Best Conversational Chatbot for
E-commerce in 2025

Businesses that use chatbots receive frequent positive feedback on their customer support. Still, as customer expectations evolve, there is some room for improvement.

Traditional chatbots can only give answers to specific customer queries based on keywords, and they are often too boring. Today, customers are looking for experiences that are more interactive and exciting. And that is where a conversational chatbot comes in.

A conversational chatbot improves customer interactions through two-way personalised conversations. It can understand customers' sentiments and assist them with everything from product discovery to order placement.

But which conversational chatbots meet changing customer expectations? We have compiled the best conversational chatbots for E-Commerce in 2025.

Best E-Commerce Conversational Chatbot of 2025

Here is a visual depiction of how businesses use chatbots.

Source: SmartBot

The best conversational chatbot for e-commerce include:

1. TechMonk

TechMonk is a revolutionary tool for e-commerce customer support. Its AI agent-powered conversational chatbots take customer support to the next level. Unlike the traditional chatbots in e-commerce that can answer only repeated queries, TechMonk’s Gen AI interacts with e-commerce customers, answering their questions, solving issues and executing actions.

It eliminates the restrictions of keywords-based answers by understanding customer intent, current conversation, customer overall context, enterprise knowledge, and current system context. TechMonk’s AI Agent-powered BOT has answers to and drives further customer action on the following:

• Order Tracking
• Cancelling Orders
• Product Discovery
• Personalised Recommendations
• Shopping Assistance

• • Seamless Product Discovery : TechMonk's Gen AI powered Sales Agent assists customers with product discovery through intelligent search capabilities and personalised recommendations. Through its product comparison features, TechMonk helps customers understand how similar products vary based on reviews, price and features.
• • Personalised Recommendations : TechMonk’s Gen AI powered Sales Agent gives e-commerce customers personalised recommendations based on their past interactions, browsing behaviour, and preferences. It continuously learns from user interactions to optimise product recommendations further.
• • WhatsApp Commerce : TechMonk’s Gen AI powered Sales Agent paves the way for seamless WhatsApp commerce, letting customers access the entire product catalogue. An e-commerce customer can browse through products and place orders on WhatsApp.
• Customers also receive personalised recommendations and offers on WhatsApp that encourage them to complete the purchase. Also, TechMonk ensures secure payments on WhatsApp through integrated payment gateways.
• • 24/7 Customer Support : With TechMonk’s GenAI powered support agent, e-commerce companies can offer round-the-clock customer support. It can instantly answer common inquiries, such as shipping information, product details, return policies, and availability. When it faces complex issues that need human intervention, it transfers the chat to human agents.
• Customers can raise support tickets themselves, or the chatbot can automate ticket generation. TechMonk delivers a frictionless shopping experience to e-commerce customers and offers comprehensive support at every stage. through integrated payment gateways.
  
  Here are the benefits e-commerce businesses gain from TechMonk’s Gen AI bots.

Key Features

• • AI Sales Agents :TechMonk lets e-commerce businesses build their own AI sales agents. These agents can hold conversations with your customers, guiding them through the purchase process until a sale is placed without human intervention.
• The AI Agents keep on learning from their conversations, constantly adapting the approach. As a result, our AI Agents bring your business better results every time.
• • AI Support Agent : E-commerce customers can also build their own support agents without coding on TechMonk. These agents can understand your customer's queries and answer them accordingly.
• It can also facilitate product discovery and give your customers personalised recommendations. The AI support agent is also capable of raising support tickets on its oen.
• • Customer Data Platform : TechMonk's e-commerce CDP brings together customer data from different sources, building customer intelligence. With this enhanced customer visibility, e-commerce businesses can offer personalised interactions through the conversational bot.
• • Customer Segmentation : TechMonk's By bringing customer data together, TechMonk helps e-commerce businesses precisely segment customers. Through Recency, Frequency, and Monetary Value (RFM) segmentation, it helps e-commerce businesses better understand customer behaviour. This is an important feature as it improves product discovery and personalised recommendations.
• • Omnichannel Communication : TechMonk’s conversational chatbots extend support on various communication channels, such as web chat, WhatsApp, and social media.
• • Unified Inbox : TechMonk offers a unified inbox for customer conversations to customer support agents, eliminating the need to switch between different communication channels.

Pricing:

TechMonk offers various subscription plans that businesses can choose from, starting at ₹20,000 per month. They can choose a plan that meets their business requirements.

2. IBM watsonx Assistant

IBM's watsonx Assistant is a conversational AI solution that helps organisations build generative AI assistants to offer their customers a seamless self-service experience. The customer service chatbots increase sales for e-commerce businesses by giving customers quick and accurate answers to their queries. Moreover, it boosts employee productivity and scales across the e-commerce business.

Key Features

• • Visual Builder : The watsonx Assistant visual builder helps e-commerce businesses create customised responses to customer queries and define the desired action.
• • Low-Code User Interface : IBM simplifies chatbot creation through a simple low-code user interface so e-commerce businesses can build conversation experiences within minutes. It also comes with various pre-built templates from which they can choose.
• • Multiple Channel Integration : IBM's watsonx Assistant helps e-commerce businesses engage with customers 24/7 through email, social media, SMS and webchat.

Pricing:

The Plus plan of watsonx costs businesses ₹11862.41, while they also offer a free version with limited features.

3. Verloop.io

Verloop.io is another top conversational AI chatbot for e-commerce businesses. It empowers customer interactions through conversational AI customer service solutions. With Verloop.io, e-commerce businesses can offer their customers round-the-clock support through chat support automation.

Key Features

• • Voice Automation : Verloop.io provides voice chatbots that can hold a conversation with e-commerce customers in multiple languages while maintaining a human-like tone. They can comprehend various dialects, accents and intents.
• • Agent Partner : The Agent Partner feature empowers customer support agents with intelligent tools that help them deliver seamless customer service. Therefore, it helps boost the service agents’ productivity and reduces average handling time.
• • Omni-channel Experience : Verloop.io empowers e-commerce businesses to reach customers across the website, eCommerce app, WhatsApp, Facebook and Instagram. As a result, the omnichannel e-commerce experience effortlessly transforms browsing into buying.

Pricing:

Verloop.io does not mention pricing plans on its website. Customers can contact its team to customise their plans.

4. Hatpik

Hatpik is an intelligent customer support tool built for e-commerce businesses to take care of their agents so that the agents can take care of e-commerce customers seamlessly. It optimises agent workflows by handling routine customer queries through automated agents.

It improves agents' productivity through real-time chat statistics, agent concurrency reports, and missed chat reports. It is an unparalleled solution for e-commerce businesses to keep their customers happy through timely responses and reduced wait times.

Key Features

• • AI Chat Summaries : Hatpik offers AI-powered chat suggestions in summary to ensure faster response times. Moreover, it helps support agents personalise interactions and effectively resolve queries.
• • AI-Assisted Responses : It empowers human customer support agents with AI-generated response suggestions based on past query resolutions and conversational context. This ensures that customer queries are quickly resolved.
• • AI-Powered Tone Enhancer : The AI assists customer support agents in adjusting tone and refreshing responses, reducing ambiguity and helping deliver effective replies.

Pricing:

Hatpik also provides no information on pricing. Businesses can contact their support team to customise a plan.

5. ChatBot

ChatBot empowers e-commerce businesses to convert customers and sell with a data-driven AI conversational chatbot. It ensures a high satisfaction rate and 24/7 customer support through its responses. It integrates with any e-commerce website or other resources to make itself an expert with the product. Businesses can also choose specific pages to train their AI models precisely.

Using the platform, e-commerce businesses can instantly create generative AI chatbots that are trained to meet their business requirements. The chatbots can then be integrated with a website, Messenger, or Slack.

Key Features

• • One-Click Templates : ChatBot comes with predefined flows for e-commerce businesses, specifically for skills such as product suggestions, discount offers, or lead collection.
• • Visual Builder : E-commerce businesses can build and adjust their conversational chatbot's flow with a simple no-code drag-and-drop builder.
• • AI Knowledge : E-commerce businesses can choose knowledge sources for their conversational chatbot to be used by AI Assist. Further, they can refresh the content and add new resources when necessary.

Pricing:

The plans on ChatBot start at ₹4405.63. The service also offers other important plans for e-commerce businesses.

6. Cognigy

For a business looking for chatbots that are both voice and chat-ready, consider Coginigy. It uses the power of generative AI for self-service, creating meaningful connections and building customer loyalty. It delivers human-like dialogues that are empathic and in hyper-realistic voices.

It empowers e-commerce businesses to offer their customers proactive support, ensuring customer satisfaction and revenue growth. It ensures swift and precise responses to customer queries without the customers having to repeat themselves. Moreover, it can manage millions of annual interactions and peak loads without compromising quality.

Key Features

• • Pretrained Chatbots : Cognigy's AI chatbots are pre-trained with terms related to e-commerce, such as consumer goods and electronic devices.
• • Loyalty Programs Support : The conversational bots can keep customers updated about their loyalty program status. Customers can easily understand their reward status and the benefits they earn from the program.
• • Global Language Support : By supporting languages from across the world, the customer support team is empowered to assist global customers.

Pricing:

Cognigy's website does not provide information about pricing plans. Therefore, businesses must consult the support team to develop a plan that meets their interests.

7. Aisera

Aisera is an important asset to e-commerce businesses as it helps them improve conversions through AI and automation. This conversational chatbot is designed to empower employees and improve customer experience through AI agents.

It automates routine tasks, ensuring that support agents can focus on complex and innovative work. With Aisera, e-commerce businesses can achieve substantial revenue, improve business value, and maximise agent productivity.

Key Features

• • Self-Service : Aisera ensures uninterrupted self-service for customers on any device that they are comfortable with. This eliminates the need for customers to wait for a customer service agent to resolve their queries.
• • Virtual Assistants : The virtual assistant helps e-commerce customers track orders, place orders, and change shipping addresses through the chat.
• • Personalised Offers and Recommendations : The conversational chatbot can give e-commerce customers personalised offers and recommendations, engaging effectively with customers.

Pricing:

Since Aisera hasn’t mentioned any fixed pricing plans, contact their team to customise them.

8. Yellow.ai

Yellow.ai is a Machine Learning chatbot that can hold a conversation with e-commerce customers through voice chat and email. The in-house LLMs ensure speed and accuracy in customer conversations. Over 1100 global brands trust Yellow.ai, and it supports over 35 channels to reach customers.

Key Features

• • Global Language Support : Yellow.ai supports over 135 global and regional languages and ensures human-like interactions through sentiment detection.
• • Dynamic AI Assistants : Yellow.ai empowers the customer support team with a tool that detects sentiments, imparts coaching insights, and suggests tone changes.
• • Enterprise-Grade Security : Yellow.ai ensures enterprise-grade security by protecting sensitive data and adhering to industry-leading security practices.

Pricing:

E-commerce customers can contact Yellow.ai.’s team to come up with a plan. But, before that, they can try a free version with limited features.