Key Highlights:
- What is ChatGPT Shopping? ChatGPT Shopping is revolutionising online shopping - now customers can browse and buy right from within ChatGPT - without ever having to leave the conversation.
- Is ChatGPT Good for E-Commerce? With millions of people chatting on ChatGPT every day, it makes total sense to be where your customers already are - on ChatGPT
- How Does ChatGPT Shopping Work?You just need to build your app on ChatGPT and then the AI agents do the rest - it's got shopping, support, and even product recs all sorted.
- Can Customers Pay Right Inside ChatGPT?Yep! Soon they'll be able to check out in seconds, right in ChatGPT - and that means a super smooth shopping experience.
Are you struggling to reach and engage your customers? Maybe you’re trying to connect with them on the wrong platform.
ChatGPT’s user base has grown massively over the years, turning it into one of the most active digital spaces today. Now imagine if your customers could explore and buy your products directly inside ChatGPT.
Sounds futuristic? It’s already becoming a reality with ChatGPT Shopping.
According to ChatGPT:
- • A new generation of apps that allow you to chat is here.
- • Developers can start building apps on ChatGPT using the new Apps SDK (preview).
- • Later in 2025, app submissions, reviews, and monetization will begin.
Let’s dive in and understand everything about ChatGPT Shopping and how it’s changing e-commerce.
What is ChatGPT Shopping?
ChatGPT Shopping lets your customers shop for their favourite products right inside ChatGPT. They can explore, compare, and buy without ever leaving the chat. From discovering products to checking out and tracking their orders, everything happens in one place.
There are two easy ways customers can find your business. They can either call your OpenAI app directly. Or they might come across it when ChatGPT naturally recommends it during a conversation, based on what they need or prefer at that moment.
Here’s what your customers can do on ChatGPT:
- • Product Discovery : Customers can find products as easily as asking a question. With just a few messages, they can discover exactly what they’re looking for. The process feels natural and effortless, almost like chatting with a store assistant who knows what they want.
- • Personalised Recommendations : Customers get product suggestions that match their taste and needs. These recommendations are based on their preferences and browsing history. This helps them find products that feel more personal and relevant.
- • Product Comparisons : Customers can compare products side by side. They can view key features, prices, and reviews in one place. This helps them understand the differences and make confident buying decisions.
- • Upsell Products : While browsing, customers can see related or upgraded products that enhance their shopping experience. They get to discover items that go well with what they’ve already picked. This not only adds value but also helps them explore better options.
- • Complete Checkout : Customers can complete their purchase right in ChatGPT once they’ve made a choice. They don’t need to switch to another site or app. They can pay and place their order in one simple flow without interruptions.
- • Order Tracking : Customers can stay updated on their orders in real time. They can ask about delivery status anytime and get instant updates. It’s easy and convenient since they don’t have to check multiple platforms.
- • Contact Support : If customers have a question or face an issue, they can reach out to support right inside the chat. Whether it’s about a product or an order, help is always just a message away.
- • Raise Support Tickets : When customers need further assistance, they can raise a support ticket within the chat. Their issues get recorded and tracked automatically until they’re resolved.
Why ChatGPT Is the Best Platform for E-Commerce Businesses Right Now
If you’re wondering why this is the best time to build your e-commerce app on ChatGPT, the numbers make it clear.
ChatGPT isn’t just another AI platform. It has become one of the most active conversational spaces on the internet. Millions of people use it every day to ask questions, get recommendations, and even shop for what they need.
Here’s what makes ChatGPT the most powerful place to connect with your audience today:
- • 193.33 million visits every day : Your products can reach millions of active shoppers every single day.
- • 800 million weekly active users as of 2025 : You get access to an unmatched audience ready to interact and engage.
- • 5.8 billion monthly visits : That’s endless chances for your products to be discovered.
- • Over 2 billion daily queries : Each one is a potential moment for your brand to be recommended.
- • 64.27 million app downloads : It proves how fast ChatGPT is becoming the go-to app for everyday use.
- • 2.5 billion prompts sent each day : Every conversation creates a chance for your brand to appear naturally in chat.
With numbers like these, ChatGPT isn’t just a passing trend. It’s where your customers already are. For your e-commerce brand, it’s the ideal place to reach an engaged audience and turn conversations into real conversions.
How Does ChatGPT Shopping Work for E-Commerce Businesses?
To start using ChatGPT Shopping, you first need to build an app within ChatGPT. Once your app is ready, customers can easily enable it in their settings and start exploring your products right inside ChatGPT.
Pretty simple, right? Let’s see how this works in real conversations.
How Do Customers Discover Your Products on ChatGPT?
When a customer asks ChatGPT for something like “I’m looking for a red jacket,” ChatGPT searches available apps and shows the best options. If your app is published on ChatGPT, it naturally recommends your products during the chat. Customers can see exactly what they’re looking for without leaving the conversation.
If customers already have your app enabled, they can directly call your app within ChatGPT. They can ask for something specific, like “Show me the latest sneakers.” Your app will open right away and display the most relevant options. This makes the whole shopping process smooth and seamless.
When customers interact with your app, AI agents built on platforms like TechMonk can handle their queries automatically. You connect your AI agents to the platform, and these agents respond based on what the customer needs.
If a customer wants to know their order status, the order management agent gives the latest update. If they ask for product ideas, the product management agent suggests items that fit their preferences. ChatGPT instantly connects customers with the right agent so they get accurate and relevant responses every time.
Can You Personalise the UI for Your Brand?
Yes, you can. OpenAI gives you full control to customise your app’s user interface. You can design how it looks, add buttons, images, and any design elements that match your brand’s style.
ChatGPT then displays your app’s custom layout just as you’ve created it. This helps your customers enjoy a familiar, branded experience while they shop.
Can Customers Directly Pay on ChatGPT?
Yes, according to ChatGPT, customers will soon be able to make payments right inside ChatGPT. At the moment, this feature works only on a few apps in the U.S. But it’s quickly expanding to more e-commerce businesses in real time.
Here’s how the process works.
- • Instant Checkout : When a product supports Instant Checkout, customers can tap “Buy” and confirm their order details. They can review shipping and payment information and complete the purchase right there in the chat. There’s no need to leave the conversation or visit another site.
- • Payment Options : Customers who already subscribe to ChatGPT can use the card saved on file to make a payment. They can also choose from other express payment options. This makes checkout feel fast, simple, and convenient.
- • Order Fulfillment : The merchant takes care of the orders, payments, and fulfillment through their own systems. ChatGPT works as a secure bridge that connects the customer and the merchant. It’s like having a digital personal shopper that handles everything smoothly.
What Does This Mean for Merchants?
- • Small Fee for Merchants : Merchants pay a small fee only on completed purchases. This doesn’t affect the price that customers see. It also doesn’t change how products appear in ChatGPT search results.
- • No Impact on Product Ranking : Instant Checkout doesn’t give any product special priority. When different merchants sell the same item, ChatGPT ranks them based on a few key factors. These include availability, price, quality, and whether Instant Checkout is turned on. This ensures customers always get the best shopping experience.
TechMonk: The Best Platform to Build Your OpenAI App For Your E-commerce Business
TechMonk is a next-level platform that helps you build strong AI Capital. AI Capital is a flexible portfolio of ready-to-use AI agents and intelligent software. These agents can understand, make decisions, and take action within your business workflows. They keep learning and improving over time, making your operations more efficient and effective.
With TechMonk’s Agent Builder, you can create and publish AI agents directly to ChatGPT. This allows you to bring your products and support right into customer conversations. Let’s see how these AI agents can make the customer experience smoother.
- • Personalised Recommendations : Your AI agents can suggest products that match each customer’s preferences, purchase history, and behavior. This creates a shopping experience that feels personal and relevant.
- • Product Discovery : Customers can chat naturally and find products easily. Your AI agents will show the most suitable options that match what they’re looking for, helping them discover exactly what they need.
- • Order Tracking : When customers ask for updates, your AI agents can share real-time information about their order status, shipment details, and delivery timelines right within ChatGPT.
- • Upselling and Cross-Selling : While customers browse, your AI agents can recommend related or upgraded products. These suggestions add value and help increase the average order value.
- • Customer Support : When customers need help, your AI agents can handle support queries directly in ChatGPT. They can process returns, resolve issues, and answer questions quickly and efficiently.
TechMonk’s Pre-Built AI Agents for Common Workflows
- AI Sales Agents : This agent manages your full sales process. It recommends products, guides customers through their journey, and handles upselling and cross-selling. It helps improve conversions and boosts your average order value.
- AI Support Agents : This agent takes care of common queries like order tracking, returns, and FAQs. It provides fast answers and ensures your support stays simple and efficient.
But that’s not all. With AgentMonk, TechMonk’s AI agent platform, you can build multiple custom AI agents and create agentic workflows with ease.
What if Your Business Needs a More Specific AI Agent?
When pre-built agents aren’t enough, you can use TechMonk’s Agent Builder to design and launch custom AI agents that match your unique workflows and support tasks.
- Tools Library : TechMonk gives you a ready set of tools, or you can build your own. These tools help your AI agents take real actions, such as raising support tickets or completing customer requests.
- Agents Library : You can choose from a wide range of pre-built AI agents for different engagement needs. If you want something more specific, you can easily build your own to fit your brand perfectly.
- Agent Flow :TechMonk ensures all your AI agents work together smoothly. It automatically assigns the right agent for each task, keeping responses quick, relevant, and effective.
Full Control Over Customer Interactions
Before your app is called, customers chat with ChatGPT. Once your app opens, your AI agents take over the interaction. This gives you complete control over how every conversation happens. Here’s how you can manage it.
- Testing Automation :With this feature, you can simulate chats between customers and your AI agents. You can review responses, product images, and other content before going live. This ensures everything works perfectly once real conversations start.
- Observability : You can track how your AI agents respond to different questions in a testing environment. This gives you full visibility and helps you make changes before customers interact with them directly.
- Guardrails : You can add guardrails to manage both input and output during chats. This keeps conversations on track and prevents irrelevant responses. It also ensures your customers always get a consistent and professional experience.
- Traceability :Traceability records every customer interaction on ChatGPT. You can review which agents were used, what answers they gave, and if any issues occurred. This helps you analyze and improve your AI agents continuously.
What Makes TechMonk Dominate Over Others?
What really makes TechMonk stand out? It’s the powerful full-stack customer engagement toolkit that boosts the performance of your AI agents. This toolkit gives your agents everything they need to engage customers better and deliver smarter experiences.
Conclusion
What if the next big wave of online shopping has already started rolling in - & you're still stuck in neutral waiting for the tide to change? The rise of ChatGPT shopping is already fundamentally altering the way people stumble upon and make purchases online.
And let's face it, if you don't jump on this bandwagon soon, you could be left in the dust with your business stuck in reverse.
If you want to stay out of the red, you can't afford to dismiss ChatGPT for e-commerce. And with TechMonk at your disposal - one of the pioneering AI agent platforms specifically designed to give e-commerce businesses a leg up - you can get your app up & running in no time.
Don't just sit around - book a call with TechMonk and see just how your brand can take advantage of the AI agent revolution in ChatGPT to propel ahead of the competition.
Unlock Seamless Shopping Experiences. Start Building Your ChatGPT App Today!
FAQs
What is a ChatGPT Shopping Assistant?
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