Maximize ROAS and Build Stronger Customer Relationships

We empower e-commerce businesses to deliver personalized and real-time customer experiences across multiple channels, ensuring measurable growth while optimizing costs and building lasting customer relationships.

52%
Increase in
Conversions

71%
Increase in
Referrals

40%
Increase in
ROAS

100%
Customer Satisfaction
Guaranteed

Turn cold leads into loyal customers and
increase LTV

Top of the Funnel

Transform existing customers into passionate brand advocates and attract a new wave of consumers, lowering customer acquisition costs (CAC).

Referrals
Social Sharing
Sharper Audiences
Personalized Retention Campaigns

360-degree Customer Engagement
Platform for Improving ROI

Identify growth opportunities, run conversational campaigns,
convert visitors, increase LTV, and more!

Gen-AI Virtual Buying Assistant
Improve online shopping experiences with a Gen-AI assistant that integrates WhatsApp Commerce, enabling brands to upload their complete product catalogue while offering buying assistance and driving transactions
Popular Use Cases
- Product Discovery Assistance
- Social Sharing
- Sharper Audiences
- Personalized Retention Campaigns
Customer Data Platform
Get all your customer data events, activities, orders, tickets everything at one place to get complete understanding of your customers and enable personalization at scale.
Popular Use Cases
- 360 Customer Profile
- Customer Behaviour Tracking
- Personalized Customer Journey
- Customer Intelligence with Lifetime Data
Segmentation
Use historical data to accurately find your target audience and personalize their experience. Quickly gather real-time insights and easily integrate with your social platforms to meaningfully engage with the people you’re trying to win over
Popular Use Cases
- Static Segment for Accurate Targeting
- Live Segments for Real-time Customer Engagement
- RFM Segments and Cohorts to Identify High-Risk to High-Value Customers
- Social Platform Integration to build various Like and Lifetime Value audiences
2-Way Campaign Manager
Drive customers to start a new purchase journey or nudge them along their existing journey with our Gen-AI powered 2-Way campaigns
Popular Use Cases
- AI-Powered Conversational Campaigns
- Segment-Based 2-Way Campaigns
- Event-Based 2-way Campaigns
- Chort and RFM based 2-Way Campaigns
- Campaign Analytics
Survey Creator
Effortlessly create, customize and launch surveys to gather valuable insights that would help improve your products, services, and customer experience
Popular Use Cases
- Customizable Survey Templates
- Multi-Channel Survey Delivery
- Automated Survey Reminders
- Advanced Reporting Capabilities
Review Manager
Collect, moderate, and respond to reviews in a meaningful way to build trust, improve customer satisfaction, and demonstrate that your brand values feedback and actively works to enhance its offerings
Popular Use Cases
- Review Collection
- AI-Driven Moderation
- Sentiment Analysis
- Customizable Response Templates
- Auto Collect Marketplace Reviews
Gen-AI Support
Enhance customer support with a Gen-AI powered chatbot capable of handling agent escalations, AI-to-human handovers, real-time interaction monitoring, and efficient ticket management through an integrated agent module.
Popular Use Cases
- 24/7 Gen-AI powered Support
- AI Automated Workflows
- Sentiment Monitoring
- Automated Human Handover
- Automated Ticket Creation
- Comprehensive Agent Module
- Comprehensive Ticketing Platform
Loyalty Program
Improve customer loyalty with a user-friendly portal that also offers meaningful rewards to customers across various events through their life cycle and drives referrals to your products to the people in their social circle
Popular Use Cases
- Tiered Reward System
- Event-Based Reward System
- Dynamic Redemption Strategy
- Easy Referral Process
- Social Sharing Integration
- Referral Tracking and Analytics
WhatsApp Campaigns
Utilize our Gen-AI chatbot to engage with customers through WhatsApp campaigns, fostering stronger relationships, driving higher conversion rates, and improving overall customer satisfaction
Popular Use Cases
- Personalized 2-Way Campaigns
- Gen-AI Automated WhatsApp Commerce
- Gen-AI Automated Support
- Feedback and Announcements
Cart Abandonment Recovery
Recover lost sales through automated cart abandonment recovery campaigns that re-engage customers with personalized reminders and discount offers.
Popular Use Cases
- Personalized Cart Reminders
- Timely Discount Offers
- Product Recommendations Based on Abandoned Items
- Multiple Reminder Triggers (Email, WhatsApp, SMS, Browser Notification)

How We Help Maximize Customer Delight

At Every Stage Of The Buying Journey

Pre-Purchase

Creating a Need

Use WhatsApp 2-Way campaigns to trigger customer interest, guide them to your e-commerce website and proactively engage with them

Simplifies and personalizes the customer journey by providing the right information to the right customer using micro-segmentation

Facilitates interactive shopping by answering customer queries, real-time using Gen-AI across various customer touch points and interfaces

In-Purchase

Providing Value

Continually nudge customers with our powerful 2-Way campaigns and enable them to seamlessly complete orders, apply discounts and make payments with ease

Empower customers to track and manage orders, reschedule deliveries, and cancel orders with ease with our Gen-AI Bot

Re-engage with customers with abandoned carts and motivate them to complete their purchase

Post-Purchase

Offering Support

Customers can rely on our Gen-AI Bot for all-around assistance, featuring automated ticket generation and fast issue resolution.

Equipped with a comprehensive agent module, agents can seamlessly take over live conversations with customers from the bot, with full visibility of customer data, including conversation history, orders, tickets, and more.

Provides real-time status updates on unresolved matters to reassure customers and facilitate quick issue resolution through a comprehensive ticketing module

Optimize Marketing, Accelerate Sales &
Improve Customer Support

Eliminate the need for multiple marketing, sales, and support tools that drain your budget. Try Techmonk, the
world’s most value-driven customer engagement platform, offering a complete suite of Gen-AI solutions to
assist you at every stage of the customer journey.