AI Journeys
+15%
Repeat purchase rate uplift on intimate wellness category
Mother's Foods: Driving Festive Campaign Uplift with AI Customer Journeys
+60%
Festive and Sadhya Campaign Uplift
VollSante: Scaling Clinical Conversations and Subscription Retention with AI
+15%
Subscription retention uplift on nutraceuticals
Whiteteak: Delivering Premium Customer Experience at Scale with AI
81%
First response time reduction
Ware Innovations: Shortening B2B Cycles with Artisanal AI Storytelling
+35%
B2B cycle acceleration with brand-grade conversations
Voices of Trust Across Industries
TechMonk Advantage for Customers & Businesses
Beauty buyers expect a level of personalisation and discovery that no broadcast email can deliver. TechMonk's CDP and agentic campaigns gave us micro-segmentation that finally feels human at scale. Our drop-off recovery, repeat orders, and AOV have all improved meaningfully since go-live. The team is genuinely excited about every release we ship together.
Yash Shah
Head of D2C, Parcos
Frequently
Asked Questions
Have another question? Please contact
our team!
TechMonk's retail AI agent is specifically built to bridge online conversations and in-store visits — it can book complimentary in-store experiences like shade match sessions or styling appointments directly within a WhatsApp or web chat, and reserve products at the nearest branch with a pre-paid discount to incentivise the visit. The agent detects nearby store availability in real time and surfaces it during product recommendations, so the path from discovery to store visit is one seamless conversation. This means your digital touchpoints actively contribute to in-store traffic rather than cannibalising it.
Ready to deploy retail AI agents
in production
See how TechMonk helps retail teams centralize omnichannel conversations, protect relationship equity, automate workflows, and drive measurable outcomes—with governance from day one.
Schedule a Demo