Which is The Best AI Agent for Marketing
in 2026 for E-Commerce?

Which Is The Best AI Agent for Marketing In E-Commerce?

The best AI agents for e-commerce marketing are:

Wondering why they are the best AI for marketing? Let’s explore the features that make them stand out and who should choose these tools.

1. TechMonk

TechMonk helps its customers build and run high-scale consumer businesses by powering autonomous agents that optimise every consumer interaction, creating personalised customer journeys and experiences. The TechMonk platform is built on agentic workflows that use advanced AI Agents and a comprehensive full-stack marketing toolkit to reduce customer acquisition costs, improve customer lifetime value, increase repeat purchases, and build customer intelligence.

What really sets TechMonk apart is its comprehensive approach. It does not just offer AI agents. It provides a comprehensive marketing platform that integrates with the systems you already use. It helps you improve the entire customer journey.

Why Is TechMonk the Best AI Marketing Agent for E-Commerce?

• Pre-built AI Workflows:

• AI Sales Agent helps automate your sales process. It guides customers through product questions, gives personalised recommendations, and brings back abandoned carts.
• AI Support Agenthandles customer questions, returns, order tracking, and complaints in real time. It uses sentiment analysis to move complex issues to human agents when needed.

• AI Agent Builder :

TechMonk’s AI Agent Builder gives you the flexibility to create custom AI agents that fit your needs. This makes sure each agent works with your goals and what your customers expect.

Here are the key parts that make up TechMonk’s Agent Builder:

Tools Library

The Tools Library has a wide collection of ready-made tools. These help you build your custom AI agents and add more functions to them. If you need, you can also create your own tools to add new features.

Here are the types of tools you can find and build in the Tools Library:

More Than Just a Sales Agent: TechMonk’s Full-Stack Marketing Tools

TechMonk’s AI Sales Agent does more than handle sales. It works with a full marketing system that is built for e-commerce. These tools help the AI do more and make a bigger impact across your entire customer journey.

• Text Tool : This tool is great for simple text interactions like greetings, FAQs, and quick questions.
• API Tool : The API Tool helps you connect your AI agents to external APIs so they can get or send data.
• Code Tool : The Code Tool lets you run your own code to create custom tools.
• RAG Tool : The RAG Tool lets agents upload and search documents to give accurate answers to customer questions.
• Form Tool : The Form Tool helps you collect and manage data from customers with easy-to-customise forms.

• Agent Flow: Creating Efficient Workflows

TechMonk’s Agent Flow feature enables you to design workflows by assigning different tasks to various agents. This ensures that each agent performs the task for which it is best suited. It helps you work more smoothly and efficiently.

TechMonk’s Orchestrator is the main part of the agentic workflows. It ensures that every customer message is directed to the correct AI agent. When a customer asks a question, the Orchestrator reviews the request and assigns the agent who is best equipped to answer.

How to Ensure Custom AI Agents Perform Exactly the Way You Want

You may wonder how much control you get over your AI agents. With TechMonk’s Agent Builder, you shape them exactly the way you want. You set every detail and keep the experience steady across all customer interactions. You may ask why this level of control matters. It helps you build agents that act the way your business expects.

• Strict Guardrails : Set clear input and output rules. These rules accept only valid inputs and keep responses accurate. They also stop misuse and protect your system. Guardrails keep strong quality control and steady reliability.
• Testing Automation :Train and test your AI agents anytime using an LLM Judge. This helps you feel sure that customers get accurate and relevant answers. It also lets you refine agents when new needs come up. You may ask why regular testing is useful. It helps you improve your agents with clear feedback.
• Observability of Workflows : Watch your AI agents work inside your workflows in real time. You see how they handle queries and how they build responses. This helps you spot issues fast and improve how your agents interact with customers. You may ask how this supports your daily work. It gives you a clear view of what the agent does at each step.
• Traceability of Conversations :Track AI agent conversations across different channels. You see how they form responses and why they choose certain answers. This helps you find areas that need quick improvement. You may wonder how this helps your decisions. It gives you clarity on what to fix right away.
• Tracking AI Agent Performance :Measure your AI agent’s performance by checking reasoning, response time, and latency. These insights help you improve efficiency and make your agents perform better over time. You also stay aware of how they respond in different situations.

The Full-Stack Marketing Platform: What Sets TechMonk Apart

• Customer Data Platform : TechMonk’s Customer Data Platform puts all your customer data in one place. This makes it easier for you to segment your customers and see how they behave. With data from different touchpoints combined, you can connect with your customers in a personalised and focused way.
• Behavioural Segmentation : TechMonk uses smart behavioural segmentation to group your customers based on how they shop, what they do, and what they browse. This helps your AI agents send messages, offers, and recommendations that fit each group.
• AI-Powered Campaigns : TechMonk lets you run campaigns that use AI to bring back inactive customers, get repeat orders, and boost your conversions. With behavioural data, the platform automates your retention campaigns, sends messages, and gives discounts that match what your customers need. This keeps them coming back and helps your sales and loyalty grow.
• Personalisation Platform : This tool helps your AI agents suggest products and messages that match each customer’s behaviour and preferences. It creates a more personal and relevant experience for every shopper.
• Ticket Management : When human agents need to help, they get the full customer profile and past chat records. This makes sure the support feels smooth and connected as the customer moves from AI to human.
• Omnichannel Communication : Your AI agents can chat with customers through a web bot, WhatsApp, social media or email. This keeps the experience consistent, no matter where your customer is.

Who is the Marketing AI Agent for?

E-commerce businesses that are looking to automate customer interactions, enhance sales processes, and personalise marketing efforts. It is perfect for companies seeking a comprehensive, customisable platform to streamline workflows and provide personalised customer experiences.

Pricing:

Begin your AI Capital journey with TechMonk’s AgentMonk plan at a price of 750 dollars per month. It gives you a strong AI Agent platform that supports sales, support, and customer engagement.

You may wonder what you get in this plan. The plan includes four thousand monthly chat conversations. You can add more chats at a price of zero point one eight dollars for each extra conversation.

You get every essential tool in one place. You work with GenAI-based AI Agents for Customer Interaction, a Human Agent Module, a Customer Data Platform, an Agent Builder, Integrations, and Analytics. All of this sits inside one Agentic AI Platform. You no longer juggle different tools because AgentMonk brings everything together into one simple platform with:

2. Botpress

Botpress is an open-source conversational AI platform that helps you build, deploy, and monitor AI agents powered by large language models. It provides a flexible and scalable solution to automate marketing tasks, enhance customer engagement, and simplify workflows.

Who is the Marketing AI Agent for?

It is for e-commerce businesses that want to automate customer interactions, personalise marketing efforts, and use AI solutions in their systems.

Why Choose Botpress?

• • Automated Lead Management : Botpress captures data from every interaction with a lead. It updates CRM records instantly so profiles stay current. This helps e-commerce businesses manage customer information without manual work.
• • Personalised Multi-Channel Engagement : The platform creates emails, messages, and ads that match each lead’s preferences, behaviour, and industry. It updates messaging automatically as users interact with content. Botpress recommends content and products that match the lead's interests.
• • Real-Time Campaign Analytics : Botpress provides real-time dashboards for key metrics. It tracks engagement across channels to see what works. This visibility lets e-commerce marketers optimise campaigns quickly and achieve better results and ROI.

Pricing:

The Plus subscription plan is priced at $89 per month and also includes a $5 monthly credit for your AI Spend.

3. Salesforce Agentforce

Salesforce Agentforce is a suite of AI agents that assist with various aspects of e-commerce. They work in marketing, sales, service, and commerce. These agents employ advanced reasoning to make informed decisions and take prompt actions using real-time data. They focus on improving efficiency and customer satisfaction.

Who is the Marketing AI Agent for?

E-commerce businesses that want to automate marketing tasks, personalise customer interactions, and use AI insights to make their campaigns better.

Why Choose Salesforce Agentforce?

• • Automated Campaign Management : Agentforce can create, personalise, and optimise marketing campaigns. It does this by analysing customer data and behaviour. This reduces manual work and helps make marketing more targeted and effective.
• • Enhanced Customer Engagement : Using AI agents, e-commerce platforms can offer personalised shopping experiences. This includes product recommendations and real-time help through chatbots and virtual assistants. Customers get timely and relevant information, which boosts satisfaction and loyalty.
• • Streamlined Order Management : Agentforce can automate order processing tasks like tracking, returns, and exchanges. It does this by working with existing e-commerce systems. This automation streamlines order fulfillment and enhances the customer experience.

Pricing:

Agentforce charges $2 per conversation and provides an Out-of-the-box Service Agent along with an Agent Builder. You can manage conversations effectively and create custom AI agents that suit your business needs.

4. Assistents AI - Ampcome

Assistents AI offers a suite of intelligent agents that help automate and improve many parts of e-commerce. Their solutions cover customer support, personalised shopping experiences, inventory management, and more.

Who is the Marketing AI Agent for?

It is for e-commerce businesses that want to streamline their operations, engage customers better, and use AI for personalised marketing strategies.

Why Choose Assistents AI?

• • Automated Customer Support : Assistents AI provides 24/7 customer support through AI agents that can handle inquiries, process orders, and manage returns. This automation lowers the workload for human agents.
• • Personalised Shopping Experiences : The platform uses AI to study customer behaviour and preferences. It gives personalised product recommendations and shopping journeys.
• • Dynamic Pricing and Inventory Management : Assistents AI uses AI algorithms to track market trends, competitor pricing, and demand changes. It helps set dynamic pricing strategies. It also improves inventory management by predicting demand and automating restocking processes.

Pricing:

You will not find any fixed subscription plans. You can reach out to their team to get pricing plans tailored for your needs.

5. Verifast AI

Verifast AI is a generative AI platform that helps you boost e-commerce sales and customer support with intelligent, human-like interactions. It connects easily with platforms like Shopify and WhatsApp. It offers personalised shopping experiences, real-time help, and automated support. All of this helps you increase conversions and make customers happy.

Who is the Marketing AI Agent for?

It is for e-commerce businesses that want to automate customer interactions, personalise shopping experiences, and improve support without using live agents.

Why Choose Verifast AI?

• • Multilingual Real-Time Engagement : Verifast AI can work in more than 100 languages. This enables e-commerce stores to communicate with customers worldwide in their preferred language. It removes language barriers and builds trust.
• • Personalised Product Recommendations : The AI looks at customer behaviour and preferences. It gives tailored product suggestions to help you increase average order value and conversion rates.
• • Automated Support and Lead Generation : Verifast AI can take care of customer inquiries at any time of the day. It resolves support tickets and generates leads without human help. This automation reduces operational costs.

Pricing:

The Starter plan of Verifast AI is priced at $99 per month, catering to e-commerce stores with approximately 30,000 visitors.

6. Kore.ai

The Kore.ai Agent Platform is an enterprise-grade solution that enables you build, deploy, and manage advanced AI applications. It has a full suite of tools, including multi-agent orchestration, no-code development, and advanced data integration. These tools enable you to create intelligent, scalable, and secure AI agents tailored to your specific needs.

Who is the Marketing AI Agent for?

E-commerce businesses that want to automate customer interactions, personalise shopping experiences, and improve marketing strategies with advanced AI.

Why Choose Kore.ai Agent Platform?

• • Multi-Agent Orchestration : The platform enables different AI agents to collaborate effectively. It can handle complex workflows and task automation. This helps e-commerce businesses manage customer interactions, such as product questions and post-purchase support.
• • Advanced Data Integration : The platform integrates with over 100 enterprise applications, including CRM, ERP, and customer service tools. This provides AI agents with access to comprehensive business data. This leads to more effective product recommendations and targeted marketing efforts.

Pricing:

Their pricing plans are not fixed, so you can get in touch with their team to create custom plans that meet your needs.

7. Ada CX

Ada CX offers an AI-powered customer service platform that helps you automate and enhance various aspects of e-commerce. Their solutions cover customer support, personalised shopping experiences, order management, and more.

Who is the Marketing AI Agent for?

E-commerce businesses that want to make their operations smoother, engage customers better, and use AI for personalised marketing strategies.

Why Choose Ada CX?

• • Automated Customer Support : Ada CX gives you 24/7 customer support through AI-driven agents. They can handle questions, process orders, and manage returns. This automation lowers the workload for human agents.
• • Personalised Shopping Experiences : The platform utilises AI to analyse customer behaviour and preferences. It provides product recommendations and shopping journeys tailored to each customer. This improves the shopping experience. It also spikes customer engagement and conversion rates.
• • Order Management Automation : Ada CX automates order processing tasks like tracking, returns, and exchanges. It works with your existing e-commerce systems. This automation streamlines order fulfilment and enhances the overall customer experience.

Pricing:

Since they do not offer fixed subscription plans, you can reach out to their team to discuss and create pricing plans that match your requirements.

8. Relevance AI

Relevance AI gives you a dynamic way to manage customer service. It uses machine learning and AI to automate and personalise interactions. You might ask how this helps your team. It adapts to your needs and delivers support that fits your workflows. If you want to improve your customer experience with smarter and data-driven interactions, Relevance AI gives you a strong start.

Key Features:

• • Personalised Customer Interactions : Relevance AI uses machine learning to study customer data and share personal responses. This leads to timely and relevant conversations that lift satisfaction.
• • Automated Case Resolution : The AI agent resolves routine issues on its own. This enables your team to focus on complex cases and grow your operational efficiency.
• • Advanced Analytics and Insights : Relevance AI offers clear insights from customer conversations. This helps you improve your service strategies and make better data-driven decisions.

Pricing:

Relevance AI offers monthly and annual plans that grow with e-commerce teams. Larger enterprises can request a custom plan that fits their goals.

9. Braze

Braze gives you an intelligent way to manage customer engagement. It automates and personalises interactions so your customers receive timely and consistent support. You may ask how this helps your retention efforts. Braze strengthens loyalty with AI-driven support that feels relevant and steady.

Key Features:

• • Omnichannel Messaging : Braze helps you engage customers across many channels like email, push alerts, and in-app messages. This creates smooth support and personal experiences wherever your customers are.
• • Personalised Campaigns : The AI agent automates personal offers and messages based on behaviour. This helps you create tailored experiences that lift engagement and conversion.
• • Real Time Analytics : Braze gives you real-time analytics so you can track performance with clarity. This helps you improve service strategies and refine your marketing efforts.

Pricing:

Braze does not offer fixed plans. You can request a custom plan that matches your needs.

Comparing The Best AI Marketing Agent for E-Commerce