AI-Powered Voice Assistance: Best Tools
to Watch in 2026

Are you ready for a future where customer interactions feel human, even when handled by machines? Businesses are adopting AI agents more than ever. AI voice agents help deliver faster, smarter, and more personalised support.

The shift is clear:

• By 2026, around 80% of companies will use AI-powered voice technology in their service operations.
• 89% of customers prefer brands that provide support through Voice AI technologies.

For future-ready brands, there is no doubt about adopting AI voice agents. The only thing that matters now is choosing the right AI-powered voice assistance solution for 2026.

Meet 11 Top-Rated AI-Powered Voice Assistance Tools for 2026

1. TechMonk

TechMonk helps you create strong AI Capital for your business. AI Capital is a collection of ready-to-use AI agents and smart software that can perceive, decide, and act inside your workflows. These agents improve over time, which makes your operations more powerful.

The AI agents work smoothly with your teams and systems. This is where you unlock the true power of personalisation at scale. By using advanced AI agents and agentic workflows, TechMonk helps you optimise every customer interaction. You can design journeys that are personal and deliver real results.

Capabilities of Voice AI Agents

TechMonk’s AI voice agents handle many types of customer interactions, just like a human agent. They do more than provide automated answers. They bring efficiency, personalisation, and smooth communication to your business.

They go beyond just answering questions. They follow up with customers after interactions, so nothing is left unfinished. They provide customer support, solve issues, and make sure customers get the help they need.

They also provide sales and product recommendations, guiding customers to the right choices. They manage post-purchase interactions, ensuring satisfaction and encouraging repeat business. Your customers feel like they are talking to a real agent, not a system.

• Natural Voice Outpu : The voice AI agents sound natural in every conversation. You can ensure that the AI agents matches your brand’s tone and personality. You can even give different voices to different agents.
• Natural Language Understanding : TechMonk’s voice AI agents understand different accents and dialects. They support all languages, so language barriers never stop communication. This lets them engage with customers from anywhere in the world.
• Human-Like Interaction :These agents are designed to act and sound as human-like as possible. They excel in two areas:
  • Voice quality: Conversations sound real.
  • Conversation style: Speech flows naturally like a human conversation.
• Communication Channels : TechMonk’s voice AI agents do not just work with text. They support multiple channels, including PSTN calls and WhatsApp voice calls.

Building Custom AI Agents With TechMonk

When your customer service needs go beyond basic voice agents, TechMonk’s AI Agent Builder comes in. With this builder, you can create custom AI agents tailored to your business needs.

• Tools Library : TechMonk offers a library of ready-to-use tools. You can also design your own. These tools help your voice agents take real actions, like making follow-up calls, handling inquiries, or completing customer requests.
• Agents Library : Choose from many pre-built AI agents for different engagement needs. If you need something more specific, you can build your own agent. This way, it fits your brand’s voice and aligns with your goals.
• Agent Flow :TechMonk’s Agent Flow lets you create multiple workflows with the right AI agents. The orchestrator assigns the right agent to each task. This keeps responses relevant and effective.

Ensuring Your Voice Agents Work at Their Best

• Guardrails: Guardrails make sure responses stay accurate and safe. You set clear rules for inputs and outputs, preventing harmful replies or prompt hacks.
• Observability: Observability lets you track your agents in real time. You can see how they interact and measure response quality.
• Traceability: Traceability records every action your agents take. This ensures accountability and provides insights to spot trends and improve results.
• Tracking AI Agent Performance: TechMonk lets you evaluate how your agents perform. You can quickly find areas to improve and fine-tune them for better outcomes.
• Testing Automation: Automated testing checks your agents before they go live. This fixes issues early and ensures top performance from the start.

A Full-Stack Marketing Platform That Enhances TechMonk’s Voice AI Agents

• One-on-one Personalisation : TechMonk’s voice agents make every interaction personal. They use customer behavior and preferences. From product recommendations to support queries, your agents deliver responses that feel tailored and relevant.
• Customer Data Platform : The Customer Data Platform gives agents real-time access to customer information. They can use purchase history, profiles, and multi-channel interactions to provide accurate and context-aware replies.
• Behavioural Segmentation: :TechMonk’s agents group customers based on actions, like past purchases or engagement levels. This allows for more targeted recommendations and promotions, improving satisfaction and conversions.

Pricing

Invest ₹50,000 per month in TechMonk’s AgentMonk plan and take the first step toward building your AI Capital. This plan serves as your complete AI Agent platform for sales, support, and customer engagement.

Wondering what’s included? You get 4,000 chat conversations every month. Need more? Simply add more at ₹12 per extra chat or ₹18 per voice minute.

With AgentMonk, you get an all-in-one Agentic AI Platform packed with everything you need — GenAI-based AI Agents, Human Agent Module, Customer Data Platform, Agent Builder, Integrations, and Analytics.

Forget managing multiple tools — AgentMonk brings it all together in one powerful platform with:

2. Agentforce Voice

Agentforce Voice helps you create seamless, natural, and real-time conversations with customers across phone, web, and mobile. It connects AI voice agents with Salesforce to make every interaction personal and context-aware. This platform helps you build trust and scale customer service easily. It also provides consistent and continuous support across all communication channels.

Key Features:

• • Unified Build Experience : Agentforce Voice makes it easy to build and deploy voice agents. It uses the same simple, low-code tools you already know from Agentforce Builder.
• • Customisable Voices for Brand Consistency : Agentforce Voice offers a wide range of natural, high-quality voices. You can choose a voice that match your brand’s tone and personality.

Pricing:

The Pay as you go plan lets you start using Agentforce without any upfront payment. You pay only for what you use and when you use it.

3. Yellow.ai

Yellow.ai’s VoiceX is an advanced voice AI platform that transforms customer service with natural and engaging conversations. It uses features like active listening and context switching to connect with customers better.

VoiceX can handle both simple and complex queries with empathy. It helps you increase customer satisfaction by up to 60% and reduce operational costs by the same amount.

Key Features

• • Context-Aware Conversations : VoiceX creates human-like conversations that feel real and natural. It checks past tickets and issues across channels to keep context during interactions.
• • Multilingual Support : VoiceX supports over 135 languages. It helps you connect with customers across the world while keeping every interaction personal. The AI can switch between dialects and adjust tone based on the region.

Pricing:

There are no standard plans. So their team will help you create one that fits your needs.

4. Gaia from Lindy AI

Gaia, powered by Deepgram Flux, is the world’s fastest AI phone agent. It handles everything from simple scheduling calls to complex support tickets with ease. Gaia works 24/7 and integrates perfectly with your business systems. It listens, understands, and acts instantly. This helps you lower costs, boost productivity, and improve customer satisfaction.

Key Features

• • Seamless System Integration : Gaia connects easily with your existing systems like CRM, knowledge base, and ticketing platforms. It pulls in context automatically to deliver accurate and personalised responses.
• • Enterprise-Grade Security and Compliance : Gaia follows strict security standards to keep your business and customer data safe. It meets SOC 2, GDPR, and AES-256 encryption standards.

Pricing:

The Business plan costs ₹17,600 with a limit of 20,000 credits each month. If your business needs more credits, you can contact their team to get a custom plan.

5. Tabbly

Tabbly is a powerful AI voice platform built to manage human-like voice conversations across many industries. It helps you run massive AI calling campaigns without any trouble. Every conversation feels natural and smooth. The platform offers features that make it perfect for improving customer service, sales, and overall efficiency.

Key Features

• • Bulk AI Calling at Scale : Tabbly lets you run thousands of AI calls at once without losing quality. You can reach a large number of customers easily and reduce the need for manual calls. This helps lower your operational costs.
• • Natural Conversations with Low Latency : The AI voice agents deliver responses in under 300ms. This keeps conversations fast and natural. The AI also handles interruptions smoothly, making interactions feel more human.

Pricing:

6. Talkdesk

Talkdesk is an exceptional cloud-based contact center platform that improves customer service using AI insights and human expertise. It offers a unified and scalable solution that supports communication across multiple channels.

With features like intelligent routing and proactive outreach, Talkdesk helps streamline customer interactions. It reduces handling time and improves results for both agents and customers.

Key Features

• • AI-Powered Agent Workspace : Talkdesk gives agents one unified workspace where AI and humans work together. Agents get full context for every interaction, which helps them respond faster and more efficiently. AI agents summarise past conversations and suggest next steps.
• • Intelligent Routing : Talkdesk uses orchestrated AI to connect every customer inquiry to the right agent or AI agent instantly. Customers reach the right person without waiting too long.

Pricing:

The CX Cloud Voice Essentials plan costs ₹9,300 per user each month and includes only the voice agents.

7. PolyAI

PolyAI is a conversational AI platform that helps businesses deliver natural and scalable customer interactions. It combines empathy with smart automation to create personalised experiences.

Key Features

• • Omnichannel Support : PolyAI helps you connect with customers through voice, chat, SMS, social media, and more. It ensures a consistent brand experience on every platform.
• • Empathy-Driven Conversations : PolyAI brings emotional intelligence and artificial intelligence together. It creates conversations that feel real and empathetic.

Pricing:

To get a plan that suits you, contact their team since they don’t have fixed pricing.

8. SquadStack

SquadStack offers a smart way to scale your customer service and sales operations. The AI voice bots automate key tasks like lead qualification, appointment scheduling, and order confirmations. With these capabilities, you can improve customer experience, boost efficiency, and reduce costs.

Key Features

• • Feedback and Survey Calls : The platform helps you collect feedback from customers in a structured way. This gives you useful insights about your products and services.
• • Advanced Analytics and Reporting : It provides detailed analytics and reports that help you track campaign performance. Its custom dashboards show data so you can optimise processes and make better decisions.

Pricing:

They offer flexible pricing, and you can contact their team to get your plan.

9. Genesys

Genesys offers a powerful AI virtual agent platform that helps you deliver customer service with natural conversations. It fits easily into your existing customer experience workflows. Genesys uses advanced AI to understand customer intent, provide accurate answers, and collect useful information.

Key Features

• • Dynamic Integration with Customer Data : Genesys Virtual Agent connects with customer data in real time. It uses this information to give personalised responses based on customer history and preferences.
• • Seamless Handover to Human Agents : The virtual agent handles routine questions easily but knows when a customer needs advanced help. When that happens, it smoothly transfers the conversation to a human agent.

Pricing:

Pricing depends on your needs, so their team can help you get the right plan.

10. Voice AI

Voice AI gives you an enterprise-ready solution to scale customer interactions with advanced AI voice chatbots. You can deploy it either on-premise or in the cloud. It enables real-time, natural conversations that improve satisfaction and reduce costs. With multilingual support, Voice AI helps you create personalised experiences for global customers. It also manages both inbound and outbound calls to streamline communication and maintain high-quality interactions.

Key Features

• • Inbound and Outbound Calls : Voice AI agents manage both inbound and outbound calls with ease. You can handle customer questions and send follow-up calls quickly.
• • 24/7 Multilingual Support : Voice AI supports over 135 languages and runs around the clock. It lets you reach customers anywhere and communicate in their local language. This ensures every conversation feels personal and relevant, improving customer satisfaction across regions.

Pricing:

There are no fixed plans available, so you can reach out to their team for details.

11. JustCall AI Voice Agent

JustCall’s AI Voice Agent handles both inbound and outbound calls smoothly. It ensures a seamless customer experience at all times.

The agent qualifies leads, answers common questions, books meetings, and transfers calls when needed. By automating these tasks, you can increase your response speed and provide consistent, reliable support that keeps customers engaged.

Key Features

• • Instant Lead Qualification : The AI instantly answers calls and qualifies leads by asking the right questions. It collects details and schedules meetings during the same call.
• • FAQ Resolution : The AI voice agent handles a wide range of frequently asked questions using your existing help content or knowledge base. It provides quick, consistent answers in real time.

Pricing:

The base plan costs about ₹9,600 per user each month. To use voice agents, you need an add-on that costs ₹88 per minute or a higher-priced option.