The Ultimate 10 AI Shopping Assistant
Tools for E-commerce in 2026

Which is the Best AI Shopping Assistant for E-commerce in 2026? Top 10 Picks

The best AI shopping assistants for e-commerce websites are:

1. TechMonk

TechMonk’s AI Shopping Assistant gives your business a smooth and personal shopping experience for every customer. It supports every stage of the shopping journey. Your customers get the right product suggestions, quick help, and guidance whether they are browsing or completing their purchase.

What Does TechMonk’s AI Sales Agent Do as a Shopping Assistant?

TechMonk’s AI Sales Agent works like a personal shopping assistant for the entire customer journey. Let’s look at how it helps:

• • Product Discovery and Comparison : TechMonk’s AI agents help customers find exactly what they need. They suggest relevant products based on browsing behaviour and preferences. They also compare different options so customers can decide which product works best for them.
• • Personalised Product Recommendations : TechMonk’s AI agents study customer preferences and shopping habits. They create product suggestions that feel personal for each shopper. This makes customers feel understood and improves their shopping experience.
• • Abandoned Cart Recovery : TechMonk’s agents bring back lost sales by reaching out to your customers who leave items in their carts. They send timely reminders and special offers to complete the purchase.
• • Post-Purchase Engagement :TechMonk’s agents keep the conversation alive after a purchase. They send thank-you notes, product tips, and even ask for feedback. This builds stronger relationships and drives repeat purchases.
• • WhatsApp Conversational Commerce : TechMonk’s AI agents connect with customers directly on WhatsApp. Shoppers can get help, complete orders, and even make payments inside the app.
• • Real-Time Order Support : TechMonk’s AI agents answer questions instantly about deliveries, returns, and refunds. This quick support improves the customer experience and reduces the need for human help.

Want Your AI Shopping Assistant to Do More? Customise Them Exactly How You Want

With TechMonk, you can create custom AI shopping assistants or AI agents tailored to your business needs. Here’s how customisation works:

• • Tools Library : TechMonk’s Tools Library includes pre-built tools for common tasks. You can also build custom tools to match your exact needs. This way, your AI shopping assistant works exactly how you want.
• • Agent Library : The Agent Library gives you pre-built AI agents for different customer journey stages. You can also customise them to fit your business better by adding just the right tools for specific actions.
• • Agent Flow : Agent Flow lets you design custom workflows where multiple agents work together. Each agent takes the right task at the right time. This ensures smooth collaboration and a seamless customer experience.

Features That Make TechMonk’s AI Agents the Best

• • Guardrails :Guardrails keep TechMonk’s AI agents safe and appropriate in their responses. By setting input and output rules, they prevent harmful or wrong interactions. They also stop prompt-hacking and keep conversations trustworthy.
• • Observability : Observability gives you full visibility of how your AI agents perform. You can track customer interactions, measure quality, and make real-time improvements.
• • Traceability : Traceability records every action your AI agents take. This ensures accountability in customer interactions. You also get valuable data to study trends and improve performance.
• • Tracking AI Agent Performance :TechMonk provides detailed analytics to track agent performance.
• • Testing Automation : Testing automation checks your AI agents before you deploy them. It runs automated tests to catch issues early. This way, your agents always deliver the right performance when engaging with customers.

What Makes TechMonk Stand Out?

TechMonk’s AI shopping assistant does more than just recommend products. It works with a full e-commerce system that helps at every step of the shopping journey. These tools make the AI more useful and impactful, guiding customers smoothly from browsing to buying.

• Customer Data Platform : TechMonk comes with an e-commerce CDP that brings all customer data into one place. This includes browsing history, buying habits, and past chats. The AI-powered shopping assistant uses this data to make every product suggestion, message, and offer feel personal.
• E-commerce Personalization : The AI agent never suggests products at random. It looks at what each customer has viewed, what they bought before, and when they usually shop. It can even offer discounts that feel personal. This makes every interaction more relevant and helps customers find what they actually want.
• Customer Journey Orchestration :With TechMonk, you can guide customers at key moments of their journey using a simple builder. The AI agent can step in during discovery, checkout, or even after purchase.
• AI-Powered Conversational Campaigns : TechMonk also lets you run interactive conversational campaigns on WhatsApp and email. These are personal, two-way chats that happen at the right time. They bring customers back, build trust, and turn browsing into an easy shopping experience.

Pricing:

With TechMonk’s plan at ₹50,000 per month, you get AI agents, the Agent Builder, advanced enterprise features, and an end-to-end marketing platform.

Check out the pricing plans to see exactly what’s included.

2. Bloomreach

Bloomreach is an AI shopping assistant that helps you ensure a personalised shopping experience for your customers. It learns from every shopper’s behaviour and preferences so it can give tailored recommendations. It feels almost like having a personal assistant for each customer.

Key Features:

• • Personalised Recommendations : It offers personalised product recommendations depending on what your customers have browsed or bought. Wouldn’t it be great if your shoppers quickly found exactly what they want? Bloomreach makes that happen.
• • Conversational Support : Just like a helpful sales assistant in-store, Bloomreach gives conversational support on your site. Do your customers often have questions about products? Or maybe they just need some guidance while shopping? Bloomreach is right there to help instantly.

Pricing:

Bloomreach offers packages designed to match your business needs. Reach out to their team to create the right plan for you.

3. Constructor

Constructor is your AI-powered shopping assistant that understands each customer’s needs and preferences. Instead of leaving shoppers to search endlessly, Constructor guides them through every step with ease. From discovery to purchase, it offers smart suggestions and real-time help so customers always find what they want.

Key Features:

• • Dynamic Search and Filtering : With Constructor, your customers can easily find exactly what they want. Its AI-driven search and filtering adjust results to each user’s preferences.
• • Intelligent Cart Recovery : The Constructor also keeps an eye on cart abandonment and steps in with personalised follow-ups. It sends relevant reminders and product suggestions to bring customers back to complete their purchase.

Pricing:

Their pricing plans are flexible to fit your business. Contact them to design the best plan for you.

4. Alhena

Alhena uses AI to understand customer intent and preferences. It helps them deliver smarter product recommendations. Do you want your customers to move through their shopping journey with ease? Alhena makes it smoother, faster, and much more enjoyable.

Key Features:

• • Intelligent Search & Discovery : Alhena’s AI search helps customers find exactly what they need. It does more than just match keywords. Instead, it adapts search results based on past behaviour, preferences, and browsing patterns.
• • Personalised Offers : It improves conversions with targeted promotions based on customer behaviour. It sends special offers and bundle suggestions to the shoppers who will benefit most.

Pricing:

Alhena has a free plan with limited features for 500 conversations. Upgrade to 200 conversations for $239/month.

5. Gorgias

With its AI-powered tools, Gorgias helps you connect with customers in smarter ways. It offers personalised recommendations, answers questions, and guides shoppers through the buying process. As a virtual shopping assistant, it reduces service workloads and maximises satisfaction and conversions.

Key Features:

• • Customer Inquiry Handling : Gorgias handles common customer questions instantly. For instance, it answers inquiries about product details, availability, and order status.
• • Order Management Assistance : The AI assistant also helps customers track orders, process returns, and handle exchanges. By taking care of these tasks on its own, it removes friction from the buying process.

Pricing:

The starter plan gives 50 tickets for $10. The larger plan with 2000 tickets costs $960/month.

6. Preezie

Preezie uses advanced AI to engage shoppers with relevant product suggestions and help them make better buying decisions. Do you want your customers to find the right products more easily? Preezie works as a virtual shopping assistant that improves product discovery and guides the journey from browsing to checkout.

Key Features:

• • Smart Product Matching : It helps customers find the perfect products through its smart matching feature. It compares their preferences with the store’s catalogue to give personalised guidance.
• • Interactive Questioning : It acts like a personal shopper by asking smart questions to understand customer needs. It then narrows down product choices step by step, so shoppers quickly find exactly what they want.

Pricing:

The subscription starts at $500 per month. You get 2,000 user messages, 1,000 AI product mappings, and standard email support.

7. Hatpik

Haptik gives you a powerful way to improve the customer shopping experience with personalised interactions. It uses conversational AI to help customers at every step of their journey.

Do you want shopping to feel seamless and dynamic for your customers? Haptik makes that possible with real-time support and smart product recommendations. It turns online shopping into a more personal and intuitive process.

Key Features:

• • Product Discovery : Haptik works like a virtual shopping assistant that suggests the right products by looking at browsing history, preferences, and current trends.
• • Real-Time Query Resolution : It answers customer questions instantly. This, in turn, reduces friction and keeps them moving forward.
• • Seamless Checkout Assistance : Haptik goes beyond discovery and helps customers during checkout, too. It gives personalised reminders, promotions, and easy access to support.

Pricing:

They provide tailored pricing plans. Reach out to design one that works best for you.

8. Rep

Rep works like a virtual shopping companion that guides customers through every stage of their journey. Do you want your shoppers to feel understood at every step? Rep does that by learning their intent and giving tailored recommendations that lead to smarter interactions.

Key Features:

• • Conversational Shopping : It engages customers with natural and dynamic conversations. It helps with product searches, answers questions, and even supports them after purchase.
• • Automated Post-Purchase Engagement : It helps customers even after checkout. It supports them with order tracking, product care tips, and loyalty program updates.

Pricing:

If your site gets 50,000 visitors a month, the AI Sales Agent costs $350 per month. The AI Support Agent costs $149 per month. They offer other plans and a 30-day free trial, too.

9. Tidio

Tidio makes online shopping easier and more personal for your customers. It watches how shoppers browse, what they like, and how they interact with your store. It then suggests products they will actually want. Tidio acts like a smart virtual companion, helping them find the right products.

Key Features:

• • Automated Upselling & Cross-Selling : Tidio recommends related items or upgrades while customers shop. This helps shoppers discover more products they might like.
• • Behaviour-Driven Customisation : Tidio learns from each customer’s actions and adjusts recommendations over time. The more someone shops, the better it understands their preferences. This makes each visit faster and more personal.

Pricing:

Tidio offers Lyro AI Agent starting at $39/month for 50 conversations. It also comes with a free 7-day trial.

10. App0

App0 makes shopping smoother and more interactive for your customers. Do you want your shoppers to feel guided and supported at every step? App0 helps them find the right products and assists with post-purchase needs, making every interaction feel personal.

Key Features:

• • Instant Assistance Across Channels : App0 works across multiple channels, including your website and mobile app. It provides real-time support, answers questions, guides customers through product selection, and even assists with checkout.
• • Dynamic Personalisation : App0 learns from customer behaviour to improve recommendations over time. It suggests complementary items and offers targeted promotions based on real-time interactions.

Pricing:

They offer pricing plans made for your needs. Reach out to set up the perfect plan.

Quick Snapshot: Top 10 AI Shopping Assistants for E-commerce