Voice AI Agents that resolve, not just respond
TechMonk Voice Agents can understand context, execute actions, coordinate workflows, and stay observable reducing wait times, improving resolution, and keeping every interaction governed
Natural conversations that are multilingual with interruption handling and intent switching
Agent Insights
Monitor Voice AI Agent Performance
Resolution Metrics
Containment rate, transfer rate, first-call resolution
Time Metrics
Average handle time (AHT) and Average wait time
Cost Metrics
Cost per resolution / cost per call
Sales Lift
Drop-off recovery lift and conversion impact (for outbound)
Risk Control
Compliance metrics, guardrail triggers, verified vs unverified actions
Resolution Metrics
Containment rate, transfer rate, first-call resolution
Time Metrics
Average handle time (AHT) and Average wait time
Cost Metrics
Cost per resolution / cost per call
Sales Lift
Drop-off recovery lift and conversion impact (for outbound)
Risk Control
Compliance metrics, guardrail triggers, verified vs unverified actions
We Speak
your language
Equipped with over 25+ languages, our AI agents can understand,
adapt, and communicate with your diverse customer base.
USE CASES
Appointment scheduling & field-service coordination:
Use voice ai agents to book, reschedule, and coordinate real-world fulfilment.
- Book appointments (store, branch, doctor/garage visit, doorstep service)
- Route to nearest/available agent based on location, capacity, priority
- Confirm details on call; send calendar link & address via SMS/WhatsApp
- Handle reschedules/cancellations automatically with notifications
Sales & guided selling by voice AI agents both inbound and outbound
Convert more leads by answering objections and guiding customers to the next step without long wait times.
- Product discovery and eligibility pre-qualification
- Personalized recommendations and comparisons
- Manage CTAs: book meetings, send links, connect to experts.
- Follow-ups for incomplete journeys
Drop-off recovery calls
Bring customers back when they abandon a journey
- Trigger calls after events (application/cart started, KYC pending)
- Context-aware scripts personalized by stage and customer value
- Offer options: continue calls, switch to WhatsApp, or schedule callbacks.
- Frequency caps, quiet hours, suppression rules, compliance messaging
Payments, reminders & confirmations
Reduce missed payments and improve completion by combining voice clarity with clickable links.
- Payment due reminders with details
- Send payment links instantly via WhatsApp/SMS during the call
- Confirm payment and issue receipts/confirmations automatically
- Escalate to human for hardship, disputes, or exceptions
Service request automation
Complete service requests during the call instead of "we'll get back to you."
- Process change requests (address, nominee, plan) with verification
- Generate tickets, update CRM, trigger fulfilment workflows
- Provide reference numbers and next steps immediately
- Send confirmations and documents via email/WhatsApp post-call
24x7 Voice AI Agent for support
Resolve common queries end-to-end on voice and escalate only when needed with full context transfer.
- Order, account, policy & loan status + FAQs with identity verification
- Ticket creation, updates & SLA-aware routing
- Proactive in-call actions ('Request raised, confirmation sent')
- Post-call SMS/WhatsApp with links & next steps
- Warm transfer with context summary & next action
Frequently
Asked Questions
Have another question? Please contact
our team!
Traditional IVR forces callers through rigid menu trees — press 1 for billing, press 2 for support — with no ability to understand intent or take action. TechMonk's Voice AI agent holds a natural, two-way conversation: it handles interruptions, recognises mid-call intent switches (for example, a caller who starts asking about an order status and pivots to requesting a refund), and executes real actions like updating a CRM record or creating a support ticket on the spot. The result is a fully resolved call, not a routed one.
Ready to modernize voice with
agentic workflows
See how TechMonk Voice Agents reduce wait times, automate fulfilment, and improve CX—while keeping every call governed and auditable.
Schedule a Demo